To cancel your Cerebrum IQ subscription, go through the same channel you signed up on — the Cerebrum IQ website, the Apple App Store, or Google Play — and complete the cancellation before your next billing date. Cerebrum IQ renews automatically at $14.99 every two weeks or $29.99 per month, so stopping future charges is the only thing cancellation does; it does not refund the period you’re already paying for.1Cerebrum IQ. Cerebrum IQ – Unlock Your True Potential
First, Find Out Who Is Actually Billing You
Pull up a recent bank or credit card statement and look at the merchant name on the charge. If it reads “Cerebrum IQ” or similar and bills your card directly, you subscribed through the website. If it reads “Apple.com/bill,” the subscription runs through Apple. If it reads “Google Play,” it runs through Google. Picking the wrong path is the single most common reason people believe they canceled and keep getting billed. Cerebrum IQ cannot cancel an Apple or Google subscription for you, and Apple and Google cannot cancel a web subscription.
Cancel on the Cerebrum IQ Website
If the charge comes from Cerebrum IQ directly, the company lists a three-step process:2Cerebrum IQ. How Do I Cancel My Subscription
- Sign in to cerebrumiq.com with the email and password on your account.
- Enter the six-digit verification code sent to your email.
- Select the option to cancel your subscription.
Stay on the page until you see a confirmation message, and take a screenshot of that screen. If your browser closes before the request goes through, the subscription stays active. A dated screenshot is worth far more than your memory of what happened if a billing dispute comes up later.
Cancel Through the Apple App Store
If Apple is billing you, cancel in your device settings:
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Tap Cerebrum IQ.
- Tap Cancel Subscription and confirm.
If Cerebrum IQ is not in your Apple subscription list, you did not sign up through Apple. Go back to your bank statement and recheck the merchant name.
Cancel Through Google Play
If Google is billing you, cancel in the Play Store app:
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Tap Cerebrum IQ.
- Tap Cancel subscription and follow the prompts.
Apple and Google both process the cancellation immediately but let you keep using the service until the end of the current paid period.
Email Support If Self-Service Fails
If you cannot log in, cannot find the cancel option, or the website cancellation does not go through, email help@cerebrumiq.com. The company lists 24/7 availability, though replies can be slower on weekends and holidays.3Cerebrum IQ. Contact Cerebrum IQ Support Include the email address on your account, a clear statement that you are canceling, and the date you want cancellation effective. Save the sent message. An email is a paper trail; a button click is not.
What Happens After You Cancel
Cerebrum IQ says you keep access through the end of the billing period you have already paid for, and no partial refund is issued for unused time.2Cerebrum IQ. How Do I Cancel My Subscription Watch your statements through at least one full renewal cycle. On the bi-weekly plan, that means waiting two to three weeks before you can be sure no new charge appears.
If Charges Keep Coming
You have real options when a cancellation does not stick.
Dispute the Charge With Your Credit Card Issuer
Under the Fair Credit Billing Act, you can dispute a charge on a credit card by writing to the issuer within 60 days of the statement that shows it. The letter goes to the issuer’s billing inquiry address and must include your name, account number, and a description of the error. The issuer has 30 days to acknowledge the dispute and up to 90 days to resolve it, and you do not have to pay the disputed amount or face delinquency reporting while the investigation is open.4Federal Trade Commission. Using Credit Cards and Disputing Charges This is where screenshots and your cancellation email earn their keep.
Stop Payment Through Your Bank
If Cerebrum IQ is charging a debit card or pulling from a bank account, federal Regulation E gives you the right to stop preauthorized recurring transfers. Notify your bank orally or in writing at least three business days before the next scheduled charge, and the bank must block it. If you give the order by phone, the bank can require written confirmation within 14 days; without that follow-up, the oral order expires.5eCFR. 12 CFR 1005.10 – Preauthorized Transfers The bank must honor the stop-payment request regardless of what the merchant does.
File a Complaint With the FTC
The Federal Trade Commission’s “click-to-cancel” rule requires subscription sellers to make canceling as simple as signing up and to stop charges once you cancel. Burying the option, limiting cancellation to narrow phone hours, or adding unnecessary steps violates the rule.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule If you run into those tactics, file a complaint at ftc.gov.
Canceling During the Free Trial
The bi-weekly plan starts with a seven-day free trial.1Cerebrum IQ. Cerebrum IQ – Unlock Your True Potential If you cancel before day seven, you should not be charged. Canceling on day one still gives you access through the full trial, so the safest move is to cancel the moment you sign up if you only wanted to try the platform. The monthly $29.99 plan has no trial, so canceling it only stops the next renewal.