The Xfinity Notice of Dispute form is a six-page document you complete at xfinity.com/nod before you can take a billing or service complaint against Comcast to arbitration or small claims court.1Xfinity. Notice of Dispute You can fill it out through the online portal or download the PDF, complete it by hand, and submit it by email or mail. Once Comcast’s legal department receives it, a 60-day informal resolution window begins.
Where to Get the Form
Go directly to xfinity.com/nod. The page gives you two choices: submit the form through the online portal, or download the six-page PDF to print and complete by hand.2Xfinity. Notice of Dispute Form Skip the general Terms of Service page; the dedicated /nod URL is the fastest route and includes the mailing and email instructions at the end of the PDF.
What to Gather Before You Start
Pull these together before you open the form. Missing information can stall processing on a dispute that already has a one-year filing deadline attached to it.
- Account holder’s full name, exactly as it appears on your Comcast billing statement.
- Service address where your Xfinity equipment is installed, with city, state, and ZIP.
- Account number from a recent bill or the My Account section of the Xfinity app.
- Phone number and email address Comcast can use to reach you during the 60-day window.
- The specific date range of the problem (start date, and end date if it has stopped).
- The dollar amount you’re seeking and a short explanation of how you arrived at it.
- A record of previous contact with customer care: who you spoke with, when, and any reference numbers from calls or chats.
If an attorney or other representative is filing for you, they complete a separate section with their name, firm, license number, and contact information. You’ll also need to include either a signed statement authorizing Comcast to share your account records with them or a copy of a power of attorney.2Xfinity. Notice of Dispute Form
Filling Out Each Section
Account Holder and Service Information
The first two pages capture your identity and account. Enter your name, service address, phone, and email exactly as they appear on your Comcast account. On the account information page, provide your account number and check off which lines of service the dispute involves: cable, internet, phone, or home security.2Xfinity. Notice of Dispute Form List every service that’s part of the problem.
Describing the Dispute
Page four is the heart of the form. You’re asked to explain the dispute in detail and, for billing issues, to give the date of each bill at issue. Stay concrete. Something like “I was billed $14.95 per month for a speed upgrade I never requested from March through August 2025, totaling $89.70” gives the legal team a specific claim to investigate. Vague complaints about poor service don’t move things forward.
Use the month, day, and year fields to enter when the problem started and when it ended. If it’s ongoing, use today’s date as the end.
Relief Sought
The form splits your requested relief in two. First, enter the total dollar amount you want back and show how you calculated it. Second, a separate field asks about non-monetary relief: restoring a promotional rate, removing equipment charges from your account, correcting your credit report. Fill in both if both apply. A specific request such as “$127.40 refund for six months of overcharges on equipment I returned on 4/15/2025” is far more useful than “I want my money back.”
Previous Efforts to Resolve
List your prior attempts to fix the problem through customer care, including who you spoke with and when. Comcast will check its own records against what you report, so be accurate. Include reference numbers from calls or chat sessions if you have them.
Signature
The last page requires the account holder’s signature and date. An unsigned notice won’t be processed.2Xfinity. Notice of Dispute Form The online portal at xfinity.com/nod handles the signature step digitally when you submit electronically.
Attaching Supporting Documents
The form captures the core of your claim, but evidence strengthens it. Comcast’s instructions recommend including bills, chat transcripts, notes from previous calls, written communications with Comcast, and any advertisements related to your dispute.2Xfinity. Notice of Dispute Form A chat transcript is your best evidence of a promotional rate you were promised. Screenshots of outage reports or speed tests document a week without service.
Email supporting documents to ARBITRATION_NOD@COMCAST.COM with the account holder’s name in the subject line, whether you submitted the form itself online, by email, or by mail.
How to Submit the Form
Three submission methods are accepted under the Residential Services Agreement:3Xfinity. Xfinity Residential Services Agreement
- Online portal. At xfinity.com/nod, click “Submit your Notice of Dispute” to complete and file the form electronically. This is the fastest option and gives you an immediate confirmation.1Xfinity. Notice of Dispute
- Email. Send the completed PDF and any supporting documents to Arbitration_nod@comcast.com with the account holder’s name in the subject line.
- U.S. mail. Send the completed form to Comcast, ATTN: Legal Department/Arbitration, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838.1Xfinity. Notice of Dispute
The agreement does not require certified mail; regular U.S. mail is acceptable. Still, if you go the mail route, USPS Certified Mail with a return receipt is worth the extra cost. The return receipt gives you a signed, dated record that Comcast’s legal department received the notice, which fixes exactly when the 60-day clock started. If the dispute later heads to arbitration or small claims court, that receipt is your proof of compliance. Keep the tracking number and the green card.
What Happens After You Submit
Comcast has 60 days after receiving your Notice of Dispute to try to resolve the issue informally.1Xfinity. Notice of Dispute A representative reviews your claim and reaches out, usually by phone or the email address you provided, to discuss a potential settlement. Resolutions at this stage commonly take the form of account credits, refunds, or rate adjustments.
Stay responsive. If you miss a call, return it promptly; a pattern of missed calls slows the process. Keep notes on every conversation, including the representative’s name, the date, and what was offered. Those notes matter if the dispute moves forward.
The One-Year Filing Deadline
The Residential Services Agreement imposes a one-year deadline to bring any claim. Your Notice of Dispute must be filed within one year of when the problem first occurred, or the agreement treats the claim as permanently barred regardless of what your state’s statute of limitations would otherwise allow.4Xfinity. Xfinity Residential Services Agreement For recurring charges, measure the one year from the date of the earliest billing statement you’re contesting.
If 60 Days Passes Without a Resolution
When the informal window closes without an agreement, the Residential Services Agreement gives you two paths: file a demand for individual arbitration, or take the case to small claims court. The Notice of Dispute you submitted satisfies the prerequisite for both. Without it, neither venue will accept your case. Arbitration proceeds one-on-one; the agreement waives class, collective, and representative actions along with jury trials.3Xfinity. Xfinity Residential Services Agreement Small claims court is often the more practical choice for straightforward billing disputes involving smaller amounts, since it tends to be faster and doesn’t require an attorney.