The Princess Cruises Mobility Questionnaire is the form you complete and send to the Princess Access Office when you plan to bring a wheelchair, power chair, scooter, walker, or rollator on board. You fill in your booking details and your device’s exact specifications, then submit it at least 60 days before your sail date so the crew can confirm the device fits your cabin door, uses an approved battery, and can be stored safely in your stateroom.1Princess Cruises. Princess Cruises Mobility Questionnaire
Who Has to Submit It
Princess requires the questionnaire from any guest traveling with a manual wheelchair, power wheelchair, three- or four-wheel scooter, walker, or rollator, as well as additional mobility items like portable hoists or commodes.1Princess Cruises. Princess Cruises Mobility Questionnaire
CPAP machines, BiPAP machines, oxygen concentrators, nebulizers, and ventilators are a different category. Princess states that no permission, approval, or advance notice is needed to bring those devices on board.2Princess Cruises. Pre-Cruise FAQs If that is the only medical equipment you are bringing, you can skip the Mobility Questionnaire.
Know Your Cabin Width Before You Start
The questionnaire asks for your device’s width, and whether that width is acceptable depends on which type of stateroom you booked. Pull your cabin category from your booking confirmation before you fill anything in.
- Standard staterooms and Ambulatory Accessible Cabins (AAC) have a 22-inch door. Your device cannot be wider than 22 inches. AAC rooms add features like a fold-down shower seat and grab bars, but the entry door is the same width as a standard cabin.
- Fully Accessible Cabins (FAC) are designed for full-time wheelchair and scooter users and allow a device up to 31 inches wide, with wider doorways, turning space, and an accessible bathroom.3Princess Cruises. Princess Cruises Accessibility Guide
If your device is wider than your cabin allows, you will need to switch rooms or bring a narrower device. Catching that mismatch is one of the main reasons the questionnaire exists.
What the Form Asks
Booking and Personal Details
The top of the form asks for your name, booking number, ship, sail date, stateroom number, cabin category, and your embarkation and disembarkation ports.1Princess Cruises. Princess Cruises Mobility Questionnaire Copy these straight from your booking confirmation so everything matches.
Device Specifications
You select the device type and give its weight, width, height, and length. You also note whether it is standard or heavy-duty, whether it collapses, and whether it is a rental being delivered to the ship. Use the manufacturer’s spec sheet for the measurements. Estimating is how people end up at the gangway with a device that will not fit through their cabin door.
How You Use the Device
The form then asks whether you use the device full-time, frequently, part-time, or only for long distances, and whether you can manage motorcoach steps or transfer out of the device to a seat. If you travel with a companion who can help you, note that. If you answer no and a lift-equipped vehicle is needed for shore excursions, you give the combined weight of you and your device.1Princess Cruises. Princess Cruises Mobility Questionnaire
Pre- and Post-Cruise Programs
If your trip includes a hotel stay or an Alaska Wilderness Lodge, the final section lets you request an accessible room or a ground-floor lodge room on the same form.
Battery Rules
Any battery-powered mobility device must run on a dry cell, gel, or lithium-ion battery. Other chemistries, including standard wet-cell (flooded lead-acid) batteries, are not permitted.4Princess Cruises. Mobility Questionnaire The device and its battery must be stored and recharged inside your stateroom, not in a hallway or public area.
Lithium-ion batteries are classified as Class 9 hazardous materials under federal transportation rules, which is why the form asks about battery type specifically.5eCFR. 49 CFR 173.185 – Lithium Cells and Batteries If your chair or scooter uses lithium-ion, confirm the watt-hour rating with the manufacturer so you have it ready.
How to Send It In
Princess accepts the completed questionnaire through several channels:
- Online: fill it out at princess.com/mobility-device-form and submit through the site.4Princess Cruises. Mobility Questionnaire
- Email: download the PDF, complete it, and send to accessofficeprincess@princesscruises.com.1Princess Cruises. Princess Cruises Mobility Questionnaire
- Fax: 661-284-4408.
- Mail: Princess Cruises, Attention Access Office, 24305 Town Center Drive, Santa Clarita, CA 91355.
- Phone, for help completing the form: 1-800-PRINCESS (1-800-774-6237).6Princess Cruises. Accessibility at Sea
If you mail a paper copy, allow extra time. The 60-day deadline is when the Access Office needs to receive the form, not when you drop it in the mail.
The 60-Day Deadline
Completed questionnaires must reach the Access Office at least 60 days before departure.1Princess Cruises. Princess Cruises Mobility Questionnaire Submitting right after you book is the safest move, especially if you may need to switch into a Fully Accessible Cabin, since those sell out on popular sailings.
Princess states that it “will not be able to facilitate the booking, carriage and administration of your cruise” if you do not provide all the requested information.4Princess Cruises. Mobility Questionnaire A device that fails the width or battery rules can be refused at the gangway. Sending the form in early gives the Access Office time to flag issues while you can still fix them, whether that means a cabin change, a different battery, or a different rental.
You should get a confirmation from the Access Office by email after you submit. If about a week passes with nothing, follow up at accessofficeprincess@princesscruises.com or by phone to confirm receipt and that your reservation notes have been updated.
Service Animals Use a Different Process
The Mobility Questionnaire does not cover service animals. If you are traveling with one, email the Access Office directly at accessofficeprincess@princesscruises.com with your booking number, ship, sailing date, and a description of the specific work or task your animal is trained to perform.3Princess Cruises. Princess Cruises Accessibility Guide Prior approval is required before the animal can board.
You bring the food, supplies, and equipment your animal needs. Princess provides a relief area on an exterior deck. Check entry requirements for every port on your itinerary, because many countries require vaccination records, health certificates, or specific treatments like tapeworm medication before a service animal can go ashore.3Princess Cruises. Princess Cruises Accessibility Guide Missing one port’s paperwork means your animal stays on the ship for that stop.
If You Are Renting a Device
The form includes a field asking whether your device is a rental being delivered to the ship.1Princess Cruises. Princess Cruises Mobility Questionnaire You still need the device’s exact specifications on the questionnaire, so contact the rental company for the weight, dimensions, battery type, and whether it collapses before you submit. Confirm the rental fits the 22-inch or 31-inch width limit for your cabin type before you book it.