To cancel Well onTarget, either log into the fitness program account through the member portal and start the cancellation from your account settings, or call customer service at 1-888-313-5643, Monday through Friday, 8 a.m. to 8 p.m. Eastern. Which path you use depends on your state. The membership is month-to-month with no long-term contract and no early termination fee.1Blue Cross and Blue Shield of Illinois. Fitness Program FAQs
Online or By Phone
Some states require members to cancel online. If yours is one of them, log into your Well onTarget fitness program account and look for the cancellation option in your account settings. If no cancellation option appears, that is the signal to call 1-888-313-5643 instead.1Blue Cross and Blue Shield of Illinois. Fitness Program FAQs
Have your BCBS member ID ready either way. The representative or the portal needs it to pull up your account.
Time It Around Your Billing Date
The program bills monthly, so the date that matters is your next billing date. Submit the cancellation before that date and it takes effect at the end of the current cycle. You keep gym access through the period you already paid for. Miss the window and you may be billed for one more month before the cancellation processes.
Changed your mind? You can reverse a pending cancellation through the member portal any time before your next billing date. Once that date passes, the account closes and the reversal option disappears.1Blue Cross and Blue Shield of Illinois. Fitness Program FAQs
Cancel Gym Add-Ons Separately
Canceling Well onTarget stops the monthly fee billed through BCBS. It does not stop anything you signed up for directly at the gym. Participating locations may charge their own fees for personal training, childcare, tanning, pool access, or specialty classes like yoga or dance fitness.1Blue Cross and Blue Shield of Illinois. Fitness Program FAQs Those charges come from the gym, not from the program, so you have to call the gym to end them. This is the most common source of surprise charges after a cancellation.
What Happens to Your Blue Points
Blue Points earned through the wellness portal do not disappear when you drop the fitness membership. The program rules say Blue Points expire 90 days after coverage on a qualifying BCBS plan ends.2Northwestern University Human Resources. Well onTarget Blue Points Member Flier If you are keeping your BCBS health plan and only canceling the gym piece, your points should stay active. If you are leaving the health plan too, redeem the points for gift cards or merchandise before your coverage ends.
BCBS notes that the Blue Points Program Rules are subject to change without prior notice, so check the current rules on the member wellness portal before counting on a specific timeline.3Blue Cross and Blue Shield of Illinois. Frequently Asked Questions
Confirm the Charge Actually Stops
Your access to the participating gym network ends at the close of your billing cycle. Watch your bank or credit card statement over the following month to make sure no additional charge posts. If your employer deducts the fee through payroll, the change may take an extra pay period or two to show on your pay stub, because the benefits department processes it on its own schedule.
If a charge appears after your cancellation should have taken effect, call 1-888-313-5643 with your confirmation details. A screenshot of the portal confirmation, or the date and confirmation number from a phone cancellation, gives you a clear record if you need to dispute the charge.