To cancel a ZipRecruiter subscription, log into your account, click My Account in the top-right corner, select Subscription, then Overview, and click the Cancel Auto-Renewal button. Confirm through the follow-up prompts until you reach a confirmation screen or email. Your account stays active through the rest of your current billing cycle and goes inactive on your next billing date. ZipRecruiter does not issue prorated refunds, so cancel before your next charge posts if you want to avoid paying for another cycle.1ZipRecruiter Support. How Do I Cancel My ZipRecruiter Account?
The Website Steps in Order
- Click My Account in the top-right corner of your dashboard.
- Select Subscription, then Overview.
- Click Cancel Auto-Renewal on the Subscription page.
- Pick a reason for leaving when prompted. ZipRecruiter will likely offer alternative plans or discounts before letting you finalize.
- Keep clicking through until you see a confirmation screen or receive a confirmation email. Save it.2ZipRecruiter. Auto Renewal / Recurring Charges
If you stop partway through the prompts, the cancellation doesn’t take effect and you’ll be billed again. The confirmation screen is the only proof the request went through.
Canceling a Free Trial Before It Converts
The path is almost identical: My Account, Subscription, Overview. The button reads Cancel Free Trial instead of Cancel Auto-Renewal. Click it, choose a reason, and confirm.3ZipRecruiter. How Do I Cancel My Free Trial?
Miss the trial window and ZipRecruiter converts the trial into a paid subscription and charges your card automatically. If that already happened, call the billing team at 855-813-0288 (6 a.m. to 6 p.m. PST, seven days a week) to ask about options.4ZipRecruiter Support. I Intended to Cancel My Trial but I Was Charged. What Can I Do? Set a reminder a day or two before the trial ends.
Canceling by Phone or Email
If you can’t get into your dashboard or prefer talking to a person, call 855-813-0288 (6 a.m. to 6 p.m. PST, Monday through Sunday) or email Support@ziprecruiter.com.1ZipRecruiter Support. How Do I Cancel My ZipRecruiter Account? Have your account email address and the last four digits of your payment method handy so the representative can pull up the account quickly. Ask for a confirmation email or reference number before you hang up, and make the call before your billing date so a charge doesn’t post while the request is in queue.
If You Signed Up Through Apple or Google
Mobile app store subscriptions are billed by Apple or Google, not by ZipRecruiter. Canceling on ZipRecruiter’s website will not stop those charges. Cancel through the platform you originally signed up on.
iPhone and iPad
Open Settings, tap your name at the top, tap Subscriptions, find ZipRecruiter, and tap Cancel Subscription. Apple shows the date your current period ends and you keep access until then.5Apple Support. If You Want to Cancel a Subscription From Apple
Android
Open Settings, tap Google, then your name, then Manage your Google Account. Go to Payments & subscriptions, then Manage subscriptions. Select ZipRecruiter, tap Cancel subscription, and follow the prompts.6Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
Annual and Enterprise Plans
Annual agreements don’t cancel through the self-service dashboard the way monthly subscriptions do. Call the billing department at 855-813-0288 to discuss early termination.7ZipRecruiter Support. I Bought the Annual Plan and Wish to Cancel My Account Early ZipRecruiter doesn’t publicly disclose its early termination policies for annual or enterprise contracts, so what applies to your account depends on what you signed. Pull up your original contract or order confirmation before calling. For negotiated enterprise agreements, the cancellation terms in the contract govern.
No Prorated Refunds
ZipRecruiter does not refund the unused portion of a billing cycle. When a charge posts, you’ve prepaid for the full period. Cancel mid-cycle and you keep access until the period ends, but no money comes back.8ZipRecruiter. If I Cancel in the Middle of My Billing Cycle, Will I Receive a Partial Refund? Canceling early in the cycle costs nothing extra since access runs out the same day either way. Waiting too long risks a new charge.
What Happens After You Cancel
Benefits don’t stop the moment you cancel. For employers, active job postings stay visible to candidates and resume database access continues through the end of the paid period.9ZipRecruiter. What Happens to My Account If I Cancel My Monthly Account After that, the account goes inactive and paid features turn off. Historical data like candidate messages and previously viewed resumes generally stay stored in the dashboard, so if you resubscribe later, your previous data should still be there.
Before access expires, download anything you need. For billing records, go to My Account, Subscription, Invoices/Receipts, click the Invoice ID for any charge, and use the Print button in the top-right to save a copy.10ZipRecruiter Support. How to Print Your Invoices/Receipts These help with expense reconciliation or disputing a charge later.
Canceling and deleting are two different things. Canceling stops billing but leaves your profile in ZipRecruiter’s system. Job seekers can remove their personal data entirely through Account Settings by selecting Delete Account.11ZipRecruiter. How to Delete Your ZipRecruiter Account Employers who want full data deletion need to contact support by phone or email.
If Charges Keep Coming After You Cancel
Call the billing line first and document every interaction, including dates, names, and reference numbers. Keep your cancellation confirmation email or screenshot. If the charges continue, dispute them with your bank or credit card issuer and provide the confirmation as evidence. You can also file a complaint with the Federal Trade Commission at ftc.gov or with the Consumer Financial Protection Bureau, both of which track subscription billing complaints.