How to Fill Out and Submit the YETI Warranty Claim Form

To file a YETI warranty claim, submit the online form at yeti.my.site.com/WarrantyClaim with your product’s serial number, proof of purchase, a description of the defect, and clear photos. A member of YETI’s warranty team, called an Outfitter, reviews the claim and responds within one to two business days.1YETI. Warranty Information If approved, you’ll get a Return Material Authorization number (RMA#) and a prepaid shipping label to send the product back for a free replacement.

Whether Your Product and Purchase Qualify

YETI’s warranty covers defects in workmanship and materials when the product has been used as intended and cared for properly. Coverage runs from the date of purchase and splits into two tiers.

  • Five years: Tundra, Roadie, V Series, Tank, Silo, ICE, Rambler drinkware, Yonder, LoadOut, Hondo, Trailhead Camp Chair, Boomer Dog Bowl, and Cast Iron Skillets.
  • Three years: Hopper soft coolers, Panga, Camino, SideKick Dry, Lowlands Blanket, Trailhead Dog Bed, Crossroads, Daytrip, Ranchero, Cayo, and Skala.1YETI. Warranty Information

Several things fall outside coverage. Normal wear, punctures, scratches, and the fading or breakdown of colors and materials over time aren’t covered. Damage caused by third-party repairs, replacement parts, or modifications voids the warranty. YETI Sleeping Bags carry no warranty at all, and items bought through the YETI RESCUES program of refurbished returns are sold as-is with no warranty.2YETI RESCUES. FAQ The warranty also excludes incidental or consequential damages, so YETI will replace a defective product but won’t reimburse you for spoiled food or a disrupted trip.1YETI. Warranty Information

The buyer matters too. YETI defines the warranty holder as the person who originally purchased the product, and the purchase must have come from a YETI website, a YETI retail store, or an authorized dealer.1YETI. Warranty Information The warranty terms don’t include any provision for transferring coverage. If you received the product as a gift, the original purchaser generally has to initiate the claim. Products bought secondhand on resale sites like eBay or Facebook Marketplace fall outside the warranty because those aren’t authorized dealers.

What to Gather Before You Start the Form

Having everything ready in one place prevents delays and follow-up requests from the Outfitter reviewing your claim.

  • Serial number. A 12-digit number on a small sticker, usually tucked out of sight — on the underside of hard coolers, and in similarly discreet spots on soft coolers and drinkware.3YETI. YETI Product Registration Questions Answered
  • Product name and model, such as Rambler 20 oz Tumbler, Tundra 65, or Hopper Flip 12.
  • Proof of purchase. Your original receipt showing the date and retailer. A digital copy or screenshot works.
  • Photos of the defect. One wide shot of the product and a close-up of the specific problem, both in good light and sharp focus.
  • A short description of what failed. “Lid seal cracked and cooler no longer holds ice” is more useful than “product is broken.”

Submitting the Form

Open the warranty claim form at yeti.my.site.com/WarrantyClaim/s/, which is linked from YETI’s warranty information page.1YETI. Warranty Information Fill in the product details, purchase information, defect description, and photos. Check the serial number carefully before submitting, because a typo there slows the process.

An Outfitter reviews the submission and replies within one to two business days.1YETI. Warranty Information They may ask a follow-up question or request additional photos. Approved claims come back with an RMA number and a prepaid shipping label.

Shipping the Product Back

Don’t send anything before you have the RMA number. Once you do, YETI recommends these steps:1YETI. Warranty Information

  • Pack the item securely in sturdy cardboard so it survives transit.
  • Put the printed RMA number and packing slip inside the box.
  • Attach the prepaid return label to the outside.
  • Drop the package off with the carrier specified on the label.

You can use your own carrier instead, but any shipping costs you pay that way are non-refundable. If you go that route, include your order information or RMA# inside the box and pick a service with tracking.

If Your Product Is Discontinued or Limited-Edition

YETI says it will make every effort to replace discontinued or limited-edition items but cannot guarantee availability. When an identical replacement isn’t in stock, the company sends a similar or equivalent model or color based on what it has.1YETI. Warranty Information Designs also change over time, so a replacement may not look exactly like the original you bought.

Following Up on Your Claim

If two business days pass without a response, or you need to check on a claim already in progress, YETI’s customer service line is 1-512-394-9384, or toll-free at 1-833-225-9384.4YETI. Contact Us The online contact form at yeti.com/contact-us.html also reaches the same team. Have your claim details or RMA number ready when you call.