How to Cancel Your Respontika Subscription, Refunds, and Disputes

To cancel a Respontika subscription, email support@respontika.com asking for termination, or sign in to your account and use the “Billing Info” button on the dashboard to end the subscription from there.¹ If you originally signed up through Apple’s App Store, Google Play, or PayPal, Respontika can’t stop those charges, and you have to cancel through the platform that’s billing you. Either way, your access continues until the end of the billing period you’ve already paid for.

Canceling Directly With Respontika

Two paths work. The first is an email to support@respontika.com. Include your full name, the email address on the account, and a clear statement that you want the subscription canceled. The second is logging in and clicking the “Billing Info” button, which lets you manage or end your subscription from the dashboard.¹

Save proof. If you cancel by email, keep the sent message and any reply. If you cancel from the dashboard, screenshot the confirmation. That record is what you’ll need if a charge shows up later.

If You Subscribed Through Apple, Google Play, or PayPal

When a third party handles your billing, canceling on Respontika’s site does nothing. You have to cancel wherever the charge originates.

Apple (iPhone or iPad)

Open Settings, tap your name, then tap Subscriptions. Find Respontika, tap it, and tap Cancel Subscription. If there’s no Cancel button or you see a red expiration message, it’s already canceled.²

If Respontika isn’t in your list, the subscription may be tied to a different Apple Account. Search your email for “receipt from Apple” to find the right one. And if you’re inside a free trial, cancel at least 24 hours before it ends to avoid being billed for the first full cycle.²

Android

Go to the Google Play subscriptions page, select Respontika, tap “Cancel subscription,” and follow the prompts. You can also reach it through Settings by tapping Google, then Manage your Google Account, then Payments & subscriptions.³

Deleting the Respontika app does not cancel the subscription. The billing continues until you walk through the steps above. If you can’t find the subscription at all, check whether you’re signed into the Google account you originally subscribed with.³

PayPal

If PayPal handles the payments, sign in and go to Settings, then Payments, then “Automatic Payments.” Find Respontika and cancel the automatic payment from there.⁴

Can You Get a Refund?

Respontika’s refund window is narrow. Refund requests have to come within seven days of purchasing the subscription. After that, refunds are generally not available, and the company won’t refund subscriptions that have been billed more than once. If you’ve already been charged for a second month, a refund for those payments isn’t on offer from Respontika itself.¹

There’s no pro-rating. Canceling partway through a billing period doesn’t return money for the unused days. You keep access through the end of that period.¹

What Happens After You Cancel

Cancellation stops future renewals. It doesn’t end your access right away. You can keep using Respontika until the billing period you’ve already paid for runs out, and no new charges should appear after that.¹

Watch your statements for at least two billing cycles anyway. Catching a stray charge quickly puts you in a stronger position to dispute it, and that’s where the screenshot or saved email pays off.

If Charges Keep Coming After Cancellation

Federal law gives you tools when a company bills you after you’ve canceled. The right one depends on whether the charge is hitting a debit card or a credit card.

Debit Card or Bank Account

Under the Electronic Fund Transfer Act, you can stop a preauthorized recurring payment by notifying your bank or credit union at least three business days before the next scheduled transfer. The notice can be oral or written, though your bank may ask for written confirmation within 14 days if you called it in.⁵

If an unauthorized charge does post after cancellation, report it to your bank promptly. Under Regulation E, unauthorized transfers that appear on a periodic statement have to be reported within 60 days to avoid liability for later unauthorized charges.⁶

Credit Card

Credit cards carry stronger protections. Under the Fair Credit Billing Act, you can dispute a billing error by sending a written notice to your card issuer’s billing inquiry address within 60 days of the statement that first showed the charge. Include your name, account number, the amount, and why you believe it’s an error.⁷

Once the issuer receives your notice, it has to acknowledge the dispute within 30 days and resolve it within two billing cycles, no more than 90 days. During the investigation you don’t have to pay the disputed amount, and the issuer can’t report you as delinquent for withholding it.⁷

Reporting the Company

If Respontika makes cancellation unreasonably hard, or keeps charging you after a clear cancellation, you can report the company to the Federal Trade Commission at ReportFraud.ftc.gov. The FTC tracks complaints about subscription services that use deceptive practices, including making cancellation difficult or charging after a trial without clear consent.⁸ The FTC’s finalized click-to-cancel rule requires sellers to make canceling as easy as signing up and prohibits continuing to charge after a consumer has requested cancellation.⁹

1
Respontika. Cancellation and Refunds Policy
2
Apple Support. If You Want to Cancel a Subscription From Apple
3
Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
4
PayPal. Automatic Payment – Update Recurring Payments
5
Office of the Law Revision Counsel. 15 U.S. Code 1693e – Preauthorized Transfers
6
Consumer Financial Protection Bureau. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
7
Office of the Law Revision Counsel. 15 U.S. Code 1666 – Correction of Billing Errors
8
Federal Trade Commission. Getting In and Out of Free Trials, Auto-Renewals, and Negative Option Subscriptions
9
Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships