How to Fill Out and Submit the YOOX Return Form: Packing and Exchanges

To submit a return on yoox.com, log into your MYOOX account, open the YOOX return form for the order you want to send back, select the items and a reason for each, choose between a refund to your original payment method or Moneyoox store credit, then ship the package with the pre-printed UPS label the form generates. A $9.95 fee is deducted from your refund if you use that UPS label, and refunds process in roughly 3 to 7 business days after YOOX receives and inspects the package.1YOOX. Return Policy

Check the Item Before You Open the Form

Items marked “Final Sale” at purchase cannot be returned at all. That label appears on the product page and in your cart before checkout.1YOOX. Return Policy

For everything else, the item has to meet all of these conditions or YOOX can reject the return or reduce your refund:

  • The identification tag YOOX attaches with a disposable seal is still on the item. The seal is the single most common reason returns get denied. Once snapped, it cannot be reattached, so try things on with the tag in place.1YOOX. Return Policy
  • The item is unworn, unwashed, and unaltered.
  • Original packaging is included: designer boxes, dust bags, garment covers, and any branded packaging. Missing accessories can reduce your refund.
  • Original designer labels and brand tags are still attached.

Filling Out the Return Form Step by Step

Sign in to MYOOX on yoox.com and open your order history, or go directly to yoox.com/returnForm.2YOOX. General Terms and Conditions of Sale

The form asks for your Order Number first, which links the return to the original transaction. Pull it from your order confirmation email or your order history page.

Next, select each item you want to return from the list of products in that order. For each one, pick a reason code from the dropdown, such as a sizing issue or the item not matching its description. Choosing the “wrong” code will not disqualify your return, but an accurate pick keeps the process cleaner.

Then choose how you want to be refunded. You have two options:

  • Refund to original payment method. YOOX issues the refund after inspection, and your bank or PayPal posts it on their own schedule. Credit card refunds commonly take one to two billing cycles to appear.
  • Moneyoox store credit. The credit hits your MYOOX account as soon as the return is approved. Pick this carefully: once you choose Moneyoox, the amount cannot later be converted to cash or a card refund, and anything you buy with Moneyoox that you later return also comes back as Moneyoox.2YOOX. General Terms and Conditions of Sale

After you finalize your selections, the system issues a Return Number. Screenshot it or write it down. You will need it if you contact customer service, and it is how YOOX tracks the package through transit and inspection.

Packing and Shipping the Package

Put the items back in the original YOOX shipping box or a similarly sturdy container with the identification tags still attached and any branded packaging inside. Remove old shipping labels from the outside before applying the new one.3United Parcel Service. How To Return a Package

The form generates a pre-printed UPS return label. Stick it on the box and drop the package at any UPS location or schedule a pickup. The $9.95 cost is deducted from your refund rather than charged upfront.1YOOX. Return Policy You can use a different carrier, but you pay the shipping yourself and lose the tracking that is built into the UPS label. Either way, keep the tracking number until the refund posts.

What Happens After You Ship

Once the package arrives at YOOX’s warehouse, staff inspect each item to confirm the tag and seal are intact, the product is unworn, and the original packaging is included. Inspection and refund processing takes about 3 to 7 business days from the date YOOX receives the shipment.1YOOX. Return Policy

If you chose Moneyoox, the credit appears in your account as soon as the return clears. You can check the balance at secure.yoox.com/myoox/credits. Moneyoox can be combined with a credit card or PayPal on a future order but not with Value Vouchers.2YOOX. General Terms and Conditions of Sale If you chose a payment method refund, YOOX issues it after inspection and your bank or PayPal handles the rest. The $9.95 shipping fee is subtracted from either refund type.

Exchanges Through the Form

The return form supports exchanges, but only for the same item in a different size or color. You cannot swap for a different product. Each item is limited to one exchange, and the request cannot be canceled once submitted. If the replacement does not work either, your only option is a standard return for a refund.

If YOOX Denies the Return

YOOX can reject a return or reduce the refund when the item does not meet the conditions. A broken or missing identification tag seal is the most common trigger, followed by wear marks, stains, and missing original packaging.1YOOX. Return Policy

If you think the decision is wrong, contact YOOX customer service with your Return Number and photos of the item’s condition. If the dispute goes nowhere and you paid by credit card, you can ask your card issuer about a chargeback. Issuers generally want to see that you tried to resolve the matter with the merchant first, so save your messages with YOOX before you escalate.