The Turo review removal form is the only channel the platform accepts for taking a review off your host or guest profile. Turo does not process removal requests through chat, phone, or email.1Turo. Removing a Review | Hosts You will find it in Turo’s help center under the review removal contact page, and it asks a short series of questions about the review, the trip, and why it violates Turo policy.2Turo. Request Its Removal Turo reviews each request once, and the decision is final. Get it right the first time.
Check Whether Your Review Qualifies
Turo generally does not remove reviews. The platform states outright that it will not honor requests based on disagreements about what happened during a trip or claims that a review is unfair or untruthful.1Turo. Removing a Review | Hosts That is a higher bar than most people expect. The review has to fit one of these five categories:
- Extortion or threats: the reviewer threatened a negative rating to pressure you into a refund, discount, or other concession.
- Incentivized review: the review was motivated by a promise of payment, extra services, or a discounted rate.
- Profanity or vulgarity: the review contains explicit language.
- Personal information: the review includes addresses, phone numbers, or last names.
- Trip that never happened: the review is tied to a booking that did not actually take place.
Those five are the entire list for written reviews.3Turo. Removing a Review | Guests If your complaint does not fit one of them, the form will not help you.
Automated Reviews Follow a Different Rule
When a guest does not leave a written review within the 10-day window, Turo generates an automated review based on trip metrics. For these, Turo will consider removal when the guest’s flight was canceled or delayed.1Turo. Removing a Review | Hosts Hosts who received a poor automated rating because a guest’s travel plans fell apart should flag that explicitly on the form.
What the Form Asks For
The form is not a long evidence upload portal. It collects:
- Your Turo account email address.
- Reservation ID, numbers only. Example: a seven-digit string like 4635362.
- Whether you are a guest or host.
- Whether the review is for a trip within the past 30 days.
- Whether you wrote the review yourself (relevant if you want your own review pulled).
- Whether the review contains profanity.
- Whether the review contains personal information such as a name, phone number, email, or home address.
- Whether the review is for a trip that did not happen.
- A free-text field for all details supporting your request.2Turo. Request Its Removal
The yes/no questions map directly to Turo’s removal criteria. If you cannot check “yes” on any of the policy-violation questions, the free-text field has to carry the entire argument, and it needs to explain how the review fits one of the five categories. Vague complaints about unfairness will not clear the bar.
Gather Your Information Before You Start
There is no draft-saving feature, so have everything ready before you open the form.
Pull your Reservation ID from the trip details inside your Turo account and copy it exactly. Entering the wrong number links your complaint to the wrong booking, and Turo reviews each request only once.
If you are claiming extortion or an incentivized review, the free-text field is where your evidence goes. Take screenshots of any Turo messages where the other party threatened a bad review or offered something in exchange for a positive one. Capture timestamps and the sender’s name so Turo can verify the exchange against its own records. Describe the timeline clearly: when the threat was made, whether it came before or after the review posted, and what was demanded.
For profanity or personal-information claims, the review text itself is the evidence. Quote the specific language in your explanation so the person reading your request does not have to go hunting for it.
Turo’s help pages do not describe a separate document upload step for this form.2Turo. Request Its Removal If you have screenshots that do not fit in the text field, mention in your explanation that you have them available and describe what they show. Turo’s team can see the messaging history on the platform directly, so your screenshots mainly point them to the right conversation.
Submit Sooner Rather Than Later
The form asks whether the review is for a trip within the past 30 days.2Turo. Request Its Removal That question suggests Turo treats older reviews differently in the removal process, so file your request promptly. Do not wait weeks hoping the situation resolves on its own.
What Happens After You Submit
Turo evaluates your request along with other information available on the platform, meaning the team is not limited to what you wrote in the form.1Turo. Removing a Review | Hosts The platform does not publish a specific turnaround time. If the review qualifies, Turo may remove both the review text and the associated star rating from your public profile.
If the request is denied, the review stays. There is no appeal, no reconsideration, and no second request. Turo states that it reviews removal requests once and that all decisions are final.1Turo. Removing a Review | Hosts This is why loading your strongest evidence into the first submission matters.
If Removal Is Off the Table, Respond Publicly
Hosts can post a public response to any written guest review. You have 30 days after receiving the review to respond, and the response is permanent: once posted, it cannot be edited or deleted.4Turo help. Writing and Responding to Reviews | Hosts A calm, factual reply often does more for future guests reading your profile than a removed review would. Explain the situation briefly, skip the defensiveness, and remember that every potential renter who views your listing will see what you wrote.