You submit a Jet2 delayed flight compensation form online at jet2.com/en/Delays-and-cancellations. The form asks for your booking reference, flight number, scheduled date, passenger names, and the departure and arrival airports. Jet2 aims to respond within 28 days, and if your flight arrived three or more hours behind schedule and qualifies under UK261, the payment is a flat amount of up to £520 per passenger.
What to Have Ready Before You Open the Form
Gather the details first. Jet2’s page warns that incorrect flight or passenger information can stop a claim from being processed, and a single wrong character in the booking reference is enough for the system to lose your trip.
- Booking reference. A six-character alphanumeric code at the top of your confirmation email or on your boarding pass. Enter it exactly as shown, with no spaces or dashes.
- Flight number. Jet2 flights use the “LS” prefix followed by digits, for example LS123. Use the original scheduled flight number, not any replacement flight you were rebooked onto.
- Scheduled date of travel. The date the flight was supposed to depart.
- Passenger names. Every name must match the spelling used at booking. If you are claiming for passengers outside your family group, Jet2 requires their signed written permission.
- Departure and arrival airports. Confirm both so the right itinerary is reviewed.
- Contact email. All correspondence about the claim goes here.
One form covers one booking reference. Passengers on a different reference need a separate submission, even if you all travelled together.
The form itself only asks for booking and flight details, but hold onto your boarding pass, the confirmation email, and any receipts from expenses during the delay. If Jet2 later disputes how late you arrived, or you need to escalate, those documents become your evidence.
Filling Out and Submitting the Form
Go to jet2.com/en/Delays-and-cancellations and follow the link to submit a claim. The form walks you through the fields listed above in order. Check every entry before you submit, especially the booking reference and the passenger names.
Once you press submit, Jet2 sends an automated email with a claim reference number. That reference is separate from your booking code, and it is what you use to track the claim from that point on. Save the email. It confirms when you filed and starts the clock on Jet2’s response window.
Jet2 says it aims to contact you within 28 days and must respond within one month. Response times can stretch longer during peak seasons or after wide disruption, with some passengers reporting waits of up to ten weeks. If eight weeks pass without a response, you can escalate to an alternative dispute resolution provider, covered further down.
What If You Made a Mistake on the Form
If you realise you entered the wrong booking reference, flight number, or passenger name after submitting, reply to the confirmation email with the claim reference and the correction. Do not file a second form for the same trip under a corrected reference, because it creates duplicate records that slow everything down.
Whether Your Flight Qualifies
The form is worth filing only if the flight meets two conditions under UK261, the retained version of EU Regulation 261/2004 that continues to apply in the United Kingdom.
First, the delay at your final destination has to be three hours or more. Arrival is measured from the moment at least one aircraft door opens and passengers are free to leave, not when the wheels touch the runway. Land two hours and fifty minutes late and you fall short, with no claim for monetary compensation.
Second, the flight has to be within the regulation’s scope. UK261 covers any flight departing from a UK airport regardless of the operator, and because Jet2 is a UK carrier, its flights arriving into the UK from abroad are covered too. Jet2’s short and medium-haul European and Mediterranean routes sit squarely inside that scope.
What Jet2 Will Pay
The payment is a flat amount per passenger set by the regulation, unrelated to the ticket price. Distance is measured by the great circle method between the two airports.
- Under 1,500 km: £220 per person.
- 1,500 to 3,500 km: £350 per person. This band covers most Jet2 flights to the Canary Islands or Marrakesh.
- Over 3,500 km, delay of three to four hours: £260 per person.
- Over 3,500 km, delay of more than four hours: £520 per person.
Every passenger on the booking is entitled to their own payment. A family of four on a delayed Canary Islands flight is owed £1,400 between them.
If the flight departed from an EU airport rather than the UK, the equivalent EU261 figures apply: €250, €400, and €600, with the same 50 percent reduction for long-haul delays between three and four hours.
When Jet2 Can Refuse to Pay
The regulation lets an airline refuse compensation when the delay was caused by “extraordinary circumstances” that could not have been avoided by taking all reasonable steps. This is the most common ground for rejection. The regulation’s recitals give the standard examples: severe weather incompatible with safe flight operations, political instability or security risks, air traffic management decisions, strikes by air traffic controllers or airport staff, and hidden safety defects such as a bird strike or a manufacturing fault discovered in flight.
Routine technical problems generally do not qualify. Courts have consistently held that mechanical issues inherent to normal aircraft operation are the airline’s responsibility. A strike by the airline’s own staff is contested, and some courts have held it does not count as extraordinary.
If Jet2 rejects your claim on these grounds and the explanation feels thin, you can push back through the escalation routes below.
If Jet2 Rejects the Claim or Does Not Reply
Filing the online form counts as giving Jet2 a chance to resolve the complaint directly, which the escalation process requires you to do first.
After a final rejection, or once eight weeks have passed with no response, you can take the complaint to an approved alternative dispute resolution provider. The UK has two: AviationADR and CEDR. Airlines are assigned to a specific body, so check Jet2’s website or the CAA’s ADR page to confirm the right one. You have 12 months from Jet2’s final response to file with the ADR provider, or 12 months from your last written communication to Jet2 if they never replied.
If Jet2 is not signed up with either provider, the CAA’s Passenger Advice and Complaints Team can help mediate. PACT decisions are not binding, but the team can pressure the airline toward a resolution.
As a last resort, the county court hears these claims on the small claims track in England and Wales, or the equivalent in Scotland. The compensation amounts are fixed, so the case comes down to whether the airline can prove extraordinary circumstances.
How Long You Have to File
In England and Wales, you have six years from the date of the disrupted flight to bring a claim, under Section 9 of the Limitation Act 1980. In Scotland, the period is five years. You can still claim for delays that happened several years ago.
Jet2 asks passengers to submit within 28 days of arriving home, but that is the airline’s operational preference, not a legal deadline. Missing it does not forfeit your right to compensation. Filing sooner is still smarter, because your records and the airline’s are both easier to work with while the trip is recent.