To cancel the Walmart Beauty Box, log into your account at beautybox.walmart.com and submit a cancellation through your subscription page at least two days before your next quarterly billing date.1Walmart Beauty Box. Terms and Conditions Miss that window and you’ll be charged $8.98 plus tax for the next box, with the cancellation taking effect the quarter after.
Log Into the Beauty Box Portal, Not Walmart.com
This is where most people get stuck. The Beauty Box runs through beautybox.walmart.com, operated by a company called Gems Sampling on Walmart’s behalf.1Walmart Beauty Box. Terms and Conditions Your regular Walmart.com login won’t get you in. You need the email address you used when you first signed up for the box.
There’s no password. You enter your email, and the site sends a one-time verification code to that address (and by text if you have a phone number on file).2Walmart Beauty Box. Login Enter the code and you’re in. If the code never arrives, check your spam folder, and double-check you’re using the exact email tied to the subscription rather than a different one on your main Walmart account.
Submit the Cancellation
Once you’re logged in, go to your subscription management page and look for the cancel option inside your active subscription details. The site will walk you through one or two confirmation prompts before finalizing the request. Click through them and submit. The terms specify that cancellation goes through this subscription account page, so this is the primary route.1Walmart Beauty Box. Terms and Conditions
Cancel at Least Two Days Before Billing
The Beauty Box ships quarterly, aligned to Spring, Summer, Fall, and Winter, and each box runs $8.98 plus applicable sales tax.3Walmart. Walmart Beauty Box To avoid being charged for the next shipment, your cancellation needs to be in at least two days before the billing date for that quarter.1Walmart Beauty Box. Terms and Conditions
Miss that window and the charge for the current cycle will go through. It’s generally non-refundable, and your cancellation applies to the following quarter instead. The exact billing dates aren’t posted on a public calendar, so if you’ve decided to cancel, don’t sit on it.
Confirm It Went Through
After you submit, the system sends a confirmation email to the address on your account. Save that email. If a charge shows up later and you need to dispute it, that confirmation is your proof.
You can also log back into the portal and check your subscription status, which should read as cancelled or inactive. Then watch your bank or card statements through the next billing cycle. If no new charge lands around the time the next quarterly box would normally bill, the cancellation stuck.
If the Portal Won’t Cooperate
Sometimes the online path fails. Maybe you’ve lost access to the signup email, the verification code never arrives, or the submit button errors out. In those cases, contact the Beauty Box support team at walmartbeautybox@gems-sampling.com, or use the contact form on the site.4Walmart Beauty Box. Contact Include your name, the email tied to your subscription, and a clear request to cancel. There’s no phone number listed for Beauty Box support, so email and the form are your options.
If Charges Keep Coming After You Cancel
Federal law backs you up here. The FTC’s click-to-cancel rule requires any business selling an auto-billed subscription to offer a cancellation process at least as simple as the signup process. A company can’t force you to call a representative when you originally signed up online.5eCFR. 16 CFR 425.6 – Simple Cancellation (Click to Cancel)
If you’ve cancelled and charges keep hitting your card, file a dispute (sometimes called a chargeback) with your card issuer. You can usually start that through your bank’s app or site, or by calling the number on the back of your card. Explain that you cancelled and the merchant kept billing you, then follow up with a written letter to the billing disputes address your card company lists.6Federal Trade Commission. How to Stop Subscriptions You Never Ordered That cancellation confirmation email makes the dispute far easier to win.