You can get the Resident Essentials order form at residentessentials.com/pages/order-form, print it, fill in the resident’s details and the catalog item numbers you want, and return it to the company by mail, fax, or email with your payment. The whole process takes a few minutes once you have the catalog numbers in front of you.
Where to Download the Form
The form lives on the Resident Essentials website at residentessentials.com/pages/order-form. Print it straight from your browser, or save a copy to your computer and fill it out on screen before printing. It’s a simple grid: one line per item, with columns for the catalog number, description, size, quantity, and price. If you’re working from a printed catalog, the item numbers next to each product match the fields on the form.
What to Write on It
Start with the resident’s full name, spelled exactly the way the facility has it on file. Resident Essentials labels clothing with the resident’s name for free, so a typo here follows the garment through production. Add the facility name, full shipping address, and any wing, unit, or room number. Packages addressed only to the facility, with no resident name or room, tend to sit in the mailroom longer.
For each item, enter the catalog number, a short description (for example, “men’s open-back flannel shirt, blue plaid”), size, quantity, and the listed price. Check sizes against the catalog’s measurement charts. Adaptive clothing is cut differently from standard retail sizing. Total the merchandise, then add shipping.
Shipping Charges and Lead Times
Clothing orders of $100 or more ship free within the continental United States. Below that, there’s a flat $15 shipping fee. Custom-built furniture, televisions, artwork, and mobility products are quoted individually, so expect a separate shipping charge on those.
Most in-stock items ship in one to three business days. Oversized items go by freight and usually arrive within one to four weeks. Recliners are the slow piece: four to six weeks of custom building before they even ship. If you’re setting up a room for a new move-in, place the furniture order well before the clothing so everything lands around the same time.
How to Pay
Resident Essentials takes Visa, MasterCard, Discover, and American Express. Credit card orders ship right away. Check payments ship after the check arrives and clears, so add about a week of lead time if you’re paying that way. Write the card details on the form, or attach the check to the printed form before mailing.
The company also bills directly to trust accounts, facility accounts, and guardianship agencies. If a facility holds a resident’s personal funds, or a court-appointed guardian handles purchases, call Resident Essentials before you send the form so the billing account is set up first. Otherwise the order can stall.
How to Send the Form
- Mail. Print the form, attach a check if you’re paying that way, and send it to the address on the form. Regular first-class postage covers a single-page form with a check.
- Fax. Fax it to the number on the form and keep the confirmation page. Fax works well for credit card orders since there’s no check to enclose.
- Email. Scan or photograph the completed form and email it. This is the fastest paper option, and your sent folder is your record.
If you’d rather not use the form at all, residentessentials.com has a full online store with a cart and credit card checkout. The paper form is really there for people working from a printed catalog, facility staff placing bulk orders, and guardianship agencies that need a paper trail tied to a trust-account purchase.
After You Submit
Your order ships directly to the facility address on the form. Clothing arrives already labeled with the resident’s name inside each garment. The facility’s mailroom or front desk typically receives, logs, and delivers the package.
For order status, stock checks, or facility billing setup, use the contact information on the Resident Essentials website. If something arrives damaged or in the wrong size, the company handles returns and exchanges. Check your facility’s own rules on outgoing packages first, because some care facilities limit when and how items can be shipped back out.