How to Fill Out and Submit the Adidas Warranty Claim Form

To file an Adidas warranty claim, fill out the warranty claim form on the Adidas U.S. help page at adidas.com/us/help/us-products/what-is-the-warranty-on-my-products. The warranty covers manufacturing defects that appear within six months of purchase, and most claims are resolved within one to three weeks of submission.¹ Filing takes about ten minutes if you have the product, its interior tag, and a phone camera ready.

What the Warranty Actually Covers

The claim form is for manufacturing defects, meaning problems that trace back to how the product was made. A sole separating from the midsole after a few weeks of normal wear, stitching that unravels along a seam, a zipper that fails without being forced — these qualify.

Normal wear and tear does not. Outsoles that gradually thin, uppers that crease from repeated bending, cushioning that compresses over months of use — Adidas treats all of that as expected aging. Damage from misuse, such as running shoes used for hiking or items exposed to harsh chemicals, also falls outside coverage. Misreading that line is the most common reason claims get denied.

The six-month window starts at the date you bought the product, not the manufacturing date printed on the tag. Hang onto your receipt or order confirmation email. Adidas also limits coverage to one replacement per original purchase, so you can’t file a second claim on an item you already received a replacement for.¹

What to Gather Before Opening the Form

Pull everything together first. Hunting for a tag photo in the middle of the form is how people end up restarting.

Product Tag Details

Find the small white tag inside the product. On shoes it’s usually on the tongue or the interior sidewall; on apparel, check the side seam or inside the collar. Two pieces of information from that tag go into the form:

Article number (ART #): a six-character alphanumeric code identifying the specific model.
Production date: printed in month/year format, like 05/25.

If the tag is faded, torn, or missing, filing gets harder. The article number is how Adidas connects your item to a specific production run and confirms it’s a genuine product. Without it, the claims team can’t verify the warranty window.

Photos of the Defect

Plan on three images at minimum: the defect itself, the production date on the tag, and the article number on the tag. Use good lighting and get close enough that the tag text is legible. Blurry or dark photos are a frequent reason claims stall, because the reviewer has to read the tag and see the defect without guessing.

A full-product shot showing overall condition helps too, especially for shoes. If one side looks heavily worn while the other has a defect, that context matters to the person deciding whether this is a factory flaw or wear damage.

Proof of Purchase

Keep the original receipt, order confirmation email, or shipping notification within reach. Adidas needs to confirm you’re inside the six-month window. If you bought the item from a third-party retailer, that retailer’s receipt works.

Filling Out and Submitting the Form

Open the warranty claim page on the Adidas U.S. site. The form walks through several fields:

Product information: enter the article number and production date from the tag.
Defect description: write a plain, factual account of what went wrong. “Left shoe sole separated from upper after six weeks of regular walking” is more useful than “shoes fell apart.” Mention roughly how long you’d been wearing the product when the defect appeared.
Photo uploads: attach the images you prepared.
Contact and purchase details: your email, shipping address, and where and when you bought the item.

After you submit, Adidas sends a confirmation email with a claim reference number. Save that number. It’s how you track the claim and how any support agent will find your case later.¹

What Happens After You Submit

The claims team reviews your photos and description against Adidas’s standards. Most claims close within one to three weeks of submission.¹ During holiday season or major product launches, expect the longer end of that range.

If the photos aren’t conclusive, Adidas may ask you to send the product in for a physical inspection. When that happens, the company provides a pre-paid return shipping label, so you don’t pay to ship it back.¹ Print the label, package the item securely, and keep the tracking number so you can confirm it arrived.

Approved claims usually result in a replacement product or a digital voucher usable on the Adidas online store. If the same size and color is out of stock, Adidas may issue a refund or voucher instead. Because the warranty allows one replacement per original purchase, this is a one-time resolution.¹

If Your Claim Is Denied

Adidas sends a notification explaining the reason. The usual causes are wear-related damage that doesn’t qualify as a manufacturing defect, expired warranty coverage, and photos too unclear to evaluate. By submitting the form, you accept that the decision is final under the warranty terms.¹

If you believe the claim was evaluated incorrectly, say your photos didn’t clearly show a defect you know is there, contacting Adidas support directly can be worthwhile. A live agent can sometimes reopen a review or request additional evidence the form didn’t accommodate.

Getting Help From Adidas Support

If the claim stalls, you never received the confirmation email, or you need help with a return label, Adidas offers live chat seven days a week from 5:00 a.m. to 8:00 p.m. Pacific Time.² Have the claim reference number ready so the agent can pull up your case immediately.

One boundary to know: if you bought the product from a third-party retailer such as Foot Locker or Dick’s Sporting Goods, check the retailer’s own return policy first. Many retailers handle exchanges for defective products within their return window, which is often faster than a manufacturer warranty claim. The Adidas warranty is a backstop once those retailer windows close.

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