Eileen Fisher’s return policy gives you 30 days from the purchase date to send back unworn items with their original tags attached, and return shipping is free when you use the prepaid label or QR code from the online return portal.1EILEEN FISHER. Returns and Exchanges You can mail items back or drop them off at most U.S. retail stores. Renew purchases are final sale.2EILEEN FISHER. Returns and Exchanges
Starting a Return Online
Go to eileenfisher.com/returns. The portal asks for three things to pull up your order: the order number, the email address on the account, and your billing ZIP code.3EILEEN FISHER. FAQ Your order number is on the confirmation email or digital invoice.
Once your order loads, pick the items you want to send back and choose a reason for each. The portal then gives you two ways to ship: print a prepaid label, or generate a QR code and take it to a post office for a paperless drop-off.4EILEEN FISHER. FAQ
Packing and Shipping the Return
Put the items in any sturdy box or mailer. Include the return form or packing slip if you have one. Eileen Fisher has moved away from including packing slips in orders, so if there isn’t one in the box, write your name, mailing address, email, phone number, and order number on a sheet of paper and put that inside.5EILEEN FISHER. FAQ
If you printed a label, stick it on the package and drop it at a carrier location. If you chose the QR code, bring the package and the code on your phone to the post office and the clerk will scan it and print the label. Ask for a drop-off receipt so you have proof of shipment if the package goes missing.
Returns sent after the 30-day window do not qualify for a free label. You can still mail the items back, but you pay the shipping yourself and the cost is deducted from your refund.6EILEEN FISHER. FAQ
Returning to a Store
Any Eileen Fisher retail store in the United States will take back an online order. The same rules apply: unworn, tags on, within 30 days. Bring the items with your receipt or order confirmation and the store refunds you in the original payment method.7EILEEN FISHER. Returns and Exchanges
Two Eileen Fisher location types cannot process returns: Renew stores and Company Stores. Call ahead if you’re not sure what kind of store is near you. International Eileen Fisher stores also cannot process returns from orders placed on the U.S. website.7EILEEN FISHER. Returns and Exchanges
Exchanges
Exchanges are not handled through the online portal. To swap for a different size or color, call customer service at 1-800-445-1603, Monday through Friday, 10 a.m. to 6 p.m. Eastern. The rep processes it as a return and a new order, so you get a refund on the original item and a separate charge for the replacement.8EILEEN FISHER. Returns and Exchanges If the size you want is out of stock, the return becomes a straight refund.
Gift Returns
With a gift receipt, you can return a gifted item within the same 30-day window. The refund is issued as a gift card rather than back to the original purchaser’s payment method.9EILEEN FISHER. Returns and Exchanges Anything originally paid for with a gift card also refunds back to a new gift card.
Damaged or Defective Items
If your order arrived damaged, don’t start a regular return. Keep the original packaging and contact customer service first at 1-800-445-1603, experience@eileenfisher.com, or the live chat on the website.10EILEEN FISHER. Returns and Exchanges The team will give you specific shipping instructions, and the packaging helps them file a carrier claim.
When You’ll Get Your Refund
Once the warehouse receives your return, processing takes up to five business days.3EILEEN FISHER. FAQ You’ll get an email confirming the refund. Money goes back to the original payment method: credit card refunds return to the same card, and gift card purchases refund to a new gift card.7EILEEN FISHER. Returns and Exchanges Your bank or card issuer needs additional time after that to post the credit to your statement.
Price Adjustments
If a full-price item you bought is marked down within two weeks, you can request a one-time price adjustment instead of returning and rebuying it. The window is 14 days from the order date, and it applies only to the first markdown on full-price merchandise.1EILEEN FISHER. Returns and Exchanges Company Stores and Renew Stores don’t offer price adjustments.
International Orders
International customers can’t use the standard online portal. Email experience@eileenfisher.com or call 1-866-512-5197 (0808-234-0169 from the UK) for a return authorization and shipping instructions. The 30-day window still applies, but it’s counted from the delivery date, not the purchase date.11EILEEN FISHER. International Orders
Return shipping isn’t free on international orders. You pay to ship the package to the international returns facility, and the cost is deducted from your refund. Any duties, taxes, or VAT you paid are refunded along with the merchandise price, in the same currency and at the same exchange rate as the original purchase. Exchanges aren’t available internationally; return the item and place a new order separately.11EILEEN FISHER. International Orders
Renew Is a Trade-In, Not a Return
Renew is a separate program and does not work as a refund. If you have an older Eileen Fisher garment in any condition, you can bring it to a retail store, Company Store, or Renew Store in the U.S. and receive a $5 Renew Reward per piece.12Eileen Fisher Renew. Learn More Mail-in trade-ins are paused during a facility relocation, so in-store drop-off is the only option right now. Items originally purchased from the Renew line, though, are final sale and can’t be returned.