The Greyhound complaint form is an online feedback form at help.greyhound.com/s/feedback-form, reachable from greyhound.com by clicking “Help & Info,” then “Contact Us,” then “Submit Feedback.”1Greyhound. Contact Us It covers drivers, onboard conditions, station experiences, and more. No login is required, but you’ll move through it faster if you have your booking number and trip details in front of you before you open it.
What to Have Ready Before You Open the Form
Pull up the confirmation email from your original purchase. The booking number on that email is the key identifier Greyhound’s system uses to locate your trip.2Greyhound. Tips for Your Journey and FAQs Also jot down:
- The trip date, origin city, and destination city.
- The scheduled departure time, which helps Greyhound tell apart multiple daily runs on the same route.
- The bus number, if you noticed one on the vehicle. It helps identify the specific driver and equipment.
- The baggage claim tag number, if your complaint involves lost or damaged luggage.
If you paid cash at a station and never got a confirmation email, call 1-800-231-2222 before filing online. An agent can help locate your booking.1Greyhound. Contact Us
Filling Out the Form
Go to help.greyhound.com/s/feedback-form. The page loads in your browser with no account needed.
Pick a Category
The first dropdown asks what subject you need help with. Options include Driver, On-board Experience, Bus Station/Terminal, and others. Choose the one that fits your main issue. If your complaint spans more than one, pick the category for whichever matters most and describe the rest in the narrative field.
Write a Specific Description
Stick to facts in the open-text field: the date, the route, what happened, and what you observed. Something like “The bus departed 90 minutes late from Atlanta on June 12 and no announcement was made” gives the reviewer everything they need to act. If you want a particular outcome, such as a refund, a voucher, or a response from management, say so at the end. A few concise paragraphs read better than a long account.
Submit and Save Proof
Click submit at the bottom of the page. You may see a CAPTCHA step. Once the submission goes through, the page shows a confirmation message. Screenshot it right away. A confirmation email should also arrive at the address you provided; check your spam folder if it doesn’t show up within a few minutes. Keep both. They’re your proof of the filing date if you need to escalate.
Other Ways to Reach Greyhound
The online form isn’t your only option, and some channels suit certain situations better.1Greyhound. Contact Us
- Phone: 1-800-231-2222, available 24/7. This is the fastest route for time-sensitive issues like a missed connection or a same-day cancellation. Spanish-language support is at 1-800-531-5332.
- Live chat: Click the blue “Chat with an Expert” icon at the bottom of any Greyhound help page. Good for straightforward questions or status checks.
- Mail: Greyhound Lines, Inc., P.O. Box 660691, MS 470, Dallas, TX 75266-0691. A mailed letter creates the strongest paper trail if you anticipate escalating to federal regulators or small claims court.
Greyhound also runs a separate Trip Delay Refund Request form at help.greyhound.com/s/refund-form.1Greyhound. Contact Us If your main goal is a refund and your main issue is a delay, that dedicated form may move faster than the general feedback form.
When to Use a Different Channel
Lost or Damaged Baggage
Lost luggage and left-behind items go through a different portal. Greyhound directs lost-item reports to its help center at help.greyhound.com/s/, linked from the Contact Us page under “Submit a Lost Item Request.”1Greyhound. Contact Us File as soon as you can after the trip, since bags in terminals get harder to track down with time. One thing to know going in: Greyhound’s terms and conditions expressly disclaim liability for lost or damaged baggage.3Greyhound. Baggage Items do turn up, and goodwill compensation is sometimes offered, but the carrier’s baseline position is that it isn’t obligated to pay.
Disability and Accessibility Issues
Complaints about wheelchair lifts, service animals, accessible seating, or any other disability accommodation should go to ADA.support@greyhound.com.4Greyhound. Customers with Disabilities That email reaches the ADA compliance team rather than general customer service. Include the date, route, bus number if you have it, and exactly what accommodation was denied or mishandled.
Civil Rights and Discrimination
Greyhound provides a Title VI Complaint form for passengers who experienced discrimination by staff. You can also file by calling 214-849-8000 or writing to:
ATTN: Legal Department
Greyhound Lines, Inc.
PO Box 660362-0362
Dallas, TX 75266-03625Greyhound. Your Rights and Rules on Board
For complaints about immigration enforcement activities by DHS, CBP, or ICE during Greyhound travel, the U.S. Department of Homeland Security’s Office for Civil Rights and Civil Liberties accepts complaints by email at CRCL@dhs.gov or by fax at (202) 401-4708.5Greyhound. Your Rights and Rules on Board
After You Submit
An automated confirmation email should arrive shortly after filing. Beyond that acknowledgment, response times vary with the complexity of the issue and current volume. Simple complaints, like a voucher request after a moderate delay, tend to resolve faster than those that require investigating a specific employee or incident.
If you haven’t gotten a substantive response within a few weeks, call 1-800-231-2222 and reference your confirmation number or the date you submitted. A single follow-up call often moves a stalled complaint off someone’s backlog. Keep your paperwork organized along the way: the confirmation screenshot, your booking email, any photos of damaged baggage, and notes on every phone call with date, time, and the name of anyone you speak with.
Escalating to the FMCSA
If Greyhound’s internal process doesn’t resolve your complaint, the Federal Motor Carrier Safety Administration handles bus passenger complaints through the National Consumer Complaint Database at nccdb.fmcsa.dot.gov.6Federal Motor Carrier Safety Administration (FMCSA). National Consumer Complaint Database You can report issues such as unsafe riding conditions, aggressive driving, or other potential violations of federal motor carrier safety regulations.
To file by phone, call the FMCSA’s hotline at 1-888-DOT-SAFT (1-888-368-7238), Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.7Federal Motor Carrier Safety Administration. National Consumer Complaint Database FAQs The FMCSA uses these complaints to identify carriers that may be violating federal safety regulations. For service-quality disputes that don’t involve safety, such as a refund Greyhound refuses to issue, small claims court in your local jurisdiction is another option.