The Sunjoy parts replacement order form is a one-page document you fill out to request specific hardware, canopy panels, or other components for a Sunjoy gazebo, pergola, or patio set. You submit it online, by email, or by fax, and you’ll need your product’s model number, the part numbers from your assembly manual, and proof of purchase if the item is still under warranty.1Sunjoy Group. Parts Replacement Order Form The form is bundled with most Sunjoy assembly manuals and is also available as a downloadable PDF through retailers.
What to Pull Together Before You Start
Two identifiers do most of the work on this form: the product model number and the individual part numbers for whatever is broken or missing. Getting either one wrong is the fastest way to receive the wrong shipment.
The model number is printed on a small sticker attached to the interior frame. On gazebos, check the underside of a roof beam or the inside of a corner post. If the sticker has worn away, the same model number appears on the front cover of the original assembly manual. It follows a format like “A102000800” and is distinct from the retailer’s SKU or UPC barcode.
Part numbers come from the exploded-view diagrams inside the assembly manual. Those diagrams break the structure into individual pieces (every bolt, crossbar, canopy panel, netting section) and assign each one an alphanumeric code. Find the damaged or missing component in the diagram, write down its part number, and note the quantity. The form has space for up to four different part requests, so record each one separately.
If You No Longer Have the Manual
Sunjoy hosts a downloadable archive of instruction manuals on its website, organized by product category. Go to the Instruction Manuals page, pick your product type, and locate your model number in the list to download the PDF.2Sunjoy. Instruction Manuals There’s no keyword search on the page, so you need the model number to find the right file. If both the manual and the frame sticker are gone, check your original order confirmation email or the retailer’s order history; the model number is usually listed alongside the product description.
What Goes in Each Section of the Form
The form has three main sections.1Sunjoy Group. Parts Replacement Order Form
- Shipping address. Full name, phone number, street address, city, state, zip code, and email. Use an address where someone can receive large packages. Frame pieces and canopy covers ship in oversized boxes that may not fit a standard mailbox or parcel locker.
- Order details. The name of the store where you bought the product, the model number and product description, the Sunjoy item number (printed near the model number in your manual), the purchase date, and the price you paid.
- Replacement parts request. For each component, enter the part number from the exploded-view diagram, the quantity, and the reason. The form offers checkboxes for common issues: missing, broken, doesn’t fit, rust, or paint peeling. A blank field lets you describe anything that doesn’t match those categories. You can list up to four parts on a single form.
A memo field at the bottom handles anything that doesn’t fit elsewhere: extra context about the damage, a note that you’ve already spoken with customer service, or a reference to photos you’re attaching with the submission.
Where to Send the Completed Form
Sunjoy accepts the form through three channels.1Sunjoy Group. Parts Replacement Order Form
- Online at www.sunjoydirect.com, through the parts portal.
- Email to thd@sunjoygroup.com, with the completed form attached. For warranty claims, attach a scan or photo of your receipt to the same email.
- Fax to 1-740-283-3549 for United States orders or 1-450-699-1148 for Canada, along with your receipt.
For general questions before or after you submit, Sunjoy’s customer support is reachable at shop@sunjoygroup.com and is listed as available 24 hours a day, seven days a week.3Sunjoy. Contact Us Use the support email for status questions and the thd@sunjoygroup.com address specifically for form submissions.
Warranty Coverage and What You’ll Pay Otherwise
Sunjoy warrants its products to the original purchaser for one to two years from the date of purchase, depending on the item. The exact period is printed in your instruction manual.4Sunjoy. Customer Support The warranty covers manufacturing defects and defects in materials, and Sunjoy will replace defective parts at no charge with valid proof of purchase.
Several things sit outside the warranty: commercial or non-residential use, damage from storms and other natural events, vandalism, misuse, improper assembly, and corrosion or rusting of hardware.5Sunjoy Group. Sunjoy Limited Warranty The warranty is also non-transferable, so a secondhand gazebo won’t qualify for free replacement even if the original purchase date falls inside the coverage window.
If your product is out of warranty, or you bought it as an open-box or clearance item, you can still order replacement parts at cost, as long as Sunjoy still manufactures the product.1Sunjoy Group. Parts Replacement Order Form After Sunjoy reviews your submission, you’ll receive a payment link by email. Prices for out-of-warranty parts range from roughly $15 for small hardware kits to over $200 for full canopy replacements, plus shipping.
Discontinued Models
If your gazebo or patio set has been discontinued, Sunjoy will attempt to fulfill the request with a similar style and color when the original is no longer available.1Sunjoy Group. Parts Replacement Order Form If an exact color match matters to you, contact customer support before ordering and ask whether your model’s parts are still in stock or whether a substitute would be sent.
What Happens After You Submit
Sunjoy reviews each request to verify part availability and, where it applies, warranty eligibility. An automated confirmation email with a unique case number typically arrives within 24 to 48 hours. Keep that case number. It’s the reference for any follow-up on your order.
For out-of-warranty orders, a secure payment link arrives by email before anything ships. Once payment clears, or once a warranty claim is approved, warehouse processing generally takes five to ten business days. A second email follows with carrier tracking information. Most orders arrive within about two weeks of payment or approval, though oversized frame components may take longer because of freight handling.
Inspect every part when delivery arrives, before signing off with the carrier. If a component is visibly damaged in transit, note the damage on the delivery receipt before the driver leaves. Documenting damage at delivery is the single most important step for resolving shipping issues; once you sign a clean receipt, proving in-transit damage becomes much harder. If something is wrong, contact Sunjoy support with your case number, photos of the damage, and a copy of the marked delivery receipt.
Federal Rules That Back You Up
The Magnuson-Moss Warranty Act requires manufacturers that offer a written warranty to spell out the terms clearly and honor valid claims for defective products within the stated coverage period.6Office of the Law Revision Counsel. 15 USC Chapter 50 – Consumer Product Warranties Under federal minimum standards, the only obligation a warrantor can require of you is that you notify them of the defect.7Office of the Law Revision Counsel. 15 USC 2304 – Federal Minimum Standards for Warranties Installing a replacement part yourself also does not automatically void the remaining coverage on the rest of the product. A manufacturer cannot condition the warranty on the use of authorized service or original-brand parts unless it provides those services for free.
Separately, if you order parts and they don’t ship within 30 days (and Sunjoy didn’t state a longer timeframe up front), the FTC’s Mail, Internet, or Telephone Order Merchandise Rule requires the seller to either get your consent to a delay or issue a refund.8Federal Trade Commission. Mail, Internet, or Telephone Order Merchandise Rule If your order sits well past the expected timeline, reference that rule when you follow up with customer support.