The Certificate of Good Conduct in Malaysia is a document issued by the Ministry of Foreign Affairs (Wisma Putra) that confirms you have no criminal record during your time in the country.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular You apply online through the e-Konsular portal, pay RM20 once the application is approved, and wait 30 to 90 working days while the Royal Malaysian Police (PDRM) complete their security vetting. The certificate is only for use abroad; you cannot use it for anything inside Malaysia.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular
Who Can Apply
Malaysian citizens can apply whenever a foreign authority asks for the certificate. Common reasons include overseas employment, study, and permanent residency applications.
Foreign nationals qualify only after residing in Malaysia for at least six months on a long-term pass. Eligible pass types include an employment pass, student pass, spouse-of-Malaysian pass, or expatriate pass.3High Commission of Malaysia, Ottawa. Application of Certificate of Good Conduct Tourist visas and visa-exempt entries do not qualify.
Documents to Prepare Before You Start
Every document is uploaded as a PDF through the portal. Hardcopy submissions are no longer accepted.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular Have these ready:
- A clear scan of your current passport biodata page showing name, photo, passport number, and expiry.
- Scans of any previous passports used during your time in Malaysia, with entry/exit stamps and visa pages visible to show your residency period.
- A recent passport-sized photo with a white background, uploaded separately.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular
- A supporting status document that matches your pass: an employment letter, student enrollment letter, or marriage certificate.
Any document not in English must be translated by a certified translator before upload.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular This trips people up most often with foreign-issued marriage certificates. Sort the translation first, then upload.
How to Submit Through e-Konsular
Applications go through the Ministry’s e-Konsular system at ekonsular.kln.gov.my.3High Commission of Malaysia, Ottawa. Application of Certificate of Good Conduct The e-Konsular mobile app works as well.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular Walk-in and postal applications are not accepted.
Create an account, then choose Certificate of Good Conduct from the left-side menu and click New Application. The form asks for personal details, your Malaysian addresses, residency history, and the purpose of your travel abroad. Fill this in carefully. Mismatched or incorrect information is the most common reason applications come back.
Next, upload each document as the system prompts you: passport pages, face photo, supporting status document. Submit when everything is attached. The Consular Division then forwards the file to PDRM for vetting.
Fee and Payment
The fee is RM20 per certificate.4Ministry of Foreign Affairs Malaysia. Application for a Certificate of Good Conduct (Updated on 10 01 25) You pay after the application is approved, not at submission.
One catch matters if you are outside Malaysia: the e-Konsular online payment gateway only accepts Malaysian bank accounts.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular Without one, you pay in cash at the Malaysian embassy or high commission where you collect. The mission charges the local currency equivalent of RM20.
Processing Time and When to Apply
PDRM’s security vetting is the slow step. The official timeline is 30 to 90 working days from submission.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular Some Malaysian missions abroad quote up to 60 days.4Ministry of Foreign Affairs Malaysia. Application for a Certificate of Good Conduct (Updated on 10 01 25) If you have an immigration deadline, build in at least three months of lead time.
The certificate is valid for one year from the approval date.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular Apply too early and it can expire before the receiving authority reviews it; wait too long and vetting can push you past your filing date. Roughly four to five months before you need it usually lands in the safe range.
Collecting the Certificate
The CGC is issued only as a physical document. It is not emailed and cannot be downloaded.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular You choose one of two collection points during the application:
- In person at the Consular Division, Ministry of Foreign Affairs, No. 1, Jalan Wisma Putra, Precinct 2, 62602 Putrajaya.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular
- At a Malaysian embassy or high commission abroad. Bring your acknowledgment slip and pay the RM20 equivalent in cash at the counter.5High Commission of Malaysia, Suva. Application of Certificate of Good Conduct
Someone else can collect for you if you provide a letter of authorization and their identification details during the online application.
If Your Application Is Rejected or Fails
The portal uses two different terms, and they mean very different things.
“Rejected” means the Consular Division found a problem with the application itself, not with your record. The usual cause is mismatched or incorrect information, such as a passport number that does not match the uploaded scan. You get an email explaining the reason, and a matching notification in your e-Konsular inbox. Fix the issue and resubmit.2Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular
“Failed” means PDRM’s vetting turned up a past court or police record.1Ministry of Foreign Affairs, Malaysia. User Guide Good Conduct Certificate – via e-Konsular That is a substantive denial. If you believe the result is wrong, contact the CGC Unit at the Consular Division by email at skb_admin@kln.gov.my or by phone at 03-8887 4000.6Ministry of Foreign Affairs, Malaysia. Application for Good Conduct Certificate There is no published formal appeal process, so expect correspondence rather than a structured review.
Authenticating the Certificate for Use Abroad
Some receiving countries want the certificate authenticated or legalized before they accept it. As of early 2026, Malaysia has not fully acceded to the Hague Apostille Convention, so Malaysian documents cannot receive a standard apostille. The alternative is consular legalization: attestation by the Consular Division at Wisma Putra, followed by verification at the destination country’s embassy in Kuala Lumpur.
Attestation fees at Malaysian missions abroad are set in local currency. The Ottawa high commission charges roughly CAD 20, and other missions charge their local equivalents.7High Commission of Malaysia, Ottawa. Update on Consular Fees Before collection, ask the authority in your destination country what level of authentication they require. Some accept the CGC as issued; others insist on full legalization. Confirming this early avoids weeks of avoidable delay.