To cancel your Bioma subscription, log into your account, open the “Your Subscriptions” page, and use the Pay & Cancel option on the plan you want to end. The whole thing takes about two minutes. One catch matters before you click: if you cancel before your second payment has processed, Bioma charges you the difference between the discounted subscription price you paid and the full one-time retail price of what you already received.1Bioma. How Do I Cancel My Subscription?
Steps to Cancel in Your Account
Bioma handles cancellations entirely through its online portal. There is no phone number to call.
- From your account dashboard, go to “Your Subscriptions” and click “Manage Subscription.”
- Click “Pay & Cancel” on the subscription you want to end.
- Pick a cancellation reason from the list and click “Submit & Cancel.”
If your subscription is paused, the cancel option will not appear. Unpause it first, then run through the steps above. This is a common sticking point because the button simply is not visible while the plan sits in paused status.1Bioma. How Do I Cancel My Subscription?
Once you finish, look for the on-screen confirmation and screenshot it. Save any confirmation email too. That documentation is what you will need if a charge shows up after you thought the subscription was closed.
The Price Adjustment for Canceling Early
Bioma’s subscription price is discounted against the single-order retail price, and that discount is conditional. Under Section 6.6 of Bioma’s Terms and Conditions, canceling before your second charge has processed means you owe the difference between the subscription rate you paid and what the product would have cost as a one-time purchase.1Bioma. How Do I Cancel My Subscription?
The practical effect: your first order was not as cheap as the checkout price suggested. If you already know after the first shipment that the product is not working for you, compare the refund route against the price adjustment before deciding how to end the subscription.
Timing Your Cancellation Before the Next Charge
Cancel before your next renewal date so you are not billed for another shipment. Once an order enters processing, that cycle’s charge is generally final, and Bioma’s system does not reverse a renewal that has already started fulfillment.
Check the subscription details in your account portal or look for a renewal reminder email to find your next billing date. Cancel a few days ahead rather than the day of. Cutting it close leaves no room for processing delays or timezone differences.
Using the 14-Day Refund Instead
Bioma offers a 14-day money-back guarantee on eligible U.S. orders.2Bioma. Refund Policy The 14 days run from the date you receive the order, not the date you placed it. Both opened and unopened bottles qualify, so you do not need to leave anything sealed to be eligible.3Bioma Probiotics. Refund Policy
Two limits apply. The guarantee only covers purchases made directly through Bioma’s official website; orders through third-party retailers fall under that seller’s return policy. And you have to contact Bioma’s support team through the help center before the 14-day window closes. Approved refunds go back to your original payment method.
If you are within that window, requesting a refund can be the better financial move than canceling and paying the price adjustment. Compare the two amounts before you choose.
If Bioma Charges You After You Cancel
If a charge appears after you have canceled, the Restore Online Shoppers’ Confidence Act requires online sellers using recurring billing to provide simple ways to stop charges and to obtain clear consent before billing.4Congress.gov. Restore Online Shoppers’ Confidence Act A charge after a confirmed cancellation may violate that law.
Your most effective immediate step is a chargeback. Call your credit card issuer, explain that you canceled and were billed anyway, and send the cancellation confirmation as evidence. Most issuers allow disputes within 60 days of the statement date. A chargeback reverses the charge and puts the burden on Bioma to prove the billing was authorized.
For debit card or bank account charges, the Electronic Fund Transfer Act gives you similar dispute rights, generally within 60 days of the statement showing the error, and your bank must investigate within 10 business days.