To cancel your First Day vitamin subscription, log into your account at firstday.com, open the Subscriptions tab, and select the cancellation option for the product you want to end. If you’d rather not do it yourself, email support@firstday.com with your full name and order number. Either way, make the change at least a full day before your next renewal, because account updates can take up to 24 hours to process.1First Day. Frequently Asked Questions
Cancel Through Your Account
The portal is the fastest route. Log in at firstday.com, open the Subscriptions tab in your dashboard, select the subscription you want to end, scroll to the cancellation option, and confirm. The change should appear in your account summary within a few minutes.1First Day. Frequently Asked Questions
Timing matters. Because updates can take up to 24 hours to process, cancel at least a full day before your next scheduled renewal. If a charge goes through before the cancellation lands, First Day’s subscription policy states that fees are non-refundable and the company will ship any outstanding supply rather than refund orders you haven’t received yet.2First Day. Cancellation Policy
Before you start, confirm you can access the email address you signed up with. If you’ve forgotten your password, use the reset link on the login screen. A recent order confirmation email is handy if you need to reference your order number.
Cancel by Email
First Day doesn’t offer phone support. Customer service runs through email at support@firstday.com.3First Day. Contact Us
Send the message with your full name, the email address on the account, and your order number. Use a clear subject line like “Cancel Subscription” so it isn’t missed. Because a person has to read and process the request, send it two to three days before your next renewal rather than cutting it close to the 24-hour minimum you’d use with the portal.
Save the sent email. If a charge appears after you asked to cancel, that email and its timestamp are your strongest evidence in a dispute. In your message, ask for a written confirmation of the cancellation so you have documentation from both sides.
If You Subscribed Through Amazon
If you signed up through Amazon’s Subscribe & Save program instead of on firstday.com, canceling through First Day’s website won’t work. You have to cancel inside Amazon.
Go to “Your Subscribe & Save Items” in your Amazon account, open the Subscriptions tab, then click the product image or “Edit” to open the details. Select “Cancel subscription,” optionally pick a reason, and confirm by choosing “Cancel my subscription.” You must make the change before the cutoff shown as “Last day to update this order.” Once an order has entered the shipping process, that shipment can no longer be stopped, though the recurring subscription will still end going forward.4Amazon. Cancel Your Subscribe and Save Subscription
Pause or Skip Instead
If you’re not ready to cancel for good, First Day lets you pause the subscription or skip individual shipments. That’s worth considering if you’ve built up a stockpile or just need a break.
To skip the next order, open the Subscriptions tab, select the product, and press “Skip next order.” To pause for longer, select the subscription, scroll to “Pause Subscription,” pick a resume date, and confirm. You’ll see a confirmation message, and the change will show up in your account summary shortly after.5First Day. Frequently Asked Questions
Refunds and the 45-Day Guarantee
First Day offers a 45-day satisfaction guarantee that starts on the date you place the order. It covers a refund on up to three bottles with a maximum value of $100. The catch: it applies only to your very first purchase of any product, and you can use it only once.6First Day. Refund Policy
To use the guarantee, email support@firstday.com or use the site’s chat feature within 45 days. Include your name, order number, and the reason for the return. It applies to purchases on firstday.com and at the First Day store on Amazon.6First Day. Refund Policy
Outside that first-purchase window, refunds are harder to get. First Day’s subscription policy says fees are non-refundable, and the company will ship remaining supply instead of refunding charges for shipments you haven’t received.2First Day. Cancellation Policy
If Charges Keep Coming After You Cancel
Start by emailing support@firstday.com again with proof of your original cancellation request. Reference the date you canceled and attach the confirmation email if you have one.
If that doesn’t resolve it, file a chargeback with your credit or debit card issuer. You can usually do this by logging into your card’s online account or calling the number on the back of the card. The FTC recommends following up a phone call with a written letter sent to the billing-disputes address your card company lists.7Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Federal rules back you up here. The FTC’s click-to-cancel rule requires subscription sellers to make canceling as easy as signing up and to provide a simple mechanism to cancel and immediately stop charges. The rule also prohibits sellers from failing to clearly disclose material subscription terms before collecting billing information.8Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule