To cancel an Everfit subscription, the path depends on whether you pay Everfit for the coaching platform or pay a coach for a training package sold through it. Clients cancel from the “View My Packages” page when their coach has turned on self-cancellation, or by asking the coach directly when they haven’t. Coaches cancel from account settings or by submitting a request to Everfit support. Either way, timing matters: Everfit does not issue refunds for unused time in a billing cycle.
Figure Out Which Subscription You Have
Everfit bills two different groups. Coaches pay Everfit for a platform plan (Starter, Pro, or Studio) to run their training business. Clients pay a coach for a specific training package processed through Everfit.
Check your card or bank statement. A recurring platform fee points to a coach-side subscription. A charge tied to a named program or package points to the client side. Starting on the wrong path is the main reason people can’t find the cancel button where they expect it.
Cancel a Client Coaching Package
Whether you can cancel yourself depends on a setting your coach controls. Coaches decide, per package, whether to allow “self-cancellation.” If it’s on, you’ll see a cancel option inside the package. If it’s off, you won’t, and you’ll need to reach the coach.1Everfit Help Center. Client: Manage Your Purchases The disclaimer shown at purchase told you which setup applied to that package.2Everfit Help Center. Understanding the Purchase Process
If Self-Cancellation Is On
Log in to your Everfit client account on the web. Go to “View My Packages,” open the subscription you want to end, and cancel from the package details. The cancellation takes effect at the end of your current billing period, so you keep access to what you’ve paid for until that cycle finishes.3Everfit Help Center. How to Enable Self-Cancellation for a Client
The same page shows your payment method on file. If a bad card is the real problem, you can swap it or add a new one here without canceling.1Everfit Help Center. Client: Manage Your Purchases
If Self-Cancellation Is Off
No cancel option on the package page means your coach didn’t enable it. Message the coach and ask them to cancel the subscription for you.1Everfit Help Center. Client: Manage Your Purchases If the coach doesn’t respond, you still have the bank-side option described later in this article.
Cancel a Coach Platform Subscription
Hover over your profile picture on the left navigation bar and open “Settings.”4Everfit Help Center. How to Export or Print Workouts as PDFs Your billing email and workspace information live in the Team Settings tab.5Everfit Help Center. General Settings
Everfit’s help documentation doesn’t publish a step-by-step cancellation walkthrough for coach plans. If you can’t find a cancel control in settings, send a cancellation request through Everfit’s help center and keep a written record: the date you sent it, what you asked for, and any reply you receive. That record is what you’ll need if a charge posts after you believed you had canceled.
Canceling During a Free Trial
If your package came with a free trial, no charge hits until the trial ends. The default length is seven days, but your coach may have set a different one. Some coaches enable a reminder email the day before the trial expires; many don’t.6Everfit Help Center. Free Trial Package Put the end date on your own calendar rather than counting on the reminder.
The cancellation steps during a trial are the same as for an active subscription: cancel from your packages page if the option is there, or contact your coach if it isn’t.
Consider Downgrading Instead of Canceling (Coaches)
Everfit’s Starter plan is permanently free and supports up to five clients, with the workout builder, custom exercise library, client messaging, and progress tracking included.7Everfit. Pricing If you want to stop paying but keep your account and your history, downgrading beats canceling.
To fit under the Starter cap, you may need to bring your active client count down to five. Archiving clients you’re no longer training removes them from the plan count without deleting them, so their records remain if you come back later.8Everfit Help Center. How to Upgrade or Downgrade
Timing: Everfit Doesn’t Refund Unused Time
Everfit’s Terms of Service state that no refunds are granted. Cancel mid-cycle on a monthly plan and you keep access until the end of the period, with no money back for unused days. The same applies to annual plans: cancel partway through the year and access runs to the end of the year, but there’s no partial refund.9Everfit. Everfit Terms of Service
That makes the cancellation date the one real lever you have. Cancel just before the next renewal to avoid another charge, or just after a renewal if you want to use the full period you already paid for. Canceling the day after a renewal and hoping for a refund is where most frustration comes from.
Export Your Workouts First
Everfit’s terms don’t spell out how long data remains available after cancellation, so don’t assume your library will be waiting for you later. To save a workout as a PDF, open a client’s training calendar, click the three-dot menu on the workout, and select “Print Workout.” The same option appears in the Workout Builder under the three-dot icon.4Everfit Help Center. How to Export or Print Workouts as PDFs It’s one workout at a time, so if you have a large library, block out time for it before you cancel.
If Charges Continue After You Cancel
If you’ve canceled through Everfit but a charge still appears, or you can’t get a response from your coach or Everfit support, federal law gives you a backup. Under the Electronic Fund Transfer Act and Regulation E, you can stop a preauthorized recurring payment by notifying your bank or credit union at least three business days before the next scheduled transfer.10Consumer Financial Protection Bureau. 12 CFR 1005.10 – Preauthorized Transfers
The request can be oral or written. If you call it in, the bank can require written confirmation within 14 days, and the oral stop-payment order expires if you don’t send that confirmation.11eCFR. 12 CFR 1005.10 – Preauthorized Transfers Put it in writing from the start and keep a copy.
This process covers payments pulled from a bank account by ACH or similar electronic transfer. Credit card charges go through your card issuer’s dispute process instead, but the practical steps look the same: document the cancellation, notify your financial institution, and keep the confirmation Everfit or your coach sent you. If you canceled properly and have proof, charges that post afterward are challengeable.