To cancel your PMI Study Hall subscription, log into your myPMI account, open the Subscriptions area of your profile, and turn off auto-renewal before your current quarterly cycle ends. Study Hall bills every three months, so the cancellation needs to be completed and confirmed before the next renewal date to stop another charge. You don’t need to call or email anyone.
Cancel in Your myPMI Dashboard
Go to my.pmi.org and sign in with the credentials you used when you bought Study Hall. Open your myPMI dashboard and find the Subscriptions area inside your profile settings. That section lists the active digital products tied to your account, including your Study Hall tier.1Project Management Institute. PMI Study Hall FAQ
Find your Study Hall subscription and click the option to manage or cancel. PMI walks you through a few confirmation screens, usually including a short exit survey and a reminder of what you’ll lose access to. Click all the way through to the end.
Confirm the Cancellation Went Through
After the final screen, go back to your dashboard and check that the subscription status has changed from “Active” to something like “Pending Cancellation.” This is where most people slip up: they start the flow but don’t click every prompt, and the subscription stays active. If the status hasn’t shifted, you didn’t finish. When a cancellation completes, PMI also sends a confirmation email.1Project Management Institute. PMI Study Hall FAQ If you don’t see either signal, run through the steps again.
What Happens to Your Access
Cancelling doesn’t cut you off right away. You keep full access to Study Hall’s practice exams and learning content through the end of the quarter you’ve already paid for.1Project Management Institute. PMI Study Hall FAQ Cancel on day 15 of a 90-day cycle and you still have 75 days left. Once that period ends, PMI restricts the premium content and stops billing you.
So there’s no reason to wait until the final day to cancel. Turn off auto-renewal whenever you’ve decided you’re done, and you’ll finish out the time you already paid for without any risk of forgetting later and getting charged for another quarter.
Refunds for the Current Quarter
PMI’s terms are clear on this: if you cancel, you do not receive a refund for fees already paid.2Project Management Institute. Infinity Terms of Use Prorated refunds for partially used quarters aren’t standard. Cancelling only stops the next renewal.
If you paid for a subscription and never accessed any content, your best option is to contact PMI support directly and ask. Refund requests are handled through support channels, not through any button in the dashboard, and PMI’s published terms don’t guarantee a refund. Have your order number ready. Any exception is decided case by case.
How to Reach PMI Support
If the cancellation flow won’t complete, the status doesn’t update, or you want to raise a refund question, PMI offers a few contact channels:3Project Management Institute. Contact Us
- Live chat, available 24/7 in English through the PMI website. You can send attachments, make payments, and save a transcript of the conversation.
- WhatsApp: send “Hello PMI” to +1 855-643-1873.
- SMS: text “Hello PMI” to +1 610-215-2587. Standard message and data rates apply.
Regional support in other languages is available during local business hours. For subscription and refund questions, live chat is usually the fastest route because you can handle everything in one session and keep the transcript for your records.