To cancel your Super+ membership, use the Super.com app, the website, or the automated phone line, and do it at least three business days before your next billing date so you aren’t charged for another month. Each method takes a few minutes and doesn’t require speaking to an agent.
Cancel in the Super.com App
Open the app, tap the menu icon (☰) in the upper-right corner, and select Account Details. Tap Super+ Membership Details, then Manage Membership, and follow the prompts.1Super.com. How do I cancel my Super+ membership? The app flags any credits or offers still attached to your account before you confirm, so you can use them first if you want to.
Cancel on the Website
Log in at Super.com using the same account tied to your membership, then go to the cancellation page. The help center links to it directly, and searching “cancel” inside the help section is the quickest way to land there.2Super.com. How to cancel your Super+ membership?
Cancel by Phone
Call +1 (844) 461-2577, select the Super+ Membership option, and follow the automated prompts. There’s no hold time and no live agent involved.1Super.com. How do I cancel my Super+ membership? This is a useful backup if you can’t log in or don’t want to use the app.
Cancel at Least Three Business Days Before Your Next Charge
Super.com’s terms require cancellation at least three business days before your next billing date. Miss that window and the company may try to reverse the charge at its discretion, but takes no responsibility if the payment still goes through; in that case the cancellation applies to the following cycle.3Super.com. Legal Check your Account page in the app to see the exact date of your next scheduled payment and work backward from there.
What Happens After You Cancel
Your benefits don’t stop the moment you cancel. Hotel discounts, cashback, gas savings, and the rest of the Super+ perks stay active through the end of your current billing period, then access ends and the account reverts to a standard non-member state. Free trials and promotional memberships work the same way: benefits run until the prepaid term expires.3Super.com. Legal
The membership fee itself is non-refundable. Super.com does not issue partial refunds for unused time, and payments are non-transferable.3Super.com. Legal Since you’ve already paid for the month, there’s no financial reason to rush the cancellation; using the remaining discounts and cashback before the end date costs you nothing extra.
One boundary worth noting: this no-refund rule covers the subscription. Hotel bookings made through Super.com follow their own refund rules, which depend on whether you added the Refundable Upgrade (Enhanced Refund) at checkout.4Super.com. What is the Refundable Upgrade (Enhanced Refund) and how do I use it?
If You’re Charged After Canceling
Super.com requires billing disputes in writing. Email support@super.com (or send a letter) with your name, account number, the dollar amount in question, and why you believe the charge is a mistake. You have 60 days from when the error first appeared on your statement. A phone call alone isn’t enough; the terms state Super.com isn’t required to investigate errors reported only by phone.3Super.com. Legal
If Super.com doesn’t resolve it, contact your bank or card issuer and dispute the charge directly. Most issuers allow chargebacks for unauthorized recurring charges. Save a screenshot of your canceled membership status or any confirmation message; it strengthens the dispute.