To cancel your JustAnswer membership, log in to your account at justanswer.com, open your membership settings, and follow the prompts to end the subscription; you can also cancel by phone, email to support@justanswer.com, or live chat. Save the confirmation. JustAnswer subscriptions run between $28 and $125 per month and renew automatically until you actively stop them.
Cancel Online Through Your Account
The website is the fastest route. Sign in with the email address you used to enroll. Forgotten password? Use the reset link on the login page. Once you’re in, click the account icon in the top-right corner and open the page for your membership or subscription details. It shows your current plan, the amount you’re paying, and the next scheduled charge date.
Follow the prompts to cancel. JustAnswer will ask why you’re leaving and may offer a discount or reduced rate to keep you subscribed. Decline and continue to the final confirmation screen. When you’re done, the page should confirm your subscription will not renew. Screenshot it. You should also get a cancellation email within a few minutes; if nothing arrives, contact support and verify the cancellation went through before you close the tab.
Cancel by Phone, Email, or Live Chat
If you’d rather speak to someone or want a written record, JustAnswer offers several contact channels. According to the company’s Better Business Bureau profile, its toll-free phone line operates around the clock.1Better Business Bureau. JustAnswer – Better Business Bureau Profile You can email support@justanswer.com, use the contact form on the site, or open a live chat.
Whichever channel you use, ask for a confirmation number or case ID before ending the conversation. In an email, include your name, the account email address, and a clear statement that you want to end your subscription and stop all future charges. Keep copies. A written request creates a paper trail if a billing dispute comes up later.
Under the FTC’s Click-to-Cancel rule, which took effect in 2025, businesses must make cancellation at least as easy as sign-up. If you enrolled online, the company cannot force you to cancel by phone. If they do offer phone cancellation, they cannot charge extra for it and must answer calls or take messages during normal business hours.2Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions
Request a Refund for Charges Already Made
Canceling stops future charges, but it doesn’t automatically refund charges that already went through. JustAnswer’s help page says to contact Customer Care if you’re unsatisfied “for any reason,” though the company doesn’t publish a specific guarantee or refund timeframe.3JustAnswer. How Can I Request a Refund? Your odds improve the sooner you act after being charged.
Be specific in the request. Reference the exact charge date, the amount, and why you believe the charge was unauthorized or the service was not what was advertised. If you were enrolled through a $1 or $5 offer without a clear disclosure that a monthly subscription would follow, say so. That pattern of deceptive enrollment is what the FTC identified in a January 2026 federal lawsuit against JustAnswer, which alleges the company added recurring charges of $28 to $125 on top of the small “join fee” without obtaining clear consent.4Federal Trade Commission. FTC Sues JustAnswer for Deceiving Consumers into Enrolling in a Costly Recurring Monthly Subscription The case is still in litigation, and no refund program has been established. After cancellation, you typically keep access through the end of the current billing cycle since that period is already paid.
If Charges Continue After You Cancel
Some consumers report charges even after going through cancellation. What you can do next depends on whether JustAnswer bills a credit card or debits your bank account directly.
Dispute a Credit Card Charge
If you paid by credit card, you can dispute the charge under the Fair Credit Billing Act. Write to your card issuer at the address listed for billing inquiries, not the payment address, within 60 days of the statement showing the charge. Include your name, account number, the charge amount, and an explanation of why you believe it’s an error. Send it by certified mail so you have proof of delivery.5Consumer Financial Protection Bureau. 12 CFR 1026.13 – Billing Error Resolution Your issuer must acknowledge the dispute within 30 days and resolve it within 90 days. While the investigation is pending, you don’t have to pay the disputed amount, and the issuer cannot report you as delinquent for withholding it.6Federal Trade Commission. Using Credit Cards and Disputing Charges
Stop Payments From a Bank Account
If JustAnswer charges your bank account directly through ACH or debit, federal law gives you the right to stop those payments. Under the Electronic Fund Transfer Act, you can halt a preauthorized transfer by notifying your bank orally or in writing at least three business days before the next scheduled charge.7Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Your bank may ask you to confirm an oral request in writing within 14 days.
Contact JustAnswer separately to revoke your payment authorization in writing. The Consumer Financial Protection Bureau recommends doing both: notify the merchant and notify the bank. If a charge goes through after you’ve revoked authorization, it counts as an error under federal law and you can dispute it and get a refund.8Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account? Most banks charge a fee for a stop payment order, often $20 to $30. And a stop payment does not cancel the underlying subscription, so make sure you’ve completed the cancellation itself; otherwise JustAnswer can still claim you owe for the service.
Where to File a Complaint
If JustAnswer won’t cancel your account, won’t issue a refund, or keeps charging you, a formal complaint creates an official record and feeds the enforcement pipeline. The FTC accepts complaints at reportfraud.ftc.gov and at 877-382-4357. The Consumer Financial Protection Bureau takes billing and payment complaints at consumerfinance.gov/complaint. Your state attorney general’s consumer protection division has local enforcement authority and is worth contacting as well. Filing with more than one agency is worth the time; the FTC’s 2026 case against JustAnswer was built on the kind of consumer reports these agencies collect.