To cancel a Hormify subscription, email the company’s support team at hello@hormify.com with your order number and the email address you used at checkout. Hormify does not offer a self-service cancel button or a phone line, so email is the only route the company provides. If you signed up through an iPhone or Android app, you also need to cancel through Apple or Google Play, because those platforms bill you separately. Timing is what determines whether you also get money back: refunds are tied to a 14-day window from delivery.
Send the Cancellation Email
Hormify’s help center instructs customers to contact support at hello@hormify.com with two pieces of information: the order number and the checkout email address. There is no online cancellation form and no phone number on the contact page.1Hormify Help Center. What if I Subscribe and Want to Cancel?
Before writing, find your order confirmation email from Hormify. Your order number is on it. If you can’t locate the email, check your bank or credit card statement for the transaction date and amount, which support can use to identify the account.
Keep the message short. State clearly that you want to cancel your subscription, include the order number and the email used at checkout, and ask for written confirmation that the cancellation has been processed. That confirmation is what you’ll rely on later if charges keep showing up. Hormify says it sends reminder emails before each billing cycle, so if one has already landed in your inbox, a charge is close and you should send the request now.
Cancel Through Apple or Google Play if You Subscribed in an App
If you subscribed through Hormify’s iPhone or Android app rather than the website, emailing Hormify is not enough on its own. App store subscriptions are billed by Apple or Google, and those platforms keep charging you until you cancel through their systems.
On iPhone, open Settings, tap your name, tap Subscriptions, find Hormify, and tap Cancel Subscription. You may need to scroll to see the button. If you see an expiration notice in red text instead, the subscription is already canceled.2Apple. If You Want to Cancel a Subscription From Apple
On Android, open the Google Play Store app, tap your profile icon, choose Payments and Subscriptions, then Manage Subscriptions. Select Hormify and follow the prompts. Google recommends canceling at least 48 hours before renewal to avoid the next charge.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
Canceling through an app store stops future billing on that platform. It does not delete your Hormify account or tell Hormify’s support team anything. To close both ends, send the email to hello@hormify.com as well.1Hormify Help Center. What if I Subscribe and Want to Cancel?
Getting a Refund: the 14-Day Window
Hormify offers a 14-day money-back guarantee. Products returned in their original condition within 14 days of delivery qualify for a full refund. After that window closes, canceling stops future charges but doesn’t undo the last one.
The 14-day clock starts when the order arrives, not when you placed it or when your card was charged. The guarantee appears to apply only to products returned in original condition, so opened or used supplements likely won’t qualify. There is no indication Hormify prorates refunds for a partially used billing period.
If you placed an order very recently and it hasn’t shipped, Hormify’s terms allow cancellation within 24 hours of purchase, subject to a 2.5% charge for bank transaction costs.
Confirm the Cancellation Went Through
Sending the email is not the finish line. Watch for a reply from Hormify confirming the subscription has been stopped. If nothing arrives within a couple of business days, follow up, and check your spam folder in case an automated reply landed there.
Then monitor your bank or credit card statement through the next billing cycle. If a Hormify reminder email arrives after you’ve been told the account is canceled, treat that as a warning sign and address it right away. Save a screenshot of your original cancellation email and any confirmation you receive. Those records are what you’ll need if a charge you didn’t authorize shows up.
If Charges Keep Coming
When a company continues to bill after cancellation, you have escalating options.
Ask Your Bank for a Stop Payment
Federal law lets you stop a preauthorized electronic transfer by notifying your bank orally or in writing at least three business days before the next scheduled payment. The bank must honor the request.4Office of the Law Revision Counsel. United States Code Title 15 – 1693e Preauthorized Transfers Banks generally charge a fee, often $15 to $35, and may ask you to confirm an oral request in writing within 14 days.
Dispute the Charge With Your Card Issuer
If an unauthorized charge has already posted to a credit card, the Fair Credit Billing Act gives you 60 days from the date the statement was sent to notify your card issuer of the billing error in writing. The notice must include your name, account number, and why the charge is wrong.5Office of the Law Revision Counsel. United States Code Title 15 – 1666 Correction of Billing Errors The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles. Your saved cancellation confirmation is the evidence that makes this work.
Debit cards fall under a different framework, the Electronic Fund Transfer Act, and the liability rules differ. Reporting an unauthorized debit card charge within two business days caps your exposure at $50; waiting longer can raise it significantly.6eCFR. 12 CFR Part 1005 – Electronic Fund Transfers (Regulation E)
File a Federal Complaint
If the company won’t respond and the bank dispute stalls, complain to the Consumer Financial Protection Bureau at consumerfinance.gov or the Federal Trade Commission at ftc.gov. Federal law already requires online subscription sellers using negative option features to disclose material terms, obtain your informed consent before charging, and provide a simple way to stop recurring charges.7Office of the Law Revision Counsel. United States Code Title 15 – 8403 Negative Option Marketing on the Internet A company that makes cancellation unreasonably difficult, or ignores requests, may be violating that standard.