To cancel Xfinity Voice, call 1-800-934-6489, schedule a callback from the Xfinity website, or walk into an Xfinity Store. There is no fully self-service online option, so you will speak with a representative no matter which route you choose. Before you do, handle a few things that can cost you a phone number, a fee, or a working alarm system if you skip them.
Port Your Number Before You Cancel Anything
If you want to keep your home phone number, do not call Xfinity first. Sign up with your new provider and let them handle the transfer. Once the port completes, your Xfinity Voice line disconnects on its own. Cancel first and the number is released, and you likely cannot get it back.1Federal Communications Commission. Porting: Keeping Your Phone Number When You Change Providers
Xfinity cannot refuse to release the number, even if you owe a balance or an early termination fee. Give the new provider your Xfinity account number and the name and address on the account, and they coordinate the switch.1Federal Communications Commission. Porting: Keeping Your Phone Number When You Change Providers
Check for an Early Termination Fee
If you signed a term agreement during a promotion, canceling early triggers a fee. For residential accounts, Xfinity generally charges $10 for each month left on the contract. Fourteen months left means $140.
The fee does not apply if you cancel within the first 30 days of service, move to a new address still inside Xfinity’s coverage area, are an active-duty military member with documentation, or if the account holder has died. You can check your contract end date by logging into your Xfinity account. If the contract has already expired and you are month-to-month, no termination fee applies.
Know What Happens to Your Bundle Price
Dropping Voice from a double-play or triple-play bundle rarely subtracts the exact amount shown next to “Voice” on your bill. Bundle discounts depend on carrying multiple services, so removing one can reprice the rest at higher standalone rates. Before you confirm the cancellation, ask the representative what your internet or TV bill will be without Voice. The new total is sometimes close enough to the old one that canceling may not be worth it.
Move Anything That Runs Through the Phone Line
Home security systems, medical alert devices, fax machines, and some older gate intercoms may be wired through your Xfinity Voice line. Cancel without switching them to cellular or internet-based connections and they stop working silently. No alarm monitoring, no medical alert signal. Call your alarm company or device manufacturer first, arrange the new connection, and confirm it works before you disconnect the voice line.
The Three Ways to Cancel
All three methods require a live conversation. Have your account number, the name on the account, and your service address ready.
Call 1-800-934-6489
This is the most direct route. At the automated menu, pick the options for canceling or disconnecting service to reach a retention agent. Expect offers of discounts or alternate packages before the agent processes the cancellation. You are not obligated to accept any of them. Once the disconnection is confirmed, ask for a confirmation number and the exact date the service ends, and write both down.2Xfinity. How to Cancel, Pause, or Move your Xfinity Services
Schedule a Callback
If you do not want to sit on hold, the Xfinity cancellation page lets you schedule a call for a time you choose. A representative calls you at that window, and the conversation follows the same process as calling in.2Xfinity. How to Cancel, Pause, or Move your Xfinity Services
Visit an Xfinity Store
Going in person lets you cancel and return equipment in one trip. Bring a government-issued ID matching the account name and any leased hardware. Staff process the disconnection and give you a receipt for the returned equipment on the spot.2Xfinity. How to Cancel, Pause, or Move your Xfinity Services
What About Online Chat?
Xfinity’s virtual assistant handles general questions, but the company’s cancellation page does not list chat as a way to cancel service. Plan on the phone, a callback, or a store visit.
The 30-Day Money-Back Guarantee
If you recently signed up for Xfinity Voice or changed your package, canceling within 30 days entitles you to a refund of the charges for the changed services. One catch: if your previous package or promotion is no longer available, Xfinity will help you find a comparable plan but may not restore your old pricing.3Xfinity. What is the Xfinity Customer Commitment
Return the Leased Equipment
Any Xfinity gateway or modem you rent has to go back, or Xfinity charges an unreturned equipment fee. You have three options:4Xfinity. How to Return Your Xfinity Equipment
- Drop it off at any Xfinity Store. Staff scan the devices, remove them from your account, and hand you a receipt.
- Print a prepaid UPS label from the Device Management section of your Xfinity account, pack the equipment in any sturdy box, and drop it at a UPS location. Keep the top portion of the label with the tracking number as your receipt.
- Walk into a UPS Store with the bare equipment, no box and no label. UPS packages and ships it to Xfinity at no cost.
Keep your return receipt. Equipment fee disputes are common, and the receipt is your only proof the hardware left your hands. Check your account a few weeks later to confirm the items no longer show as active. Any deposit you paid when opening the account is refundable once all equipment is back.5Xfinity. Xfinity Deposit Returns
Final Bill and Refund
Xfinity prorates the final bill to the day you cancel, so you are not charged for a full cycle on a mid-period disconnection. If you already paid for the current cycle, the overpayment shows as a credit on your final statement.
If your payment method is still on file, Xfinity sends the refund back to that card or account within about four to six weeks. With no payment method on file, refunds over $500 arrive as a mailed check within five to eight weeks. Refunds of $500 or less come as an email from xfinityrefunds.com with a link to claim the money online; if you do not click within 15 days, or Xfinity has no email for you, a prepaid card arrives by mail in roughly seven to 15 business days.6Xfinity. What to Expect With a Refund From Xfinity