To cancel GetRentToOwn, contact the company before your seven-day trial ends through one of three channels: the online contact form at getrenttoown.com/contact-us.html, the support line at (800) 346-5270, or an email to support@GetRentToOwn.com.1GetRentToOwn. Terms of Use Cancellation itself is free, but every service fee already charged is non-refundable, so the only way to walk away without paying the $49.60 monthly membership fee is to cancel during the trial.
When Your Deadline Actually Falls
New members pay $1.00 for seven days of full access. If you do nothing, GetRentToOwn charges $49.60 to the card on file exactly seven days from the date and time you registered, and that charge then repeats monthly until you cancel.1GetRentToOwn. Terms of Use The clock runs to the hour, not to the end of day seven. A trial started at 2:15 p.m. expires at 2:15 p.m. a week later, and a cancellation at 3:00 p.m. is late.
Find your exact sign-up time in the welcome email GetRentToOwn sent you, or on your bank statement next to the $1.00 trial charge. Work backward from that moment and send your cancellation with hours to spare, not minutes.
What to Have Ready
Pull these details before you contact support so you don’t trade messages for a day while they verify your account:
- The email address you used to sign up.
- Your full name as it appears on the account.
- The last four digits of the card being billed.
- The date your trial started.
Which Method to Use
Calling (800) 346-5270 is the most direct route, because you get verbal confirmation on the call. Phone support runs Monday through Friday from 5:00 a.m. to 6:00 p.m. Pacific Time, and Saturday and Sunday from 7:00 a.m. to 3:30 p.m. Pacific Time.1GetRentToOwn. Terms of Use Write down the representative’s name and the time of the call. If the agent offers a discount or an extended trial to keep you, you can decline and ask them to process the cancellation.
Email to support@GetRentToOwn.com works well when you want a written record. Include your name, account email, and a clear statement that you are canceling your membership effective immediately. Send it well before your billing hour, since the company’s stated response time runs up to 24 hours.
The online contact form at getrenttoown.com/contact-us.html is a general message form rather than a dedicated cancellation tool, so there is no cancel button inside your account dashboard to look for. State plainly in the message field that you want to cancel. GetRentToOwn says it answers contact form submissions within 24 hours.2GetRentToOwn. GetRentToOwn – Contact Us If your trial ends inside that window, call instead.
You can also mail a cancellation letter to 25350 Magic Mountain Parkway, #300, Valencia, CA 91355. Treat this as a backup to a phone call or email, not a standalone method, because postal delivery takes days you may not have. Certified mail with return receipt gives you proof of delivery if a dispute follows.
Refunds
GetRentToOwn’s terms state that all service fees are non-refundable.1GetRentToOwn. Terms of Use Canceling during the $1.00 trial prevents any further charges. Canceling after the trial converts stops future monthly charges, but the most recent $49.60 payment stays with the company.3GetRentToOwn. GetRentToOwn – Contact Us Canceling on day six costs you $1.00. Canceling on day eight costs $50.60.
If You Are Charged After Canceling
Check your statement in the days after you cancel. If a charge from GetRentToOwn posts after your cancellation date, you have two paths depending on how you paid.
Credit Card Dispute
The Fair Credit Billing Act gives you 60 days from the date the charge appears on your statement to send a written billing error notice to your card issuer.4Consumer Financial Protection Bureau. How Do I Dispute a Charge on My Credit Card Bill? Try the merchant first, since issuers generally expect you to attempt resolution directly before opening a formal dispute. Save your cancellation message, any reply from GetRentToOwn, and the statement line showing the later charge.
Debit Card Stop-Payment
If the card is a debit card, the Electronic Fund Transfer Act lets you stop a preauthorized recurring transfer by notifying your bank at least three business days before the next scheduled charge.5Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers Oral notice is allowed, but the bank may require written confirmation within 14 days, and the stop-payment lapses after that period if you don’t send it.6eCFR. 12 CFR 1005.10 – Preauthorized Transfers Banks commonly charge $20 to $35 for the service, so weigh that against the charge you’re trying to block.
Canceling Does Not Stop Data Sharing
Ending the subscription stops the billing. It does not automatically stop GetRentToOwn from sharing your personal information. The company’s privacy policy says it may sell or distribute personal data, including email addresses, to other companies for advertising purposes.7GetRentToOwn. Privacy Policy The policy describes an unsubscribe option for the company’s own marketing emails but does not lay out a specific opt-out for third-party sharing. If you want to limit that contact, use the same support channels to request in writing that your information not be sold or shared. Data already passed to other companies may continue to circulate, but the request is on record.