To cancel your Albert account, bring every balance in Cash, Savings, Investing, and any Instant advance to zero, then go to albert.com/deactivate or the app’s Help Center and choose either deactivation (which stops the paid subscription but keeps your login) or permanent closure (which deletes the account entirely).1Albert. Deactivating or Closing Your Albert Account
Pick the Right Option: Deactivate or Close
Albert treats these as two separate actions, and choosing the wrong one is the most common mistake. Deactivation cancels your paid subscription and stops future charges, but your login stays active and you can reactivate later by logging back in. Permanent closure wipes the account, and coming back means starting over with a new application and identity verification.1Albert. Deactivating or Closing Your Albert Account
If you just want the monthly fee to stop, deactivate. If you want nothing more to do with Albert, close it. Both options live in the same place, so read the confirmation prompts before tapping through.
Zero Out Every Balance First
Albert will not process either request until every product balance reads zero.1Albert. Deactivating or Closing Your Albert Account
Cash and Savings
Move your Albert Cash balance to a linked external bank account, and withdraw anything sitting in Albert Savings. Albert’s direct transfer option, which sends funds to an external debit card, is capped at $500 per day, $2,000 per week, and $5,000 per month, so a large balance needs planning.2Albert. What Are Direct Transfers A standard ACH transfer to a linked bank usually takes two to three business days but may allow higher amounts.
Investments
If you hold stocks or ETFs through Albert’s investing feature, sell your positions and wait for the trades to settle before moving the cash. Stock trades generally settle in one business day (T+1). Once the proceeds are available, transfer them to your external bank. Selling at a gain can trigger capital gains taxes; selling at a loss may be deductible.
Outstanding Advances
Any Instant cash advance balance also has to be paid off. Advances range from $25 to $1,000 depending on your account history3Albert. How Do I Qualify for Cash Advances and are due six days from the day you took them, with a seven-day extension available in the app.4Albert. How Do I Repay Cash Advances An unpaid advance will block closure, and Albert can set off the balance from your other Albert accounts.5Albert. Albert’s Terms of Use If you want out, pay it off.
Cancel Through the Web or the App
The fastest route is a web browser. Go to albert.com/deactivate and follow the prompts to either deactivate the subscription or close the account permanently.1Albert. Deactivating or Closing Your Albert Account
To do it inside the app:
- Tap the profile icon on the home screen.
- Tap the menu icon in the top left corner.
- Select “Payments.”
- Tap “Help center.”
- Choose “Deactivate or close my accounts.”
The app walks through confirmation screens before it finalizes anything. Once you confirm, the system logs you out. Deactivated accounts can be reopened by logging back in; closed accounts cannot.
Cancel by Email or Text
If the app or browser route throws errors, which can happen when a small residual balance is still in transit, contact Albert’s support team by emailing support@albert.com or texting 63937. Include your full name and the phone number tied to your account so the team can verify you. A representative can then process the deactivation or closure. This route is slower, but it works as a fallback.
Just Want the Subscription to Stop?
Many people searching for how to cancel Albert really just want the monthly fee off their statement. Albert’s paid plans currently range from $19.99 to $39.99 per month depending on tier. Deactivating stops those charges immediately while keeping your login and free features intact.1Albert. Deactivating or Closing Your Albert Account
One catch: Albert does not refund subscription payments already charged. If yesterday’s payment posted, that money is gone; there is no prorated refund for the unused portion of the month.6Albert. Can I Get a Refund for Albert Genius? Time your cancellation with that in mind.
Deactivating the subscription does not erase any outstanding advance or loan balance. You are still responsible for those payments after the subscription ends.1Albert. Deactivating or Closing Your Albert Account
After You Cancel
Watch your bank statements over the next billing cycle to confirm no further subscription charges appear. If one slips through, contact support with your cancellation confirmation.
Even after closure, Albert’s broker-dealer arm is required by federal securities rules to retain your account records for at least six years,7eCFR. 17 CFR 240.17a-4 – Records To Be Preserved by Certain Exchange Members, Brokers and Dealers so tax documents like 1099s tied to investment gains or reportable income should still be available. If you need copies after your account is closed, ask support.