How to Fill Out and Submit the DeMarini Warranty Claim Form

The DeMarini warranty claim form is an online submission at support.demarini.com/s/non-wood-bat-warranty-form that lets you request a repair or replacement for a defective non-wood bat.¹ You enter your purchase details, upload photos of the damage and a copy of your receipt, and submit. DeMarini then reviews the claim and, if it moves forward, sends you a claim number and a return address so you can ship the bat in for inspection.

What to Have Ready Before You Open the Form

Gather everything first. The form is a single submission, and the review team is working only from what you upload, so thin materials mean a slower claim or a denial.

Original receipt. This is required. It establishes the purchase date and confirms the retailer was authorized. A digital copy or scan works.²
Product name and model. Check the barrel or the original packaging if you’re not sure of the exact designation.
Photos and video of the defect. Shoot in good light against a plain background. Include a full-length shot of the bat plus close-ups of the damage, and for a hairline crack choose an angle where the crack is clearly visible. The form accepts both images and video.¹

Filling Out the Form

The online form at support.demarini.com asks for the following:¹

Product Name. Select your bat model from the dropdown.
Date of Purchase. Enter the date exactly as it appears on your receipt. This date determines whether you’re inside the warranty window.
Product Defect Image(s) and Video. Drag and drop or browse to upload your damage photos and any video.
Receipt Image. Upload the receipt file.
Reason for the Return. Select the defect type from the dropdown. This should match one of the three covered conditions: denting, cracking, or a broken end cap or knob.
Comments. Describe the problem in your own words. Say when the damage appeared and what you were doing, and point to anything in the photos that may not be obvious.
Contact and shipping information. Name, email, phone, and full mailing address.
Agreement checkbox. You have to confirm you’ve read and agree to the Non-Wood Bat Limited Warranty terms, which include a binding arbitration agreement and a class action waiver.

If you’d rather not use the form at all, you can call the DeMarini Bat Care Center at 800-401-1835 and handle the claim by phone.²

After You Submit

Once the submission is processed, DeMarini issues a warranty claim number and a return address. Ship the bat to the Bat Care Center with the claim number written clearly on the outside of the package; that number is how the facility matches your bat to your claim on arrival. DeMarini’s warranty terms don’t say which side pays inbound shipping, so plan to cover it yourself. Ground shipping for a bat typically runs about $13 to $19 depending on distance.²

After the bat reaches the Bat Care Center, claims take one to three business days to process, and DeMarini emails you the decision.³ Pack the bat well; extra damage in transit will complicate the review.

Whether Your Bat Qualifies

The warranty covers three specific kinds of damage from normal field use: severe denting, structural cracking, and broken end caps or knobs.² Cosmetic wear such as paint chipping, scratches, and grip deterioration does not qualify.

Non-BBCOR composite and aluminum bats get a one-time repair or replacement within one year of purchase. Once DeMarini fulfills that claim, the warranty on the bat is finished, and a replacement does not restart the clock.² BBCOR bats are different: DeMarini will handle as many qualifying repairs or replacements as needed during the first year, with coverage running until the later of one year from purchase or three months after the most recent warranty replacement, capped at one year and three months from the original purchase date.⁴

Several situations void the warranty entirely:

Bats bought through unauthorized sellers, including eBay, Craigslist, and Amazon Marketplace sellers who aren’t authorized DeMarini dealers. You can confirm a retailer using the dealer locator at demarini.com.
Bats that have been rolled, shaved, or otherwise doctored.
Bats with a removed, altered, or defaced hologram or date code.
Damage from commercial batting cages, which DeMarini classifies as misuse.
Use in temperatures below 60°F.
Impacts with anything other than regulation game balls, including metal cleats or rocks.
Cleaning with solvents or ammonia-based products.
Senior Slowpitch Softball bats, which are excluded from the non-wood bat warranty.

DeMarini also reserves the right to refuse warranty service to anyone it considers to have abused its products or warranty policy.²

Possible Outcomes

If the claim is approved, DeMarini picks the remedy from four options at its discretion:²

Repair of your existing bat.
A new bat identical to the one you sent in.
A comparable replacement if your model is discontinued or out of stock.
A product voucher redeemable at demarini.com or wilson.com.

You don’t choose among these. Vouchers come up most often with discontinued models or when a bat loses a required third-party certification after manufacture, so an identical replacement isn’t guaranteed.

If the Claim Is Denied

DeMarini may deny the claim, ask you to send the bat for further evaluation, or send you back to the authorized dealer where you bought it. If you think DeMarini hasn’t honored the warranty, the company asks that you try informal resolution first. The warranty terms also include a binding arbitration clause, so unresolved disputes go to the American Arbitration Association rather than to court, though you may still bring an individual claim in small claims court.⁵

1
DeMarini. Non Wood Bat Warranty Form
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DeMarini. Non-Wood Bat Limited Warranty
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DeMarini. How Long Does It Take for a Bat Warranty Claim to Be Processed
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DeMarini. What Is the New Expanded Limited Warranty for BBCOR Bats
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DeMarini. Limited Warranty