To cancel your Prime IV Hydration membership, send written notice to the franchise location where you enrolled, usually at least 30 days before your next scheduled payment, and keep proof the clinic received it. Terms vary by location because each clinic is independently owned, so your signed agreement controls the specifics: minimum commitment, notice window, and any early termination fee. Federal rules also give you the right to cancel through the same channel you used to sign up, which matters if you enrolled online or by phone.
Start With Your Signed Agreement
Prime IV’s own site confirms that “offers vary by location,”1Prime IV Hydration & Wellness. Prime IV Hydration & Wellness – IV Therapy and IV Drip Infusions so there is no single company-wide cancellation policy. Pull out the paperwork you signed at enrollment. If you don’t have a copy, ask the clinic for one before you do anything else.
Three things in that agreement decide what happens next:
- Minimum commitment period. Some locations require one month before you can cancel; others lock members in for three to six. Canceling before that period ends may trigger an early termination fee or be refused outright.
- Notice window. A 30-day written notice before the next payment is standard. Miss it by a day and you’ll be billed for another cycle.
- Freeze versus cancel. A freeze pauses billing temporarily, often for a small monthly fee around $15, and keeps the account open. Cancellation closes it. Confirm which one the clinic is processing.
If your agreement is silent or vague on cancellation, federal consumer rules fill the gap.
How to Submit the Cancellation
The FTC’s Rule Concerning Recurring Subscriptions and Other Negative Option Programs requires any business using recurring billing to offer a cancellation process “at least as simple as the mechanism the consumer used to initiate the negative option feature.”2Legal Information Institute. 16 CFR Part 425 If you signed up online or over the phone, the clinic has to let you cancel the same way. In-person visits and certified letters cannot be forced on you if that wasn’t how you joined.
The rule also requires that the cancellation mechanism be available at all times and that recurring charges stop immediately once you use it.2Legal Information Institute. 16 CFR Part 425 A location that stalls with retention pitches, demands a manager’s approval, or won’t acknowledge your request is likely out of compliance. Naming the rule tends to move things along. If it doesn’t, you can file a complaint at ftc.gov/complaint.3Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule
Before you reach out, have your full name as it appears on the agreement, your member or account ID, and the clinic’s address ready. State clearly that you are canceling (not freezing), include the effective date you want, and sign and date the request. Some clinics use their own cancellation form, available at the front desk or by email. Fill in every field. Blank spaces give the clinic a reason to send it back and keep billing in the meantime.
Get Proof the Clinic Received It
Most cancellation disputes come down to whether the clinic can plausibly deny getting your notice. If you drop off paperwork, ask for a photocopy with a staff signature, a date stamp, or both. If you email, save the sent message and any reply confirming receipt. A written acknowledgment from the clinic is stronger than a read receipt.
For a location that has been unresponsive, send the cancellation by certified mail with return receipt requested. The signed receipt proves the date of delivery, which is what matters if the clinic later argues the 30-day notice period wasn’t met. Keep every copy.
State Health Studio Laws You Can Lean On
Most states treat IV hydration and wellness clinics as health studios or health clubs, and those statutes give you rights the contract cannot waive. Two protections appear in nearly every state:
- A cooling-off period of three to five business days after signing, during which you can cancel for a full refund. If you just enrolled, check whether you’re still inside this window.
- Relocation cancellation. Many states let you cancel without penalty if you move a certain distance from the facility, often somewhere between five and 25 miles. Proof of the new address is usually required.
Your state attorney general’s office or consumer protection division can confirm the exact thresholds where you live, along with any required refund timelines.
If You’re an Active-Duty Servicemember
The Servicemembers Civil Relief Act lets active-duty servicemembers cancel a gym or fitness program membership without an early termination fee after qualifying military orders. Two situations trigger the right: orders to relocate for 90 days or more to a location where the service isn’t available, and a permanent change of station. Provide written notice with a copy of the orders and the date you want the membership to end. The clinic cannot charge an early termination fee, though any balance owed before cancellation remains due.4Office of the Law Revision Counsel. 50 USC 3956 On a family plan, dependents relocating with the primary account holder are covered by the same termination.
If You’re Still Being Charged
Contact the clinic first and give them a chance to reverse the charge. Billing errors do happen, especially where a third party handles the drafts for a franchise. Have your cancellation proof in hand when you call.
If the clinic won’t cooperate, dispute the charge with your bank or card issuer. Credit card holders have federal dispute rights, and debit card holders are protected under the Electronic Fund Transfer Act. File within 60 days of the statement showing the charge, and send the bank a copy of your cancellation notice and any delivery confirmation. Most issuers will post a provisional credit while they investigate.
You can also ask your bank to stop payment on future drafts from the merchant, or request a new card number so the one on file no longer works. It’s a blunt move, but it stops the bleeding when a business ignores a valid cancellation. For larger amounts or repeat problems, complaints to the FTC and your state attorney general create a record. Prime IV locations are individually owned, and formal complaints matter during any investigation.
Close the Loop With Written Confirmation
If your 30-day notice period crosses a scheduled payment date, expect one final charge. That payment covers the remaining notice window and is almost always required under the contract. After the notice period ends, the clinic should mark the account closed and stop all drafts. Ask for a written confirmation by email showing the account is closed and the final charge amount. If nothing arrives within two weeks of the effective date, follow up in writing and save the copy. That confirmation is what protects you if a charge resurfaces months later.