To cancel your Burst Oral Care subscription, log into your account at burstoralcare.com and end the subscription from the “My Subscriptions” section, or email hello@burstoralcare.com asking them to cancel.1BURST Oral Care. BURST Terms of Use Burst renews automatically every 12 weeks, so canceling before your next renewal date is what stops the next charge.
Canceling Online
Sign in at burstoralcare.com with the email and password you used to sign up.2BURST Oral Care. BURST Oral Care Login Open the account menu and go to “My Subscriptions.”1BURST Oral Care. BURST Terms of Use Find the active subscription, select the cancel option, and work past any retention prompts Burst shows you (offers to delay the next shipment, surveys asking why you’re leaving). Once you confirm, the portal should update to show no future shipments scheduled.
If you don’t see a cancel button on the main dashboard, try the “Manage subscriptions” link on the login page. Burst uses a third-party tool for recurring orders, and the cancellation interface sits in a separate portal that looks a little different from the rest of the site.
Canceling by Email or Text
If the portal gives you trouble, Burst’s terms allow cancellation by contacting them directly. Email hello@burstoralcare.com from the address on your account and write something unambiguous, such as “Please cancel all active subscriptions on my account.” Burst also runs a text support line at +1 855-585-2070.3BURST Oral Care. Contact BURST Oral Care Save the reply email or a screenshot of the text thread. That’s your proof if a charge turns up later.
Confirming the Cancellation Went Through
Look for a confirmation email after you cancel. Log back in and check that the subscription status reads as inactive. If it still shows active after 24 hours, follow up by email or text rather than assuming it processed.
Then watch your statements around the next billing date, roughly 12 weeks after your last charge. If Burst bills you after you have cancellation confirmation in hand, dispute the charge with your bank or card issuer and send them the confirmation. Under Regulation E, your financial institution must investigate disputes over unauthorized electronic charges and provisionally credit your account while the investigation runs.4eCFR. 12 CFR Part 1005 – Electronic Fund Transfers (Regulation E)
What Canceling Costs You
Two things are worth knowing before you cancel. First, the warranty. Burst gives any of its devices a one-year warranty, and staying enrolled in the replacement brush head subscription extends that to a limited lifetime warranty. Cancel, and coverage drops back to one year from the original purchase date.5BURST Oral Care. Warranty BURST Oral Care – Product Coverage and Claims If your brush is already more than a year old and you expect to need a replacement, factor that in.
Second, no prorated refunds. If you cancel partway through a 12-week cycle, Burst won’t refund the unused portion, and brush heads already shipped stay shipped.6BURST Oral Care. BURST Terms of Use
If Burst Won’t Let You Cancel
The FTC’s click-to-cancel rule requires subscription sellers to make canceling as easy as signing up, and bars them from continuing to charge after you’ve clearly asked to stop.7Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships If you signed up online in a few clicks, Burst can’t funnel you through a phone call or an endless retention loop to get out. If that happens, you can complain to the FTC at ftc.gov/complaint.