To cancel a Doctors Without Borders donation, the fastest route is the MSF Donor Portal at doctorswithoutborders.org/donor-portal, where you can stop or suspend a recurring pledge in a few clicks. You can also cancel by phone, email, an online pledge update form, or a mailed letter. If your next charge is only a few days away, pick an online or phone method — mail is too slow to catch it.
Cancel Online
Log into the MSF Donor Portal and cancel or suspend your pledge directly from your account.1Doctors Without Borders. How Do I Cancel or Suspend My Recurring Donation If you don’t have login credentials or don’t want to create an account, use the “Update Your Field Partner Pledge” form at doctorswithoutborders.org/update-your-field-partner-pledge, which doesn’t require a login.2Doctors Without Borders. Donor Services Either option moves faster than calling or emailing.
Cancel by Phone or Email
Donor Services answers at 1.888.392.0392, daily from 8 a.m. to 11 p.m. Eastern.2Doctors Without Borders. Donor Services Calling lets you get verbal confirmation that the recurring charge has been stopped before you hang up.
For a written record, email donations@newyork.msf.org and ask to cancel your monthly pledge.1Doctors Without Borders. How Do I Cancel or Suspend My Recurring Donation Include your full name, the email address tied to your donation, and your Donor ID if you have one (it appears on confirmation emails and annual tax receipts). A timestamped email gives you proof of the request date if a charge slips through later.
Cancel by Mail
You can send a signed cancellation letter to:
Doctors Without Borders USA
40 Rector Street, 16th Floor
New York, NY 100063Doctors Without Borders. How Do I Contact Doctors Without Borders
Between delivery and internal processing, this is the slowest option, and your next scheduled donation may post before anyone opens the envelope. If a charge date is close, cancel online or by phone first, then mail a letter as backup documentation if you want it.
If You Set Up the Donation Through PayPal
If your recurring donation runs through PayPal rather than directly through MSF, contacting MSF may not stop the payments. PayPal manages its own recurring agreements. Log into PayPal, open Settings, then Payments, then “Subscriptions and saved businesses” (sometimes labeled “Automatic Payments”), find Doctors Without Borders, and cancel it there.4PayPal. What Is an Automatic Payment and How Do I Update or Cancel One That stops the payment platform from sending money regardless of what MSF’s records show.
Confirm the Charges Actually Stopped
Monthly donations run on a set schedule, and a cancellation that arrives a few days before the next charge may not catch it. Banks and card networks often batch recurring authorizations in advance, so a last-minute request can miss the cutoff.
Watch your bank or card statement through the next billing cycle. If you canceled by phone, the representative should confirm the stop verbally. If you used the portal or email, look for a confirmation message, and keep it until your statement shows no further charges.
If a Charge Posts After You Canceled
Start with Donor Services at 1.888.392.0392 or donations@newyork.msf.org. Nonprofits generally refund charges that post after a documented cancellation. Have your confirmation email or other proof ready.
If the donation was pulled from your bank as an ACH transfer, you have a federal right to stop it. Under the Electronic Fund Transfer Act, you can halt a preauthorized electronic transfer by notifying your bank orally or in writing at least three business days before the scheduled transfer date.5Office of the Law Revision Counsel. 15 US Code 1693e – Preauthorized Transfers A bank that takes an oral stop-payment request may require written confirmation within fourteen days. Stop-payment orders usually carry a fee, so treat this as a fallback.
For credit card donations, dispute the charge with your card issuer. Federal billing-error rules let you challenge a charge for a service you did not authorize if you notify the issuer within 60 days of the statement date.6Consumer Financial Protection Bureau. 12 CFR 1026.13 – Billing Error Resolution In practice, a call to MSF usually resolves it faster than a formal dispute.