To cancel a DocuSign subscription, sign in as the account administrator and cancel from the admin dashboard if you subscribed on the DocuSign website, or open your phone’s subscription settings if you subscribed through the iOS or Android app. Before you click anything, decide whether you want to downgrade to a free account or close the account entirely. Only one of those keeps your documents.
Downgrade or Close: Decide This First
Downgrading ends your paid plan at the close of your current billing period and converts the account to a free version. You keep access to your completed documents and your stored signature, but you lose the ability to send envelopes for others to sign.1DocuSign. Downgrade or Close Your Docusign Account
Closing shuts the account down permanently. Your documents become inaccessible, and DocuSign warns you to download everything first because nothing is retrievable afterward.2DocuSign. Cancel Your Subscription or Close Your Docusign Account DocuSign may retain envelope data on its servers for roughly two years after closure to meet compliance obligations, but you can’t reach it.3DocuSign. How Long Does Docusign Store My Documents
For most people, downgrading is the safer choice. The charges stop and you keep a permanent archive of your signed agreements.
Check Admin Access and Where You Bought the Plan
Only an account administrator can cancel or downgrade a DocuSign subscription. Standard users won’t see the billing options.2DocuSign. Cancel Your Subscription or Close Your Docusign Account If you’re not the admin, ask whoever set up the account to handle it, or submit a case to DocuSign support.1DocuSign. Downgrade or Close Your Docusign Account
Then confirm where the subscription was purchased. Website signups cancel on the website. Mobile app signups cancel through the device’s app store. Plans sold by DocuSign’s sales team won’t offer a self-service cancel button at all.
Cancel a Web Subscription
Sign in as an administrator. Click “Admin” in the top navigation, then “Plan and Billing” under the Account section. Choose “Manage Subscription,” then “Cancel Subscription.”2DocuSign. Cancel Your Subscription or Close Your Docusign Account
A short exit survey appears, followed by a confirmation screen summarizing what changes. Select “Confirm Cancellation.” Your account will downgrade to a free version at the end of the current billing period, and you keep full paid access until then.2DocuSign. Cancel Your Subscription or Close Your Docusign Account
To close the account entirely instead, go to “Manage Subscription,” then “Switch Plan,” and look for “Close Account” at the bottom of the page. Download every document you want to keep before you confirm.2DocuSign. Cancel Your Subscription or Close Your Docusign Account
Cancel an iPhone or iPad Subscription
If you subscribed inside the DocuSign iOS app, the billing relationship is with Apple, not DocuSign. Open the Settings app on your device, tap “Subscriptions,” find DocuSign, and cancel or change the plan from there.4DocuSign. Manage or Cancel Your Docusign Plan (iPad, iPhone) The cancellation takes effect at the end of the current billing cycle, so access does not disappear right away.
Cancel an Android Subscription
Open the Google Play app, tap your account icon, then go to “Payments and subscriptions,” then “Subscriptions,” and select DocuSign.5DocuSign. Manage or Cancel Your Docusign Plan (Android) Cancellation again runs through the end of the current cycle.
After canceling on either platform, go back into your subscription list and confirm auto-renewal is actually off. Discovering a stray charge on next month’s statement is a frustrating way to learn the toggle didn’t stick.
Enterprise or Sales-Purchased Plans
If your organization bought DocuSign through a sales representative or an enterprise contract, the self-service steps above won’t apply. These accounts follow the terms of the individual service contract, and DocuSign’s standard refund and cancellation policies don’t govern them.6DocuSign. Docusign Refund Policy Contact DocuSign support directly through live chat, callback, or an email case, and have your account number and the account email ready.7DocuSign. Contact Docusign Support
Will You Get a Refund
Canceling does not trigger a refund on its own. You have to request one, and the window is narrow.
- Annual plans: a full refund is available within 30 days of your initial purchase. After that, no refund of prepaid fees for the rest of the annual term. This 30-day window applies only to the first term and is a one-time option.6DocuSign. Docusign Refund Policy8DocuSign. Terms and Conditions for Use of DocuSign Service Plans
- Monthly plans: generally not eligible for refunds under standard U.S. terms.6DocuSign. Docusign Refund Policy
- EU subscribers: monthly plans get a 14-day cancellation window, annual plans get the 30-day window.6DocuSign. Docusign Refund Policy
DocuSign does not prorate refunds for unused time. Cancel an annual plan in month four and you keep access through month twelve, but the remaining eight months are not refunded. If you’re past the 30-day window, the practical move is to ride out the term and make sure auto-renewal is off before the next one hits.
What Your Free Account Still Lets You Do
After downgrading, your account becomes a free plan with a single-user limit.1DocuSign. Downgrade or Close Your Docusign Account Premium features like custom branding, advanced templates, and sending documents for others to sign go away. You keep the ability to sign documents others send to you, store those signed documents, and view your entire envelope history from the paid period.9DocuSign. Free Docusign Account – Sign Documents for Free Your saved signature and basic account settings carry over.10DocuSign. What Are the Differences Between a Docusign Trial Account, Developer Account, and Free Account If you later need to send documents again, you can upgrade back to a paid plan.