To cancel an Easterseals donation, use the same channel you used to start it: log into your account at secure.easterseals.com, call donor services at 800-221-6827, or if the gift runs through PayPal or a workplace giving platform, cancel it inside that service. If none of those work, you can stop the charge at your bank. Which route is fastest depends entirely on how the recurring gift was set up.
Check Where the Charge Is Coming From
Before you cancel anything, pull up your bank or credit card statement and look at how the charge is labeled. Easterseals is a national network of local affiliates, and a charge that reads “Easterseals [City Name]” is a gift to that local affiliate, not the national office. You’ll need to contact the affiliate directly.
Also check whether the charge routes through PayPal, through a workplace giving platform such as Benevity, YourCause, or Bright Funds, or straight from Easterseals. Each path has its own cancellation process, and trying to cancel in the wrong place accomplishes nothing.
Cancel in the Easterseals Donor Portal
If you donated directly through the Easterseals website, the donor portal is the quickest route. Go to secure.easterseals.com and sign in with the username and password you created when you first donated. If you’ve forgotten your username, you can log in with your email address instead. Forgotten password? Enter your username on the recovery page and Easterseals will email a reset link. A “Forgot User Name?” link on the same page covers you if you’ve lost both.
Once you’re in, open your active recurring donation and select the option to cancel. Save or screenshot the confirmation. That’s your proof the request went through. If the portal won’t cooperate or you can’t find the cancellation option, move on and call donor services.
Cancel a PayPal Recurring Gift
If you set the gift up through PayPal, the authorization lives inside PayPal and PayPal pushes each payment on its own schedule. Canceling with Easterseals alone won’t stop it. You have to revoke the authorization in PayPal.
On the PayPal website, open Settings, then Payments, then Subscriptions and saved businesses (sometimes labeled Automatic Payments). Find the Easterseals entry, open it, and click Cancel.1PayPal. What Is an Automatic Payment and How Do I Update or Cancel One
Afterward, check your PayPal payment history and confirm the status reads inactive. PayPal typically sends a notification once the authorization is revoked.
Cancel a Workplace Giving Pledge
If you pledged through your employer’s giving program, the deduction runs through a platform like Benevity, YourCause, or Bright Funds, not through Easterseals or your bank. Log into the platform (usually through your company intranet or HR portal), find your active pledges, and cancel the Easterseals one from there. If you can’t find the option, your HR or benefits team can point you to it. Most workplace platforms stop the payroll deduction within one to two pay cycles.
Call or Write Easterseals
When the self-service routes don’t work, go straight to donor services at 800-221-6827. Have your name, the email on your account, and the approximate date and amount of your last charge ready so they can find you quickly.
You can also send a cancellation request through the contact form at easterseals.com/contact-us, though Easterseals notes that high volume can delay responses.2Easterseals. Contact Us For a paper trail, written requests go to the Online Giving Coordinator at 141 W. Jackson Blvd., Suite 1400A, Chicago, IL 60604.
If your donation goes to a local affiliate rather than the national office, contact that affiliate instead. Your bank statement or donation receipt should name the specific location, and you can find contact information for it on the Easterseals website.
Stop the Charge at Your Bank
If the portal isn’t working, you can’t reach the right office, or a charge keeps posting after you’ve canceled, federal law gives you a fallback. You can stop a preauthorized electronic fund transfer by notifying your bank or credit union at least three business days before the next scheduled payment date.3Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers
Call your bank, say you’re revoking authorization for Easterseals to pull automatic payments, and ask them to place a stop payment order on that specific recurring charge. Then follow up in writing. Your bank can require written confirmation within 14 days of an oral request, and if you don’t provide it, the oral order expires.4eCFR. 12 CFR 1005.10 – Preauthorized Transfers
Banks often charge a fee for stop payment orders, so ask about the cost before you ask them to place one. Keep records of every call and every written confirmation. If a charge still goes through after you’ve properly notified your bank, the bank is responsible for making your account whole.5Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account
For a credit card, call the number on the back of the card and ask the issuer to block future recurring charges from Easterseals. Most will. If a charge posts after you’ve requested the block, dispute it as unauthorized.
What to Watch For After You Cancel
Keep an eye on your statement for at least one full billing cycle. If your cancellation lands close to a scheduled payment date, one more charge may still process because these transactions are usually batched in advance. That doesn’t mean the cancellation failed.
If a charge posts after you’ve confirmed cancellation, call donor services at 800-221-6827 with your confirmation and ask for a refund. Easterseals states that donors can cancel at any time, so a charge that processed after a valid cancellation request is something they should reverse.6Easterseals. Support Easterseals If that doesn’t resolve it, dispute the charge with your bank or card issuer and lean on the records you kept.
Stop the Mail and Email Too
Canceling the donation doesn’t stop the fundraising appeals. Mail and email run on separate systems, and many former donors are surprised when the letters keep arriving.
To opt out of postal mail, fill out the opt-out form on the Easterseals website with your name, email, street address, and zip code, then check the box to be removed from the mailing list. Easterseals says removal takes 8 to 12 weeks because some mailings are already in the pipeline when your request is processed.7Easterseals. Opt-Out of Postal Mail Solicitations The same form has a checkbox for email. You can also use the unsubscribe link at the bottom of any Easterseals email.