To cancel your ShipStation account, open Account Settings from the gear icon, go to Accounts & Payments, select Subscriptions, and click the Cancel Subscription link at the top of the page. Only the account owner or a user with administrative permissions can do it, and your subscription keeps working until the end of the billing cycle you already paid for.1ShipStation. Cancel Subscription Before you click through, there are a few things worth handling so you don’t lose data or leave money behind.
Export Your Shipping Records First
Once your account closes, ShipStation doesn’t guarantee ongoing access to your shipping data, so treat your cancellation date as the deadline for pulling everything out.2ShipStation Help. Manage Your Subscription
Go to the Shipments tab and export your data as a CSV. You get two formats: Export Shipments puts each shipment on its own row, and Export Shipment Line Items breaks out individual products. A custom export lets you pick the fields that matter, such as order subtotals, tax paid, shipping costs, carrier fees, insurance costs, and ship dates.3ShipStation Help. Export Shipment Records
Pull at least three years of history. The IRS requires most businesses to keep tax-related records for three years from the filing date, with longer windows in specific situations: six years if you underreported income by more than 25% of gross income, and seven years if you claimed a deduction for worthless securities or bad debt.4Internal Revenue Service. How Long Should I Keep Records Shipping costs feed directly into cost-of-goods-sold, so these records matter if you’re ever audited.
Void Any Unused Labels
Labels you paid for but never used are money sitting in your account. Void them before you cancel, and watch the carrier windows:
- USPS labels must be voided within 28 days of generation.
- UPS and other carriers allow 30 days.
Post-billed carrier accounts like UPS and FedEx don’t charge for labels that were never scanned, so voiding those is optional but keeps your records tidy. For prepaid labels, the credit usually posts back to your ShipStation balance right away, though it can take up to 28 days.
How to Cancel the Subscription
If you’re a team member without admin rights, the account owner has to run the cancellation. Once you’re signed in with the right permissions:1ShipStation. Cancel Subscription
- Click the gear icon in the toolbar to open Account Settings.
- Select Accounts & Payments, then Subscriptions.
- Click the Cancel Subscription link at the top of the page.
- Follow the on-screen prompts to confirm.
Expect a couple of confirmation screens and possibly a short exit survey. Click through and confirm.
What Happens After You Cancel
ShipStation does not prorate refunds for the unused portion of your current billing period. Your account stays fully functional until the last day of the cycle you already paid for, so you can keep creating labels and processing orders right up to that date.1ShipStation. Cancel Subscription There’s no advantage to canceling on a particular day of the month.
If you have money left in your ShipStation balance or a connected Stamps.com balance, how you get it back depends on where your account is based. For U.S. accounts, ShipStation automatically refunds the remaining balance within 14 business days after the account has been closed for 30 days. For accounts based outside the U.S., you have to contact ShipStation support and request the refund manually.1ShipStation. Cancel Subscription
After the billing cycle ends and the account fully closes, you lose access to the dashboard and label generation. ShipStation points former users to a separate View Invoices & Data Archives guide for historical billing records, but the platform doesn’t guarantee indefinite access to your shipping data after closure.2ShipStation Help. Manage Your Subscription That’s why the export step matters before you cancel, not after.
Downgrading as an Alternative
If your volume has dropped but you might come back, consider downgrading instead of closing. The Starter tier begins at $14.99 per month for up to 50 shipments, and you can change plans through the same Accounts & Payments menu used for cancellation.5ShipStation. Pricing – ShipStation2ShipStation Help. Manage Your Subscription A downgrade keeps your store connections, automation rules, and shipping presets intact, which can be worth more than the monthly fee if there’s any chance you’ll be back within a few months.