To cancel a CoveBalm subscription, log in to the subscription portal at covebalm.com and cancel from your account, or call customer service at +1 (307) 370-7815 during business hours. The autoship program ships every four weeks at roughly $20 per box, and charges continue until you actively stop them. If your next shipment is less than 48 hours away, call rather than use the portal, because an online request may not process in time.
Cancel Through the Online Portal
The fastest route is CoveBalm’s subscription management page. Go to covebalm.com and open the subscription portal at covebalm.com/a/loop_subscriptions/customer. Log in with the email address you used on your original order. Once inside, find the option to manage or cancel your active subscription and follow the prompts to the confirmation screen. Do not close the browser until you see an on-screen confirmation or receive a confirmation email.
The email matters more than the on-screen message. Without it, the cancellation may not have fully processed on CoveBalm’s end. If you click through every step but no email arrives, follow up right away by phone or through the contact form. Save the email outside your inbox, such as a screenshot in a cloud folder, in case you need it for a billing dispute later.
Cancel by Phone or Contact Form
If the portal throws an error or you can’t access your account, call +1 (307) 370-7815. Representatives are available Monday through Friday, 6 AM to 2 PM Eastern Time. Have the email tied to your account ready, plus your order number if you have it. Ask the representative to confirm the cancellation verbally and to send a follow-up email as proof.
CoveBalm also offers a contact form on its website for non-urgent requests. Response times are stated as 24 to 48 hours, which is risky if your next shipment is close. Use the form as a paper trail after you’ve already canceled by phone or online: restate the cancellation, reference any confirmation number, and you’ll have a timestamped record of your intent.
Time It Before the Next Shipment
The autoship cycle runs every four weeks. CoveBalm itself warns that if your next refill date is within 24 to 48 hours, you should call rather than rely on the portal. That’s the window where an online cancellation may not clear before the system triggers the next shipment and charge. Once an order enters processing, stopping it becomes much harder.
Check your account or your last order confirmation for the next scheduled shipment date, then work backward. Canceling a full week ahead gives you a comfortable buffer. If you’re cutting it close, pick up the phone. An automated system processing a charge doesn’t care that you submitted a form twelve hours earlier.
Returning a Shipment Is Not the Same as Canceling
Returns and subscription cancellation are two separate things. Returning a box does not stop future charges. You still need to cancel through the portal or by phone. CoveBalm accepts returns within 30 days of delivery for items in unused, unworn condition with tags attached, so a shipment that arrives after you thought you canceled can still be returned inside that window while you sort out the recurring charge.
If Charges Continue After You Cancel
If you’re billed after receiving a cancellation confirmation, you have two paths: ask CoveBalm directly for a refund, or dispute the charge with your bank or card issuer.
For credit card charges, federal law lets you dispute billing errors by writing to your card issuer within 60 days of the statement that first showed the charge. Your letter needs your name, account number, and a description of the problem, and it should go to the issuer’s billing inquiry address, not the payment address. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. During the investigation, you can withhold payment on the disputed amount without being reported delinquent or having your account closed.1Federal Trade Commission. Using Credit Cards and Disputing Charges
For debit card charges, contact your bank’s fraud department and explain that you have a cancellation confirmation but were charged anyway. Debit disputes work differently than credit disputes. Either way, the cancellation confirmation email is what separates a quick resolution from a drawn-out fight.
Federal Rules on Your Side
The Restore Online Shoppers’ Confidence Act makes it illegal for online sellers to charge your credit card, debit card, or bank account through a subscription unless they clearly disclosed all material terms before collecting your billing information, obtained your informed consent, and provided a simple way to stop recurring charges.2Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet If CoveBalm enrolled you in a subscription without making the recurring nature of the charges obvious at checkout, that likely violates this law.
The FTC also finalized its click-to-cancel rule, which requires sellers to make cancellation as easy as signup. If you subscribed with two clicks on a website, the company cannot force you through a phone call, a long hold, or a series of retention offers to get out. The rule also prohibits misrepresenting terms and requires clear disclosure of all material conditions before collecting payment information.3Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions
If you believe CoveBalm violated either rule, you can file a complaint at reportfraud.ftc.gov. A single complaint rarely triggers immediate action, but the FTC uses complaint volume to identify companies worth investigating, and the filing creates an official record that helps if you later need to escalate a billing dispute with your bank.