To cancel a Subaru connected services subscription, call MySubaru Customer Care at (855) 753-2495 with your VIN ready.1Subaru. MySubaru Connected Services Support Knowing how to cancel a Subaru subscription matters because there is no confirmed way to fully cancel through the MySubaru website or app alone, and letting a trial lapse without calling will not stop the credit card on file from being charged when the renewal hits.
What to Have Ready Before You Call
Have your Vehicle Identification Number in front of you. It’s the 17-character code visible through the driver’s side of the windshield or printed on the sticker inside the driver’s door jamb. Subaru’s system ties every subscription to the VIN, and the representative will ask for it right away.2Subaru. Subaru STARLINK Owner’s Manual
You’ll also want the email address tied to your MySubaru account and access to the credit card on file. The email confirms your identity; the payment details help the representative pull up billing. If you’ve lost your MySubaru login, you can recover the account at mysubaru.com using just your VIN and an active email address.3MySubaru. MySubaru
It’s also worth checking which package is actually billing you. Safety Connect and Service Connect come with five-year complimentary trials and won’t generate charges for a while. The subscriptions people usually want to end are Remote Connect ($8 per month after a one-year trial), Drive Connect ($16 per month after a one-year trial on certain trims), and Wi-Fi Connect. A recent credit card statement will confirm which one.
Making the Cancellation Call
Dial (855) 753-2495. You’ll pass through a short automated menu before reaching a representative. State clearly that you want to cancel, not pause or downgrade. Provide your VIN and verify your identity.
Before you hang up, get a confirmation number or reference ID. Ask the representative to send a confirmation email as well. That email is your proof that you requested cancellation on a specific date, which matters if a charge shows up later. If a confirmation number isn’t offered, ask for one directly. You can also ask the representative to remove the stored credit card from the account as a second layer of protection against future billing.
Ask exactly when services will stop. Cancellation may take effect immediately rather than at the end of your current billing period, and some owners have reported losing access to features the same day they called, even with paid time remaining.
Refunds and Timing
If you prepaid for a subscription period and cancel before it ends, Subaru generally issues a prorated refund for the unused portion to the original payment method. Processing time depends on your bank; a couple of weeks is reasonable.
If you’re still inside a complimentary trial, there’s nothing to refund because nothing has been charged. Canceling during a trial just stops the service and prevents billing when the trial expires. Keep the confirmation email either way.
Why Charges Keep Showing Up
Subaru subscriptions auto-renew by default. If you gave a credit card at trial sign-up or when buying a package, that card gets charged automatically when the period ends unless you explicitly cancel. Ignoring renewal emails or letting a trial “expire” does not stop billing when payment information is on file.
The same trap catches people who trade in or sell their vehicle at a dealership. A trade-in does not cancel your subscription. Subaru’s billing system doesn’t know you no longer own the car, and owners have reported charges continuing for months after a trade because the dealership never notified Subaru and the subscription stayed active on the old VIN. You have to call and cancel yourself.
Selling or Trading Your Subaru
Cancel the subscription before you hand over the keys. Ownership transfer through your state’s DMV does not notify Subaru’s billing department, and the dealership won’t handle it for you.
After canceling, log into mysubaru.com or the app and remove the vehicle from your profile. That stops the new owner from seeing your account information and cuts off residual data sharing tied to your profile. Subaru also recommends performing a factory reset on the vehicle’s infotainment system before selling to clear saved addresses, phone contacts, and paired Bluetooth devices. Reset instructions live in the owner’s manual and vary by model year.4Subaru. Vehicle Privacy Notice
What You Lose After Canceling
The features that disappear depend on which package ends. Dropping Remote Connect removes remote start, remote lock and unlock, vehicle locator, and the digital key in the MySubaru app. Canceling Safety Connect removes automatic collision notification, the SOS emergency button, enhanced roadside assistance, and stolen vehicle locator; those are the ones most people forget about until they need them, which is worth weighing before ending a package that’s still in a free trial. Drive Connect cancellation removes cloud navigation and the intelligent assistant. Wi-Fi Connect cancellation ends the in-vehicle hotspot. Service Connect cancellation stops vehicle health reports and maintenance reminders.
The vehicle’s built-in infotainment, Bluetooth, Apple CarPlay, and Android Auto all continue working normally after any cancellation because they don’t depend on a subscription.5Subaru. SubaruConnect Packages and Pricing
Your Data After Cancellation
Cancellation doesn’t erase what Subaru has already collected. Per Subaru’s vehicle privacy notice, precise location data tied to “locate vehicle” requests is kept for one year after your subscription ends. Most other data, including diagnostics, roadside assistance records, and collision notification data, is kept for two years. Ignition on/off data is kept for one year with your VIN attached, then pseudonymized and held in a restricted database for another seven years.4Subaru. Vehicle Privacy Notice
If you want data deleted sooner, submit a “Right to be Forgotten” request through Subaru’s consumer privacy page at subaru.com/support/consumer-privacy.html. You can also opt out of location data collection at ignition events through the MySubaru app under “My Profile,” and opt out of retailer data sharing through the same consumer privacy portal. None of that happens automatically when you cancel.
Does the FTC Click-to-Cancel Rule Help
The Federal Trade Commission finalized a click-to-cancel rule in late 2024 requiring companies to make cancellation at least as easy as sign-up. If you enrolled online, the company must let you cancel online, without forcing a phone call. The rule also requires clear disclosure of recurring charges before payment information is collected and a cancellation mechanism that immediately stops charges.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships
As the rule takes full effect, Subaru may be required to offer a straightforward online cancellation option through MySubaru or the app. If a cancellation button appears in the portal that wasn’t there before, that’s likely why. If you’re still being told you must call and you originally signed up online, note that in any complaint you file with the FTC.