To cancel a Waxing the City membership, give 30 days’ advance notice to the studio where you originally signed up — by phone, email, or in person. There is no online cancel button and no form to download. Because each studio is independently owned, you have to contact that specific location, and because of the 30-day window, you should expect one more monthly charge after you give notice.
Three Ways to Cancel
Waxing the City’s Club Orange terms list three accepted cancellation methods: calling your membership studio, emailing it, or stopping in.1Waxing the City. Club Orange: A Wax Membership with Benefits – Section: Frequently Asked Questions Pick one and go directly to the front desk of your home studio.
One detail trips people up. Your membership is only valid at the location where you signed up, and that is the location you have to contact to cancel.1Waxing the City. Club Orange: A Wax Membership with Benefits – Section: Frequently Asked Questions If you moved or switched studios, you still have to go back to the original one. Have your account details ready so the staff can pull up the right file quickly.
By Phone or Email
These are the most common routes. If you call, write down the name of the person you spoke with, the date, and the time. If you email, use the studio’s direct address and keep a copy of what you sent and anything they send back. A subject line like “Club Orange Cancellation Request — [Your Name]” makes the thread easy to find later. Ask for written confirmation that your request was received and that the 30-day notice period has started.
In Person
Walking in works too. The advantage is you can ask for a printed or handwritten acknowledgment on the spot, signed and dated by whoever took your request. That is the hardest piece of evidence for a studio to dispute later. If the staff says a manager needs to process it, ask them to note the date you came in, then follow up with an email to yourself confirming the visit.
The 30-Day Notice Period and Your Final Bill
Once you deliver the request, a 30-day notice period begins.1Waxing the City. Club Orange: A Wax Membership with Benefits – Section: Frequently Asked Questions Your membership stays active during that window, so you can still book appointments. If your regular billing date falls inside those 30 days, expect one final charge. Giving notice right after a billing cycle is the best way to avoid an extra payment, though timing it perfectly isn’t always possible.
Club Orange pricing varies by studio and service because each location sets its own rates.2Waxing the City. Club Orange: A Wax Membership with Benefits Check your original membership paperwork or a recent bank statement so you know what the final draft should look like.
What Happens to Unused Credits
This is where most people get an unpleasant surprise. Club Orange credits are not refundable, and the official terms say monetary refunds are not issued for unused services. Credits can accrue up to a maximum value equal to four months of your membership service, so if you have been stockpiling, the loss is not trivial.2Waxing the City. Club Orange: A Wax Membership with Benefits
So before you submit the cancellation, check your credit balance. If you have unused services banked, book them during the 30-day notice window and use them up. Once the membership closes, those credits are gone.
Keep Proof You Canceled
Studios are busy, staff turns over, and verbal requests sometimes get lost. The single most important thing you can do is create proof that you gave notice and when. Without it, a studio can claim it never got the request and keep charging you.
Email makes this easy: the sent message with its timestamp is your proof. If you cancel by phone, send a follow-up email the same day along the lines of, “This confirms the cancellation I requested by phone today at [time] with [staff name].” Even if the studio never replies, you have a dated record of what you said and when.
For heavier protection, send a cancellation letter by certified mail with return receipt. You get a USPS tracking number and a signed confirmation on delivery. It is not required by Waxing the City’s terms, but it is the strongest evidence that notice was delivered on a specific date.
If Charges Keep Coming
Watch your bank or card statements for at least two full billing cycles after your membership should have ended. One final charge inside the 30-day notice window is normal. Anything after that is a billing error.
Start with the studio. Point to your cancellation confirmation and ask for a refund. Most of the time it is a bookkeeping slip and gets fixed. If the franchise owner won’t respond, you can try the corporate office, though corporate’s ability to override an independent studio is limited.
If that doesn’t work, dispute the charge with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date the statement containing the error was sent to submit a written dispute. The dispute has to identify your account, state the amount you believe is wrong, and explain why. The issuer then has 30 days to acknowledge it and must resolve the matter within two billing cycles, up to a maximum of 90 days.3Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
This is where your paper trail earns its keep. Attach copies of your cancellation email, any confirmation the studio sent, or your certified mail receipt. A documented dispute almost always resolves in the consumer’s favor. If you paid by debit card, your bank likely has a similar process, though the federal protections are weaker. Don’t wait — the 60-day clock runs from when the statement is sent, not when you notice the charge.