How to Cancel Your Prime Trial and Get a Refund

You cancel an Amazon Prime free trial from the Memberships & Subscriptions area of your account, either on the website or in the Amazon app, by clicking through Amazon’s retention screens until you see a confirmation with your trial end date. Do it before the 30-day trial closes and you pay nothing. Miss it and the trial converts automatically to $14.99 per month or $139 per year.¹

Cancel From a Computer

Sign in to Amazon. Hover over “Account & Lists” in the top navigation, click “Memberships & Subscriptions,” and select your Prime membership. The management page shows your trial end date and gives you the cancellation option.²

Write down that end date before you click anything else. It tells you when your benefits actually stop and when a charge would otherwise post.¹

Cancel in the Mobile App

Open the Amazon app and tap your profile icon in the top-right. Tap “Account & Lists,” then “Memberships & Subscriptions,” then “Prime.” Tap “Cancel anytime.” The app walks you through the same flow as the desktop site, just with phone-sized screens.

Getting Through the Retention Screens

Amazon will not cancel with a single click. After you choose to cancel, the site runs you through several pages: reminders of what you’ll lose, an offer to pause instead, sometimes a discount. Each page has a “Continue to Cancel” button, and it’s usually styled less prominently than the buttons that keep you subscribed.

On the final screen, you confirm with a button that says something like “End on [date]” or “Cancel Now.” For free trials, you may see a “Do not continue” option tied to your trial end date, which stops the auto-renewal.²

This is the point where people think they’ve canceled but haven’t. They see the retention offers, lose track of which button ends the trial, and close the tab too early. Keep going until you reach a confirmation message. If you’re not sure it worked, go back to “Memberships & Subscriptions” and check whether your Prime status shows a cancellation date.

If the Self-Service Flow Isn’t Working

Amazon’s customer service can cancel for you. Go to the Customer Service page, pick “Help with something else,” then “Prime,” and start a chat or request a callback. Use this route if you’re locked out of your account or can’t remember which email you used to sign up.²

What Happens After You Cancel

Your benefits don’t stop the moment you click cancel. They run through the original 30-day trial end date. You can still use free shipping and Prime Video for the remainder of that window. Once the end date passes, your account reverts to a standard Amazon account.³

If the Trial Already Converted and You Were Charged

You can still get your money back in some cases. If you cancel within three business days of the charge, Amazon gives a full refund, though they may deduct the value of any Prime benefits you used during those three days.⁴

After three business days, a full refund is still possible, but only if you haven’t used any Prime benefits since the charge. No Prime shipping on an order, no Prime Video streaming, nothing. Place one order with free two-day shipping or stream one show and your refund shrinks or disappears.⁴

One exception matters: memberships redeemed through a gift code or promotional code are not refundable. Canceling stops future charges but won’t return money for the current period.⁴

If You Signed Up Through a Third Party

Prime trials activated through Google Play, a mobile carrier, or another company’s bundle generally cannot be canceled on Amazon’s site. Google Play subscribers cancel through Google’s subscription management. For other partners, contact that company directly, and expect their refund rules to apply rather than Amazon’s.²⁴

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Amazon. The Amazon Prime Membership Fee
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Amazon. Cancel Your Amazon Prime Membership
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Amazon. Sign Up for the Amazon Prime Free Trial
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Amazon. Amazon Prime Terms and Conditions