How to Cancel Your MyHeritage Membership or Account

To cancel your MyHeritage membership, log in at myheritage.com, click your name in the upper-right corner, choose My purchases, open the subscription you want to end, and click Cancel my subscription, then Stop automatic renewal. If you originally subscribed through the MyHeritage app on an iPhone or Android device, the website can’t cancel it for you — Apple or Google handles that billing, and you have to cancel in your device’s subscription settings.1MyHeritage. How Can I Cancel the Automatic Renewal of a Subscription?

Export Your Family Tree Before You Cancel

When a paid subscription ends, your account drops to the free Basic plan, which caps you at 250 people and 500 MB of storage.2MyHeritage. Is MyHeritage Free? Trees larger than that stay visible, but you can’t add to them. Back up first.

Hover over the Family tree tab, select Manage trees, and click Export to GEDCOM next to the tree you want. You can include photos and family albums in the export. GEDCOM files open in nearly every other genealogy platform.3MyHeritage. Backing Up Your MyHeritage Family Tree

If you’ve uploaded DNA results and plan to delete the account later, download your raw DNA file separately. Once deleted from MyHeritage’s servers, it can’t be recovered.4MyHeritage. How Can I Delete My DNA File

Canceling a Subscription Bought on the Website

Use this method for any subscription you purchased directly at myheritage.com.

  1. Log in at myheritage.com from a web browser.
  2. Click your name in the upper-right corner and select My purchases.
  3. Choose the subscription you want to cancel (site, data, or photo).
  4. Review your plan type and next billing date, then click Cancel my subscription.
  5. Click Continue through the prompts until Stop automatic renewal appears.
  6. Click Stop automatic renewal.

If that button is greyed out, the renewal has already been stopped. Look for a confirmation email titled “Your annual renewal at MyHeritage has been stopped” and save it — it’s your proof if a charge shows up later.1MyHeritage. How Can I Cancel the Automatic Renewal of a Subscription?

Canceling a Subscription Bought Through the App

Subscriptions purchased inside the MyHeritage mobile app are billed by Apple or Google. MyHeritage’s website has no way to stop those charges.1MyHeritage. How Can I Cancel the Automatic Renewal of a Subscription?

On iPhone or iPad

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Find MyHeritage and tap it.
  5. Tap Cancel Subscription and confirm.5MyHeritage. How Do I Cancel a Subscription I Purchased via the MyHeritage or Reimagine App

On Android

  1. Open the Google Play Store app.
  2. Tap the Menu icon.
  3. Tap Subscriptions.
  4. Find MyHeritage and tap Cancel subscription.5MyHeritage. How Do I Cancel a Subscription I Purchased via the MyHeritage or Reimagine App

After canceling, the subscription status should show an expiration date instead of a renewal date. If MyHeritage doesn’t appear in your subscriptions list at all, the purchase was probably made on the website.

What Happens After You Cancel

The timing depends on whether you’re on a free trial or a paid subscription, and this catches people off guard.

Cancel during a free trial and your access to paid features ends immediately. You don’t get to use the remaining trial days.6MyHeritage. MyHeritage Free Trial – What Happens During and After? Wait until close to the trial’s end date to cancel, but not so close that you forget and get charged. If you do nothing, the trial converts to a paid annual subscription and your card is charged.

Cancel a paid annual subscription and your account keeps its premium status through the end of the billing period you’ve already paid for. After that, it reverts to the free Basic tier. Your family tree data stays, but paid features like record access and Smart Matches stop working.7MyHeritage. What Happens to My Family Tree When My Subscription Expires?

Getting a Refund If You’ve Already Been Charged

Stopping a renewal only prevents the next charge. It doesn’t reverse one that has already gone through. For that, you need to contact support directly.

Log in, click the Help icon in the upper right, then click Contact Us. Describe your situation and submit the form. There’s no self-service refund button; a MyHeritage support agent reviews each request and follows up.8MyHeritage. How Can I Request a Refund?

MyHeritage advertises a 30-day money-back guarantee on first-time subscription purchases. It generally doesn’t cover renewals or trials that converted into paid plans. Requesting the refund as soon as you notice the charge helps your case either way.

If the Cancellation Won’t Go Through

If the cancellation button doesn’t work, you were charged after canceling, or you can’t log in at all, contact MyHeritage support. The Contact Us page at myheritage.com/contact-myheritage offers a chatbot for logged-in users and a contact form that works even without login.9MyHeritage. How Can I Contact Support and Get Help? English-language phone support in the U.S. is at 1-844-994-1888, Monday through Saturday, 8:00 AM to 11:00 PM Eastern.10MyHeritage. Contact Us

If MyHeritage keeps billing you after you’ve confirmed cancellation and support isn’t resolving it, you can file a chargeback with your credit card company or bank. The Federal Trade Commission recommends this step when a company won’t stop unauthorized subscription charges.11Federal Trade Commission. How to Stop Subscriptions You Never Ordered Keep the cancellation confirmation email as evidence before disputing.

Canceling Versus Deleting the Account

Canceling a subscription and deleting an account are different. Most people who just want to stop paying only need to cancel the renewal; the free Basic account then stays available if you want to return later.

Account deletion is permanent and irreversible. It destroys all family trees, photos, media, and DNA kits tied to the account, with no recovery.12MyHeritage. How Do I Delete My Account on MyHeritage If that’s what you want, export your GEDCOM file and download any DNA data or photos first, and cancel any active subscription before deleting — deletion doesn’t automatically stop billing on a subscription purchased through an app store.