An OcuXanthin charge on your credit card almost always comes from NorthStar Nutritionals’ auto-delivery program, a recurring subscription that ships a new bottle and bills your card on a set schedule until you cancel. The charge may show up under “NorthStar Nutritionals” or a related billing descriptor rather than the product name, which is why it can look unfamiliar. To stop it, you need to cancel the subscription with NorthStar; if the charges continue or you never authorized them, you can dispute them with your bank.
Cancel the Auto-Delivery Subscription
NorthStar lets you cancel in three ways. The fastest is by phone: call customer service at 1-800-913-2592, or 443-353-4245 from outside the U.S. Hours are Monday through Friday, 9 a.m. to 7 p.m. ET, and Saturday, 9 a.m. to 5 p.m. ET.1NorthStar Nutritionals. Contact Us You can also log in to your account and manage or cancel the subscription through the company’s Auto-Delivery Service page.
For a refund on product you’ve already received, NorthStar says unused portions can be returned at any time for a full refund of the product price, with refunds processed in 14 to 21 business days. Mail returns go to NorthStar Nutritionals Returns, 1900 Industrial Park Rd, Federalsburg, MD 21632. Include a note with your full name and email address.2NorthStar Nutritionals. Frequently Asked Questions
Keep a record of every cancellation attempt: the date, the method you used, and any confirmation number or representative name you were given. Customers posting on complaint platforms have reported cancellations that didn’t take. One wrote in October 2019 that a second bottle of Ocu-Xanthin arrived without authorization and $65 was deducted from their account: “I authorized no automatic deduction.” Another NorthStar customer reported four unsuccessful cancellation attempts — two emails and two letters — while still being charged $39 a month.3Pissed Consumer. NorthStar Nutritionals Reviews Documentation is what you’ll fall back on if you have to escalate.
Dispute the Charge With Your Bank
If NorthStar bills you again after you’ve canceled, or if you believe you never authorized the subscription in the first place, dispute the charge with your card issuer. Under the Fair Credit Billing Act, you can send a written dispute to your issuer’s billing-inquiry address within 60 days of the statement that contains the error. The issuer has to acknowledge the dispute within 30 days and resolve it within 90 days. While it investigates, you can withhold payment on the disputed amount, and the issuer cannot report it as delinquent or send it to collections.4Federal Trade Commission. Using Credit Cards and Disputing Charges
Most banks and card companies also let you open a dispute directly in their app or website, which is faster than mailing a letter. Have your cancellation records ready: dates, confirmation numbers, and any emails or shipping notices tied to the subscription.
Report the Conduct
The FTC advises that if a company keeps charging you after you’ve asked to cancel, you should both dispute with your card issuer and report the conduct at ReportFraud.ftc.gov or to your state attorney general.5Federal Trade Commission. How to Stop Subscriptions You Never Ordered Federal law already requires sellers using recurring billing to clearly disclose material terms before charging, get affirmative consent, and provide a cancellation process at least as simple as sign-up. Those requirements come from Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act.6Federal Trade Commission. Negative Option Rule Roughly 30 states also have their own automatic-renewal laws, and some are stricter than the federal baseline, so a complaint to your state attorney general can matter.
Who NorthStar Nutritionals Is
NorthStar Nutritionals is not a standalone company. It sits within NewMarket Health Products, which is in turn part of Monument & Cathedral Holdings (formerly Agora, Inc.), a Baltimore-based direct-marketing group that oversees more than 80 companies and over 400 products. Related brands under the same umbrella include Real Advantage Nutrients and Eternalist Nutritionals, and personnel are shared across them.7Relman Colfax PLLC. City of Baltimore v. Agora Companies, Complaint
The parent group has a regulatory track record on exactly the kind of billing practices customers describe with OcuXanthin. In February 2021, Agora Financial and several affiliates paid more than $2 million to settle FTC charges involving deceptive marketing to seniors.8Federal Trade Commission. Publisher Will Pay More Than $2 Million to Settle FTC Charges In June 2026, the City of Baltimore sued The Agora Companies and more than a dozen affiliates in Baltimore Circuit Court, alleging a “predatory marketing scheme” that uses low-priced subscriptions and refund guarantees as a hook, then relies on hard-to-cancel upsells, systematic refusal to honor money-back guarantees, and hidden maintenance fees. The city said it reviewed more than 1,000 consumer complaints, including one from an elderly consumer who spent over $30,000 on Agora products in two years. It is seeking civil penalties of up to $1,000 per violation per day, consumer restitution, and disgorgement of profits.9The Daily Record. Baltimore Sues Agora Over Misleading Marketing to Older Adults Agora’s president, Jules Bonner, said the company was “stunned” by the lawsuit and intends to defend it “vigorously,” including on First Amendment grounds.10Baltimore City Government. Mayor Brandon M. Scott and the City Council of Baltimore Take Action to Halt Alleged Abuse by Agora Companies
None of that recovers your money on its own. Cancel with NorthStar, document what you did, and if the charges keep coming, dispute them with your card issuer and report the conduct to the FTC and your state attorney general.