To file a ReSound loss and damage claim, your hearing care professional completes ReSound’s one-page claim form with your account and device information, writes a short description of what happened, and submits it to ReSound by fax or phone on your behalf. Once ReSound approves the claim and you pay the deductible, a replacement hearing aid ships to your provider’s office for fitting.
You cannot send the form in yourself. ReSound routes everything through the dispensing provider’s account, so the first call you make should be to the audiologist or hearing instrument specialist who originally fit the device.
Check Your Coverage First
ReSound hearing aids carry one to four years of warranty coverage depending on the model.1ReSound. FAQ Loss and damage protection is bundled into that warranty window, and it typically allows only one claim per device. Once you use the benefit for a particular serial number, that aid is no longer eligible for another replacement under the same provision.
Two conditions catch people off guard. The warranty belongs to the person originally fitted with the device and does not transfer.2ReSound. Product Warranty Statement If you bought the aid used or received it as a gift, the loss and damage benefit does not come with it. And if your warranty period has already passed, or you have already claimed on that aid before, the form will not help you. Skip to the last section for other options.
If you are not sure where you stand, your provider can look up your coverage with ReSound using the serial number.
What You Need Before You Fill It Out
The serial number is the single most important piece of information on the form. ReSound uses it to verify warranty status and identify your exact device.
On behind-the-ear and receiver-in-canal styles, the serial number is printed near or inside the battery compartment. On rechargeable models without a removable battery door, check the flat side of the housing. A magnifying glass helps.
If the aid is lost and you cannot read it off the device, your audiologist’s fitting records should include both the serial number and the model name. The ReSound Smart 3D or ReSound Smart app may also show device details if you paired the aids previously. You need the specific model name, not just the product family.
What the Form Asks For
The ReSound Loss and Damage Claim Form is a single page in five numbered sections. Your provider usually has blanks on hand or can download one from the ReSound provider portal, and you fill it out together.
Section 1 collects the dispensing office’s ReSound account number, name, address, phone, contact person, and purchase order date. This ties the claim to a verified provider account, which is why the form cannot come straight from you.3ReSound. ReSound Loss and Damage Claim Form An error in the account number can stall the claim.
Section 2 is your name. Make sure it matches what ReSound has on file from your original fitting; a mismatch can trigger a verification delay.
Section 3 asks for serial number and model for the left instrument, the right instrument, and the charger if applicable.3ReSound. ReSound Loss and Damage Claim Form Fill in only the aid you are claiming. If you lost both in the same incident, both serial numbers can go on one form, but each counts as a separate claim against your coverage.
Section 4 handles accessories. Standard items like zinc-air batteries, a case, cleaning cloth, cleaning brush, tubing cleaner, user guide, and CRT receiver are included in the deductible. Rechargeable batteries, tubes, and domes are listed separately with per-pack prices your provider can confirm.
Section 5 is where you describe what happened. Keep it clear and factual: when, where, and how. “Left hearing aid fell into the lake while fishing on June 12” is the right level of detail. Avoid vague statements like “it disappeared.” ReSound reads this description as part of the claim evaluation, so specifics matter. Your provider can help draft the wording if you are unsure.
How the Form Gets Submitted
Your hearing care professional submits the form, either by fax to 1-800-528-2522 or by calling ReSound’s provider line at 1-800-248-4327.3ReSound. ReSound Loss and Damage Claim Form ReSound’s own help page directs consumers to work through their hearing care professional for all service needs.4ReSound. Help and Support – Hearing Aids, Apps and Accessories The provider verifies the device history against their fitting records before the claim reaches ReSound.
If you have moved or switched providers since your original purchase, this step gets more complicated. Because the warranty is tied to the original provider’s account, a new audiologist may need to contact ReSound directly to arrange a transfer of records. Expect extra back-and-forth.
What It Costs
Filing is not free. ReSound charges a deductible before shipping the replacement, and the form itself references items “included in deductible.” The exact amount depends on your model and the terms at the time of purchase, so ask your provider for the figure before you file.
On top of the deductible, your audiologist will likely charge a fitting fee. The replacement arrives with default settings and needs to be programmed to your hearing profile. That clinical work is separate from the manufacturer’s claim and varies by practice. Budget for both.
Hearing aids and the costs to maintain them qualify as medical expenses under IRS rules. Publication 502 includes “the cost of a hearing aid and batteries, repairs, and maintenance needed to operate it” as deductible medical expenses.5Internal Revenue Service. Medical and Dental Expenses The deductible and fitting fees tied to a loss and damage claim generally fall within that category, so a Health Savings Account or Flexible Spending Account can usually cover them. Check with your plan administrator if a specific charge is unclear.
What Happens After You File
Once ReSound approves the claim, the replacement device ships to your provider’s office, not your home. Your provider then schedules a fitting to program the new aid and verify it works with your hearing profile. Turnaround depends on claim volume and shipping, but most providers report receiving the device within roughly a week.
While you wait, ask whether the practice keeps loaner hearing aids on hand. Many clinics maintain preset loaners that can be programmed to approximate your prescription until your replacement arrives. Going a week without amplification is harder than most people expect.
If You Are Not Covered
If your warranty has expired or you have already used your one-time loss and damage benefit, the claim form will not help. Your options are buying a new device at full price through your provider, checking whether your homeowner’s or renter’s insurance covers hearing aids as personal property, or looking at standalone hearing aid insurance from third-party carriers. Some providers also sell in-house protection plans that extend past the manufacturer’s warranty. Explore these early so you are not without amplification longer than necessary.