Palm Beach Tan does not use a downloadable cancellation form. To end your membership, you have to visit a salon in person where you are a member, make the request by the 25th of the month, and get written confirmation before you leave.1Palm Beach Tan. Contact Us – Customer Care There is no online portal, no phone cancellation, and no mail-in form published by the company. What follows is how the in-store process actually works, the deadline that controls whether you get charged again, and what to do if a draft hits your account after you’ve canceled.
Canceling in Person at a Salon
Go to any Palm Beach Tan location where you hold an active membership. Tell the front desk you want to cancel. Staff will pull up your account at the register and handle the paperwork on their end. Bring a photo ID so they can verify you’re the account holder. Your membership number helps, but staff can look you up by name and phone.
The salon may ask you to sign a cancellation acknowledgment or a printout from their system. Before you walk out, ask for a printed or emailed confirmation that the cancellation was processed.1Palm Beach Tan. Contact Us – Customer Care This is the single most important step of the visit. If a charge shows up next month and you have nothing in writing, you’re arguing from memory against the company’s records.
The 25th-of-the-Month Deadline
In-store cancellations must be completed by the 25th of the month to stop the next billing cycle.2Palm Beach Tan. Frequently Asked Questions Walk in on the 26th or later and your account stays active through the following cycle, which means one more draft from your account. The cancellation itself takes effect at the end of the current paid period, so you keep tanning access through whatever you’ve already paid for.
Give yourself a cushion. Showing up on the 24th or 25th leaves no room for a closed location, a system outage, or a long wait. Mid-month is safer.
If You Signed Up Within the Last 30 Days
Cancel within 30 days of your purchase date and Palm Beach Tan will refund what you paid, minus the cost of any tanning sessions you used. Those sessions are calculated at the lowest rate available based on the time period and number of sessions, and the refund arrives within 15 business days.2Palm Beach Tan. Frequently Asked Questions
After that 30-day window closes, the company’s published materials do not describe a prorated refund for unused days in a billing cycle. Cancel on the 10th and you can keep tanning through the end of your paid period, but no money comes back for the remaining days.
Freezing the Membership Instead
If you’re canceling because of travel, a budget stretch, or a seasonal break, the Stay and Save program lets you freeze the membership for as long as you want.1Palm Beach Tan. Contact Us – Customer Care A small monthly fee still runs during the freeze, but it accumulates as Tan Dollars that you can spend in store on lotions, upgrades, or services when you come back. Freezing also locks in your current membership rate.
A few constraints are worth knowing before you choose this path over canceling:
- Tan Dollars are not refundable and cannot be applied to the monthly membership draft.
- Tan Dollars expire one year from the date you cancel or reactivate.1Palm Beach Tan. Contact Us – Customer Care
- Online Stay and Save requests must be submitted by the 23rd of the month, two days earlier than the in-store cancellation deadline.2Palm Beach Tan. Frequently Asked Questions
If you know you’re done for good, cancel. The freeze fee adds up with nothing to show for it beyond store credit you’ll have to spend before it expires.
If You Keep Getting Charged After Canceling
Check your bank or card statement during the billing cycle right after your cancellation visit. If a charge posts after the date on your confirmation, start with Palm Beach Tan’s corporate office at 6321 Campus Circle Dr. East, Irving, TX 75063, or use the contact form on the company’s site and select the cancellation topic from the dropdown.1Palm Beach Tan. Contact Us – Customer Care
If the company doesn’t resolve it, dispute the charge with your bank or card issuer. The confirmation receipt from the salon is your evidence that you followed the company’s own procedure before the deadline. Banks handle these disputes routinely once you hand over that documentation. Keep a digital copy on your phone or in email so you still have it months later.
Why There’s No Online or Phone Option
Palm Beach Tan’s contact page directs members to visit a salon in person and does not offer cancellation through the website, mobile app, or customer service line.1Palm Beach Tan. Contact Us – Customer Care If you’ve moved away from your original salon and no longer live near any location, writing to the corporate office in Irving and explaining that you can’t physically visit is a reasonable step, though the company does not publicly commit to processing cancellations by mail.
The Federal Trade Commission finalized a “click-to-cancel” rule in late 2024 that generally requires businesses to let consumers cancel recurring subscriptions through the same method they used to sign up.3Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships Several states have similar rules for health club and subscription contracts. Palm Beach Tan’s in-store-only policy may shift as those rules take full effect, but for now the in-person visit by the 25th remains the only confirmed way out.