To file a PureGear warranty claim, fill out the warranty claim form at pure-gear.com/warranty-claim-form, submit your product and purchase details on the single page it provides, and pay the shipping and handling fee: $12.95 for U.S. addresses or $99.95 for Canadian addresses.1PureGear. Warranty Claim Form Each form covers one product. If you need multiple replacements, you file separate claims.
What the Warranty Actually Covers
PureGear accessories carry either a Limited Lifetime Warranty or a One-Year Warranty depending on the product.2PureGear. Warranty and Replacements Both cover defects in materials or workmanship. The “lifetime” in the longer warranty refers to the lifespan of the product itself and lasts only as long as PureGear continues manufacturing it.3PureGear. Warranty
The warranty protects only the original customer. PureGear lists several exclusions:4PureGear. Warranty Claim Form
- Normal wear and tear, including scratches, fading, and gradual degradation.
- Misuse, neglect, or accidents, whether intentional or not.
- Alterations made to the product after purchase.
- Service attempted by anyone other than PureGear or its authorized service centers.
- Acts of God, such as floods, fires, and lightning strikes.
A boundary worth knowing before you file: the warranty covers replacement of the defective accessory only. PureGear will not refund your purchase price or pay for damage to the phone or tablet the accessory was protecting.
What to Have Ready Before You Open the Form
You cannot save a partially completed submission and come back to it, so gather everything first:
- Proof of purchase: your original receipt, order confirmation email, or invoice. The form asks where you bought the product from a dropdown, so know the retailer’s name.
- The exact product name and model. Check the original packaging or your order history if you aren’t sure.
- Your PureGear order number, if you bought directly from pure-gear.com. It’s optional but speeds things up.
- A physical street address. PureGear’s shipping policy says they cannot deliver to P.O. Boxes or military addresses (APO/FPO).5PureGear. What Are Your Shipping Methods?
- A payment method for the shipping and handling fee charged at the end.
The address field on the form shows “PO Boxes” as example text, but the shipping policy page separately states PureGear cannot ship to P.O. Boxes.5PureGear. What Are Your Shipping Methods? Use a street address to avoid delays.
Filling Out the Form
The claim form is a single page with required fields marked by an asterisk.6PureGear. Warranty Claim Form You’ll complete:
- First and last name. Use the name on the original purchase if possible.
- Address, city, state, zip code, and country. An optional “Address 2” line is available for apartment or suite numbers.
- Phone number and email. PureGear uses the email to send confirmation and any follow-up.
- Product selection. Choose the item from a dropdown, then add details in a text field. If your product isn’t listed, use the “Product Details (Other)” field to describe it.
- Purchase source. Select the retailer from a dropdown. This is how PureGear validates that you bought through an authorized channel.
- Contact consent checkbox. The form won’t submit without it.
After you complete the fields, the form moves to a payment screen for the shipping and handling fee: $12.95 for U.S. shipments or $99.95 for Canada.1PureGear. Warranty Claim Form Website promotions and free shipping offers don’t apply to warranty replacements, and addresses outside the U.S. and Canada aren’t eligible.5PureGear. What Are Your Shipping Methods? Sales tax may apply depending on your state.
What Happens After You Submit
Once your payment processes, the form generates a confirmation screen and PureGear sends an automated confirmation email. That receipt is your proof the claim was filed. PureGear then reviews the submission internally to verify the product and purchase qualify. If the claim checks out, they ship the replacement via standard postal service to the address you provided. You should not need to mail the defective product back; the process centers on the online form and the shipping fee rather than a physical return.
PureGear doesn’t publish a specific turnaround time, so expect some variability. If the claim stalls, contact live chat or email support@scp4me.com.7PureGear. Contact Us
If Your Product Has Been Discontinued
When PureGear no longer manufactures the product you’re claiming, two things can happen. They may offer a comparable replacement, or they may provide a credit equal to the value on your original receipt or invoice. PureGear also reserves the right to disclaim the warranty entirely on discontinued products.8PureGear. Returns “Lifetime” means the life of the product line, not yours as a customer.3PureGear. Warranty An older accessory for a phone that is several generations behind may already be out of warranty even if the accessory itself is barely used.
Why the Purchase Source Matters
The dropdown asking where you bought the product acts as a validation checkpoint. PureGear’s warranty protects the “original customer” and excludes damage from service by unauthorized parties.4PureGear. Warranty Claim Form If you bought the product secondhand or from a marketplace seller that isn’t an authorized PureGear retailer, your claim could be denied at review.
Federal law sets some limits on manufacturer discretion here. Under the Magnuson-Moss Warranty Act, a company offering a written warranty must clearly disclose the terms and conditions, including what it covers, what it excludes, and the steps a consumer must follow to get a replacement.9Office of the Law Revision Counsel. 15 USC 2302 – Rules Governing Contents of Warranties The same law prohibits “tie-in sales provisions,” so a manufacturer generally cannot void a warranty simply because you used a third-party accessory or service alongside their product.10Office of the Law Revision Counsel. 15 USC Chapter 50 – Consumer Product Warranties If a denial seems unfair or PureGear fails to honor its written commitments, you can escalate the dispute, including through small claims court if the amount justifies it.
Mistakes That Slow Claims Down
Most problems come down to avoidable errors at the form stage. Using a P.O. Box or military address creates a shipping problem even if the form accepts the entry. Picking the wrong product from the dropdown, or writing vague details in the product description, gives the review team a reason to pause your claim. Skipping the contact consent box prevents the form from submitting at all. And because the form can’t be saved, losing your place midway means starting over.
Getting Help
If the form gives you trouble or you have questions before filing, PureGear offers live chat through its website and email support at support@scp4me.com.7PureGear. Contact Us A short video walkthrough of the claim process is linked from the knowledge base.11PureGear. How to File a Warranty Claim Form If you’re not sure whether your product falls under the Lifetime or One-Year warranty, ask support before filing.