To cancel your Donut SMP subscription, start with the confirmation email you received when you first signed up. If you paid on the web, the subscription runs through Tebex, and you cancel it at checkout.tebex.io/payment-history. If you subscribed inside an app on your phone, or the charge on your statement comes from PayPal, you cancel through that platform instead. The whole process takes a couple of minutes once you know which path applies to you.
Cancel Through the Tebex Payment History Portal
Donut SMP sells its ranks through Tebex, the checkout platform used by most Minecraft servers. Every purchase generates a Tebex confirmation email with a transaction ID and a link back to your payment history.
Go to checkout.tebex.io/payment-history and enter the email address you used at checkout. Tebex sends a verification link to that email. Once you verify, you’ll see your active subscriptions and past purchases. Open your Donut SMP subscription, choose the cancel option, and confirm when prompted. The status should switch to canceled on screen.
Can’t find the original confirmation email? Search your inbox for “Tebex” or “Donut.” The transaction ID in that email is what ties you to the account, and without it the portal has nothing to pull up.
Cancel Through PayPal
Some Tebex checkouts route through PayPal. If your bank statement shows the charge coming from PayPal rather than Tebex, cancel the recurring payment inside PayPal too. Canceling only on the Tebex side may not stop PayPal from sending the next payment.
On the PayPal website, open Settings, then Payments, then “Subscriptions and saved businesses” or “Automatic Payments.” Find the Donut SMP or Tebex entry and cancel it. In the PayPal app, tap the menu icon, then Subscriptions, select the merchant, and tap “Stop Paying with PayPal.”
Cancel Through Apple or Google Play
If you subscribed through an app on your phone, the subscription lives in your device’s app store account. Neither Tebex nor Donut SMP support can cancel it for you.
On iPhone, open Settings, tap your name, then Subscriptions. Select Donut SMP and tap “Cancel Subscription.” If there’s no cancel button or you see a red expiration message, it’s already canceled. Apple recommends canceling at least 24 hours before your next renewal date.
On Android, open the Google Play Store, tap your profile icon, then Payments and Subscriptions, then Subscriptions. Select Donut SMP and tap Cancel. Google recommends canceling at least 48 hours before renewal.
What Happens to Your Rank and Perks
Canceling stops future charges but doesn’t wipe your progress immediately. Homes you’ve already set stay put, though you won’t be able to create new ones until you resubscribe. Rank-specific perks like custom commands and cosmetic features typically switch off once your paid period ends.
Most Tebex subscriptions let you keep access through the end of your current billing cycle. If you paid on the 5th and cancel on the 20th, you’d generally keep your rank benefits until the next 5th. Servers handle this a little differently, so check with Donut SMP support through their Discord if you want the exact cutoff for your account.
Don’t File a Bank Chargeback
If you’re frustrated and thinking about calling your bank to dispute the charge instead of canceling through the portal, don’t. Server administrators almost universally permanent-ban accounts tied to chargebacks. You’ll lose your rank, your inventory, and your access to the server.
Even if you never plan to come back, a chargeback can flag your payment method across other Tebex-powered stores. Cancel through the portal first. If charges continue after that, you have legal options that don’t involve burning the account.
Confirm the Cancellation
Once you click the final confirmation, watch for a cancellation email from Tebex, PayPal, Apple, or Google, whichever platform processed the subscription. Save it or take a screenshot. If nothing arrives within 24 hours, contact that platform’s support to verify the cancellation went through. Tebex customer support lives at tebex.io/support-customer.
Then watch your bank or credit card statements for the next billing cycle. Cancellations usually take effect immediately, but your bank may take a few business days to reflect the change. If a charge appears after your confirmed cancellation date, that confirmation email is your evidence for disputing it.
Your Rights If Charges Continue
Federal law gives you a backstop if a company keeps charging after you’ve canceled. Under the Electronic Fund Transfer Act, you can stop a preauthorized recurring payment by notifying your bank or credit union up to three business days before the next scheduled transfer. You notify your financial institution, not the merchant. Your bank may ask for written confirmation within 14 days of a verbal request.
The FTC’s click-to-cancel rule also requires sellers to make canceling at least as easy as signing up. A business that lets you subscribe with two clicks but forces a phone call to cancel is violating federal requirements.
If an unauthorized charge does appear on a credit card after cancellation, you can dispute it as a billing error with your card issuer. This is different from a chargeback filed before canceling. With a cancellation confirmation in hand, your dispute is straightforward because the merchant has no authorization for that payment. Keep the confirmation, note the date you canceled, and send both to your bank or card company when you file.