To cancel a LiveCareer subscription, you have to contact their support team directly by phone, email, or live chat. There is no cancel button inside your account dashboard. US and Canadian customers can call 800-652-8430, email customerservice@livecareer.com, or use the live chat on LiveCareer’s website. Expect a retention offer before the agent processes your request, and ask for written confirmation before you end the conversation.
Cancel by Phone
Calling is the fastest route. Dial 800-652-8430 if you’re in the US or Canada. The agent will verify your identity and will likely ask why you’re leaving; they may offer a discounted rate to keep you subscribed. You can decline and ask them to proceed with the cancellation. Before hanging up, ask for a confirmation number or request that written confirmation be sent to your email.
Cancel by Email
Send a message to customerservice@livecareer.com with a subject line such as “Cancel My Subscription.” Include your full name, the email address tied to your account, and a clear statement that you want to cancel immediately. Email cancellations are processed manually, so expect a response within a few business days rather than minutes.
Cancel by Live Chat
LiveCareer’s website has a live chat option that works much like a phone call but leaves you with a written record. Save or screenshot the transcript before closing the window. That record is your proof of cancellation if charges continue later.
To find contact details specific to your region, log in, hover over your profile name, go to Settings, then Subscription. That page displays the phone number and email address for your area.
What to Have Ready Before You Contact Support
A little prep turns a 15-minute call into a 5-minute one. Have these on hand:
- The email address linked to your LiveCareer account
- Your full name as it appears on your billing statement
- A recent charge amount or date from your bank records
The agent uses these to locate and verify your account.
Getting a Refund
LiveCareer offers a 14-day money-back guarantee tied to the trial period. If you cancel within the first 14 days of your subscription, you can request a full refund of the trial charge. After that window, refunds become much harder to obtain. Ask for the refund in the same conversation where you cancel rather than following up separately.
Past the 14-day mark, you still have options if you feel the charges were deceptive. Your bank or credit card company can process a chargeback dispute. Consumers generally have 120 days from a transaction to file a dispute, though your card issuer’s specific policies may vary. Contact your bank’s fraud or disputes department, explain that you canceled the service and charges continued or that the subscription terms weren’t clearly disclosed, and provide any cancellation confirmation you received.
Confirming the Cancellation Went Through
One phone call or email isn’t the end of it. Verify the charges have actually stopped:
- Look for a cancellation confirmation email from LiveCareer within 24 to 48 hours. If none arrives, follow up.
- Log into your account. Your dashboard should reflect a downgraded or inactive subscription status. If it still shows an active paid plan, contact support again.
- Monitor your bank statements for at least two billing cycles. LiveCareer bills every four weeks, so check weekly for the first two months.
What to Do If Charges Keep Coming
If LiveCareer keeps billing you after cancellation, contact support again with your cancellation confirmation as evidence. If that doesn’t resolve it, escalate through your bank.
Under the Electronic Fund Transfer Act, you can stop any preauthorized electronic payment by notifying your bank at least three business days before the next scheduled transfer. Your bank may ask for written confirmation within 14 days of an oral request, but it must honor the stop-payment instruction once you’ve given proper notice. This applies whether you’re paying by debit card or direct bank transfer.
For credit card payments, call the number on the back of your card and request a chargeback on the unauthorized charge. Explain that you canceled the service and provide the date and method of your cancellation. That confirmation email or chat transcript makes the dispute go much more smoothly.
Federal Rules That Back You Up
The FTC’s Click-to-Cancel rule, finalized in October 2024, requires sellers to provide a cancellation method that is at least as simple as the method used to sign up. If you subscribed online, the company must let you cancel online without forcing you through a phone call or extended retention process. The rule also prohibits sellers from misrepresenting material terms or charging consumers without clear disclosure and express consent.
The Restore Online Shoppers’ Confidence Act adds another layer. It requires online sellers using negative-option billing, where silence or inaction counts as acceptance, to clearly disclose all material terms before collecting payment information and to obtain informed consent before charging you. If a company enrolled you in a recurring plan without making the terms obvious, these federal rules give you grounds to dispute the charges.