To cancel your Freebird subscription, log in to your account at myfreebird.com, open the subscription management area, answer the brief exit questions, and select Confirm Cancellation.1Freebird. How Do I Cancel My Subscription Cancellation takes effect immediately and stops all future renewals.2Freebird. Cancellations Timing matters, though: to stop the next shipment, you have to cancel before 11 PM EST the night before it ships.3Freebird. What’s The Cutoff Time To Cancel A Subscription Order
Steps to Cancel Through Your Account
Sign in at myfreebird.com and go to the subscription management section of your account.4Freebird. Manage My Subscription Follow the prompts, answer the short set of questions Freebird asks on the way out, and click Confirm Cancellation to finalize it.1Freebird. How Do I Cancel My Subscription There’s no phone call and no waiting period.
If you can’t find the option, you can reach support by texting SUPPORT to 79637 or using the contact form on the Freebird website.5Freebird. Contact Freebird Grooming
The Cutoff Time Before Your Next Shipment
You can cancel or change a subscription order up until 11 PM EST the night before it’s scheduled to ship.3Freebird. What’s The Cutoff Time To Cancel A Subscription Order After that, the order is locked and will ship even if you cancel the subscription right after. Once the warehouse has processed a shipment, it can’t be edited or canceled.6Freebird. Can I Cancel or Edit an Existing Order
If you realize you’re close to the cutoff, email hello@myfreebird.com with your full name and the email address on your account. Support will try to catch the order before it’s processed, but there’s no guarantee once it’s queued.
If You Signed Up Through Apple or Google Play
Canceling through your Freebird account only stops billing when Freebird handles the charge directly. If you subscribed through the Apple App Store or Google Play Store, the platform bills you, and you have to cancel there.
Apple
On an iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Find Freebird, tap it, and select Cancel Subscription.7Apple Support. If You Want to Cancel a Subscription From Apple If you see a red expiration message and no cancel button, it’s already canceled.
Google Play
Open the Google Play Store, tap your profile icon, go to Payments & subscriptions, then Subscriptions. Tap Freebird and choose Cancel subscription.8Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Deleting the app doesn’t cancel anything. The billing runs until you cancel through Google Play’s subscription settings.
The Warranty You Give Up
Active subscribers get a lifetime warranty on their Freebird shaver. Once you cancel, coverage drops back to the three-year manufacturer’s warranty that came with the shaver.9Freebird. The Ultimate Head Shaving Experience If your shaver is already older than three years, you’ll have no warranty at all after cancellation.
Refunds on a Recent Order
Freebird has a 30-day money-back guarantee on purchases made directly through myfreebird.com. You can return an item within 30 days of delivery for a full refund with no restocking fee.10Freebird. Shipping and Returns The condition requirements depend on the item:
- Shavers and accessories have to be in like-new condition with the original packaging.
- Blade refills have to be unopened and in new condition.
- Skincare and shave products have to be at least three-quarters full.
Purchases made through a third-party marketplace aren’t covered by this policy. You’ll need to use that seller’s return process instead.10Freebird. Shipping and Returns
If You’re Charged After Canceling
Charges sometimes go through after a cancellation, whether from a processing delay or a failed cancellation on the account. You have a few ways to push back.
For a credit card charge, federal law gives you 60 days from the billing statement date to dispute the error in writing with your card issuer.11Office of the Law Revision Counsel. United States Code Title 15 – 1666 Include your name, account number, the charge amount, and the reason you believe it’s wrong. While the issuer investigates, it can’t report the disputed amount as delinquent.
For a debit card or bank account charge, you can place a stop payment order with your bank. Notify the bank at least three business days before the next scheduled charge. The bank may ask you to put an oral request in writing within 14 days, and most banks charge a fee for stop payment orders, generally between $15 and $35. Contact Freebird as well to revoke authorization, so the charge is stopped at the source rather than only blocked at your bank.